New Member
I cant run scan logs unless you want me to run a light version of linux to create a log of missing files?

I would almost think that it would be easiest to create a windows Visa Light version similar to Bart PE.


Removal Expert
Staff member
We will have to work outside windows to try to fix your problem:

Please download Farbar Recovery Scan Tool and save it to a flash drive.
  • Plug the flashdrive into the infected PC.
  • Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  • Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
  • In the Choose Recovery Tool menu select Command Prompt.
  • You will see a big black window with a blinking cursor (command prompt).

    Access the notepad and identify your USB drive

    In the Command Prompt please type in:
    and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.

    Scan with Farbar Recovery Scan Tool

    Once back in the command prompt window, please do the following:
  • Type in e:\frst.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

    Transfer it to your clean machine and include it in your next reply.


Removal Expert
Staff member
I am not sure if I can help you with this one. Can you make a picture of blue screen you get, maybe this can help?