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Windows Malware Removal Help & Support
Virus in windows boot forced me to remove but now that its gone it will not boot
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 521981" data-attributes="member: 6533"><p>We will have to work outside windows to try to fix your problem:</p><p></p><p></p><p></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/" target="_blank"><strong>Farbar Recovery Scan Tool</strong></a> and save it to a flash drive.</p><ul> <li data-xf-list-type="ul">Plug the flashdrive into the infected PC.</li> <li data-xf-list-type="ul">Restart your computer and tap <strong>F8</strong> to bring up the <strong>Advanced Menu</strong>, then click <strong>Repair your computer</strong></li> <li data-xf-list-type="ul">Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click <strong>Enter</strong>.</li> <li data-xf-list-type="ul">In the <strong>Choose Recovery Tool</strong> menu select <strong>Command Prompt</strong>.</li> <li data-xf-list-type="ul">You will see a big black window with a blinking cursor (command prompt).<br /> <br /> <br /> <br /> <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/notepad.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Access the notepad and identify your USB drive</strong><br /> <br /> In the Command Prompt please type in:<br /> [code=auto:0]notepad[/code]<br /> and press <strong>Enter</strong>.</li> <li data-xf-list-type="ul">When the notepad opens, go to <strong>File</strong> menu.</li> <li data-xf-list-type="ul">Select <strong>Open</strong>.</li> <li data-xf-list-type="ul">Go to <strong>Computer</strong> and search there for your USB drive letter.</li> <li data-xf-list-type="ul">Note down the letter and close the notepad.<br /> <br /> <br /> <br /> <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Scan with Farbar Recovery Scan Tool</strong><br /> <br /> Once back in the command prompt window, please do the following:</li> <li data-xf-list-type="ul">Type in <strong><span style="color: red">e</span>:\frst.exe</strong> and press <strong>Enter</strong>.<br /> <span style="color: blue">You need to replace </span><span style="color: red"><strong>e</strong></span> <span style="color: blue">with the letter of your USB drive taken from notepad!</span></li> <li data-xf-list-type="ul">FRST will start to run. Give him a minute or so to load itself.</li> <li data-xf-list-type="ul">Click <strong>Yes</strong> to Disclaimer.</li> <li data-xf-list-type="ul">In the main console, please click <strong>Scan</strong> and wait.</li> <li data-xf-list-type="ul">When finished it will produce a logfile named <strong>FRST.txt</strong> in the root of your pendrive and display it. Close that logfile.<br /> <br /> Transfer it to your clean machine and include it in your next reply.</li> </ul></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 521981, member: 6533"] We will have to work outside windows to try to fix your problem: Please download [url=http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/][b]Farbar Recovery Scan Tool[/b][/url] and save it to a flash drive. [LIST] [*]Plug the flashdrive into the infected PC. [*]Restart your computer and tap [b]F8[/b] to bring up the [b]Advanced Menu[/b], then click [b]Repair your computer[/b] [*]Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click [b]Enter[/b]. [*]In the [b]Choose Recovery Tool[/b] menu select [b]Command Prompt[/b]. [*]You will see a big black window with a blinking cursor (command prompt). [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/notepad.png[/img] [b] Access the notepad and identify your USB drive[/b] In the Command Prompt please type in: [code=auto:0]notepad[/code] and press [b]Enter[/b]. [*]When the notepad opens, go to [b]File[/b] menu. [*]Select [b]Open[/b]. [*]Go to [b]Computer[/b] and search there for your USB drive letter. [*]Note down the letter and close the notepad. [img]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/img] [b] Scan with Farbar Recovery Scan Tool[/b] Once back in the command prompt window, please do the following: [*]Type in [b][color=red]e[/color]:\frst.exe[/b] and press [b]Enter[/b]. [color=blue]You need to replace [/color][color=red][b]e[/b][/color] [color=blue]with the letter of your USB drive taken from notepad![/color] [*]FRST will start to run. Give him a minute or so to load itself. [*]Click [b]Yes[/b] to Disclaimer. [*]In the main console, please click [b]Scan[/b] and wait. [*]When finished it will produce a logfile named [b]FRST.txt[/b] in the root of your pendrive and display it. Close that logfile. Transfer it to your clean machine and include it in your next reply. [/LIST] [/QUOTE]
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