- Jan 8, 2011
- 22,361
Waitrose is trialling an 'in-home' delivery service that gives drivers access to customers' homes to unpack groceries while they are out.
Related: Yale alarm app debacle causes chaos across UK homes | ZDNet
The supermarket believes it is the first in the UK to test demand for such a service - initially with 100 customers located near its fulfilment centre in Coulsdon, south London - after seeing it prove popular in the US and Scandinavia.
The service is called 'While You're Away' and allows a customer with Yale 'smart lock' technology to set a temporary access code which is then sent to Waitrose via a secure app.
The code is then sent to the delivery driver's device at the time of arrival at the customer's home and is deleted once the delivery is complete.
Related: Yale alarm app debacle causes chaos across UK homes | ZDNet
A system failure has caused the Yale smart security app to crash and reportedly resulted in customers unable to control their alarms. The issue affected all app-controlled alarm systems.