A few years ago I registered at another forum to report some serious issues with Webroot. One of those issues was, back then when SSD's were expensive I used smaller SSD drives for my OS/Boot drives and larger 7200RPM Data drives. Webroot was filling all of the drives up and I found almost 100GB of data hidden in WRDATA folder off of /programdata directory. Triple Helix attacked me, viciously and said I wasn't smart enough to 'understand' the product. He followed me around to each thread posting the same made up graphic about Webroots technology. A few days later I was banned and I noticed almost all of the critics or people pointing out flaws in Webroot were also banned.We do not need a proof link for this to have it confirmed. Many people have been exposed here to the trashtalking of webroot when it comes to defending their product. And that Daniel guy aka triple helix is the worst! He will terrorise you for negative replies towards the product. Or as one of the mods over their explained : some of our community members tend to be very protective towards our products. This is not healthy in my eyes. So that is the reason why I left the webroot community.
As noted earlier, I worked with support for awhile on the WRDATA and a variety of other issues and they ended up telling me that actual pieces of malware were 'safe' because they don't ruin your system, then they closed my tickets. I opened additional tickets for other issues and those tickets went unresponded to for weeks. It's then I realized that this company and their product are probably just a sham. I did a little investigation back then into Triple Helix and found he had multiple fake accounts on a variety of forums and was involved in a very clever disinformation campaign against other AV products. Later I found he was on Webroots Payroll. As a result I ran a charge back on my CC against Webroot and never looked back.
I find people like Triple Helix disgusting little small minded worms that are probably responsible for most of the ills of humanity. I guarantee you Triple Helix spends half a day clicking on forums, copy and pasting that fake graphic and massaging the interface of Webroot repeatedly. These are the kind of people that probably followed around Hitler extorting his virtues on everyone and silencing critics.