Whitesmoke Toolbar Aftermath
- Thread starter Person
- Start date
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
- Turn off your antivirus software now to avoid potential conflicts
- Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
- The tool will open and start scanning your system
- Please be patient as this can take a while to complete depending on your system's specifications
- On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
- Post the contents of JRT.txt into your next reply
Last edited by a moderator:
Hi, Kuttus! I am Jose, nice to meet you!
here are the results:
I mentioned before that I did the adware (adwcleaner) program thing as a remedy and it worked, although foolishly I deleted the scan results yesterday not knowing. It did delete most of the conduit registrys from the toolbar.
here are the results:
I mentioned before that I did the adware (adwcleaner) program thing as a remedy and it worked, although foolishly I deleted the scan results yesterday not knowing. It did delete most of the conduit registrys from the toolbar.
- Oct 5, 2012
- 2,697
Ohho. OKay Cool....... Now lets do the OTL Fix...
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
Code:
:OTL
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&q={searchTerms}&{google:cursorPosition}sugkey={google:suggestAPIKeyParameter}
O2 - BHO: (Somoto Toolbar) - {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7B13EC3E-999A-4B70-B9CB-2617B8323822} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O30:[b]64bit:[/b] - LSA: Authentication Packages - (ows\w) - File not found
O30 - LSA: Authentication Packages - (ows\w) - File not found
[2013/03/23 15:04:45 | 000,000,000 | ---D | C] -- C:\Users\Jose\AppData\Roaming\fltk.org
[2013/03/23 15:04:45 | 000,000,000 | ---D | C] -- C:\ProgramData\fltk.org
[2012/10/21 21:33:36 | 000,002,772 | ---- | C] () -- C:\Users\Jose\AppData\Local\recently-used.xbel
:Files
C:\Program Files (x86)\somototoolbar\
:commands
[emptytemp]
[reboot]<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
Last edited by a moderator:
All processes killed
========== OTL ==========
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to remove the default_search_provider items.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{652853ad-5592-4231-88c6-706613a52e61}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{652853ad-5592-4231-88c6-706613a52e61}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7B13EC3E-999A-4B70-B9CB-2617B8323822} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7B13EC3E-999A-4B70-B9CB-2617B8323822}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\\Authentication Packages
ws\w deleted successfully.
C:\Users\Jose\AppData\Roaming\fltk.org folder moved successfully.
C:\ProgramData\fltk.org folder moved successfully.
C:\Users\Jose\AppData\Local\recently-used.xbel moved successfully.
========== FILES ==========
Folder C:\Program Files (x86)\somototoolbar not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Jose
->Temp folder emptied: 233364258 bytes
->Temporary Internet Files folder emptied: 158385205 bytes
->Java cache emptied: 4921198 bytes
->Google Chrome cache emptied: 263983168 bytes
->Flash cache emptied: 1343 bytes
User: Public
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 682863815 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67624 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 749 bytes
RecycleBin emptied: 9595693 bytes
Total Files Cleaned = 1,291.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 04042013_205228
Files\Folders moved on Reboot...
C:\Users\Jose\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Jose\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
sorry apparently the file I tried to attach is not allowed
========== OTL ==========
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to remove the default_search_provider items.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{652853ad-5592-4231-88c6-706613a52e61}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{652853ad-5592-4231-88c6-706613a52e61}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7B13EC3E-999A-4B70-B9CB-2617B8323822} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7B13EC3E-999A-4B70-B9CB-2617B8323822}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\\Authentication Packages
ws\w deleted successfully.C:\Users\Jose\AppData\Roaming\fltk.org folder moved successfully.
C:\ProgramData\fltk.org folder moved successfully.
C:\Users\Jose\AppData\Local\recently-used.xbel moved successfully.
========== FILES ==========
Folder C:\Program Files (x86)\somototoolbar not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Jose
->Temp folder emptied: 233364258 bytes
->Temporary Internet Files folder emptied: 158385205 bytes
->Java cache emptied: 4921198 bytes
->Google Chrome cache emptied: 263983168 bytes
->Flash cache emptied: 1343 bytes
User: Public
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 682863815 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67624 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 749 bytes
RecycleBin emptied: 9595693 bytes
Total Files Cleaned = 1,291.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 04042013_205228
Files\Folders moved on Reboot...
C:\Users\Jose\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Jose\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
sorry apparently the file I tried to attach is not allowed
- Oct 5, 2012
- 2,697
No issues....
Download Malwarebytes Anti-Rootkit from here to your Desktop
Please download Malwarebytes' Anti-Malware to your desktop.
STEP 2: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- When it prompts you to try their 30-day trail, click decline
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
STEP 2: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
Last edited by a moderator:
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