Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
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Reinstalling Windows is not without risks. I do not see any need for it unless you had problems prior to the infection.
This malware does not leave any trace or the bad program. It only encrypts the files.
I can help you to delete all trances of the compromised files.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and
paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
How to attach a file:
In the
Reply section in the bottom of the topic Select Click the
Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.
Please attach the logs for my review.
Wait for further instructions
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