Windows Security Center Service Can't be Started

[midimido25]

how can i fix this problem ?

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

<ul>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
<>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</>.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
   [*]Please include the C:\ComboFix.txt in your next reply.

Additional notes:
<ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>



<hr />

 

[midimido25]

i can't disable my Microsoft Security Essential cause it disappear the time i click the prog icon, and i don't know if the Microsoft Security Essential working or not ..... should i disable Microsoft antimalware service from service ? thanks a lot

 

[kuttus]

No. You can continue without Disabling it.

 

[midimido25]

i did the scan with combo fix but it ask me first to close the Microsoft Security Essential but i didn't because i couldn't

 

[kuttus]

STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL

:OTL
[2013/07/14 04:14:17 | 000,000,000 | ---D | M] (AddThis) -- C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​ons\{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
[2013/07/14 04:16:34 | 000,089,556 | ---- | M] () (No name found) -- C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​ons\azan-times@hamid.net.xpi
[2013/08/25 23:39:45 | 000,035,235 | ---- | M] () (No name found) -- C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​ons\vdpure@link64.xpi
[2013/07/14 04:06:58 | 000,187,236 | ---- | M] () (No name found) -- C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​ons\videoresumer@jetpack.xpi
[2013/07/21 04:31:47 | 000,001,087 | ---- | M] () -- C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\searchp​lugins\webwebweb.xml
[2013/08/17 03:53:11 | 000,000,000 | ---D | M] (Default) -- C:\Program Files\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2013/07/12 13:08:42 | 000,000,000 | ---D | M] (Rich Media Player extension) -- C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}
O2 - BHO: (RealNetworks Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordpl​ugin.dll (RealDownloader)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Rich Media Downloader) - {A7DF592F-6E2A-45C4-9A87-4BD217D714ED} - C:\Users\Ahmed\AppData\Local\Rich Media Player\BrowserExtensions\IE\RichMediaDownloader.dll (Radiocom CJSC)
O2 - BHO: (QUICKfind BHO Object) - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\Program Files\TEXTware\QUICKfind\PlugIns\IEHelp.dll ()
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O2 - BHO: (Rich Media Player) - {FEB703F7-E7B2-4AB0-9566-87658AC70095} - C:\Users\Ahmed\AppData\Local\Rich Media Player\BrowserExtensions\IE\PluginRichmediaplayer.dll ()


:commands
[emptytemp]
[reboot]

<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>

<hr />

 

[midimido25]

I did the fix operation...... and the new log file i found in the path C:\_OTL\MovedFiles and everytime i try to attach the log file i receive this msg :

" Please correct the following errors before continuing:

The type of file that you attached is not allowed. Please remove the attachment or choose a different type." so i copy the log file :
All processes killed
========== OTL ==========
Folder C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​​ons\{3e0e7d2a-070f-4a47-b019-91fe5385ba79}\ not found.
File C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​​ons\azan-times@hamid.net.xpi not found.
File C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​​ons\vdpure@link64.xpi not found.
File C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\extensi​​ons\videoresumer@jetpack.xpi not found.
File C:\Users\Ahmed\AppData\Roaming\Mozilla\Firefox\Profiles\f43wz37q.default\searchp​​lugins\webwebweb.xml not found.
C:\Program Files\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}\chrome\skin\classic folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}\chrome\skin folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}\chrome\icons\default folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}\chrome\icons folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}\chrome\content folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B}\chrome folder moved successfully.
C:\USERS\AHMED\APPDATA\LOCAL\RICH MEDIA PLAYER\BROWSEREXTENSIONS\FIREFOX\{3DF4B26D-DB19-45DF-962A-6719D071245B} folder moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3049C3E9-B461-4BC5-8870-4C09146192CA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3049C3E9-B461-4BC5-8870-4C09146192CA}\ deleted successfully.
File C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordpl​​ugin.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
C:\Program Files\Java\jre7\bin\ssv.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A7DF592F-6E2A-45C4-9A87-4BD217D714ED}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A7DF592F-6E2A-45C4-9A87-4BD217D714ED}\ not found.
C:\Users\Ahmed\AppData\Local\Rich Media Player\BrowserExtensions\IE\RichMediaDownloader.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C08DF07A-3E49-4E25-9AB0-D3882835F153}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C08DF07A-3E49-4E25-9AB0-D3882835F153}\ deleted successfully.
C:\Program Files\TEXTware\QUICKfind\PlugIns\IEHelp.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
C:\Program Files\Java\jre7\bin\jp2ssv.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FEB703F7-E7B2-4AB0-9566-87658AC70095}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FEB703F7-E7B2-4AB0-9566-87658AC70095}\ not found.
C:\Users\Ahmed\AppData\Local\Rich Media Player\BrowserExtensions\IE\PluginRichmediaplayer.dll moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Ahmed
->Temp folder emptied: 810240 bytes
->Temporary Internet Files folder emptied: 25476015 bytes
->Java cache emptied: 685378 bytes
->FireFox cache emptied: 391485076 bytes
->Flash cache emptied: 128565 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 57472 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 16172 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 399.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 09232013_215113

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[kuttus]

STEP 1: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>

STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

---

Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

---

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

---

 

[midimido25]

i did the scan with the adwcleaner and the log file name is AdwCleaner[S0] and i attached the file.

 

[midimido25]

about the Junkware Removal Tool i couldn't disable the Microsoft security essentials
also when i click on the jrt icon i receive a msg said non 7-zip archive ..... what can i do ? so i stopped here

 

[midimido25]

i download the 7-zip and redownload the Junkware Removal Tool and did the scan, it works and i attached the log file

 

[midimido25]

i did the Malwarebytes Anti-Rootkit scan and nothing detected.

 

[midimido25]

i did the last scan with mbam and the result is:
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.09.24.08

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
Ahmed :: AHMED-PC [administrator]

Protection: Enabled

9/24/2013 09:49:29 م
mbam-log-2013-09-24 (21-49-29).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 201793
Time elapsed: 4 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

[kuttus]

STEP 1: Run a scan with Farbar Service Scanner

<ol> <li>Download Farbar Service Scanner from the below link.
<><a title="External link" href="http://download.bleepingcomputer.com/farbar/FSS.exe" rel="external">FABAR SERVICE SCANNER</a></> <em> (This link will automatically download Farbar Service Scanner on your computer)</em></li>
<li>Run the ulity and checkmark all the boxes</li>
<li> Click on the Scan button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/09/fabar.png" /></li>
<li>Add the log that will produce in your next reply.</li></ol>
<hr />

STEP 2: Download and Run Windows Repair (all in one)

Download Windows Repair (all in one)

• Install the program then run it.
• Go to step 2 and allow it to run Disc check by clicking Do It
• Go to step 3 and allow it to run SFC
• Go to start repairs tab select advanced mode and click start.
•  Check the box next to "Restart/Shutdown system when finished" and ensure the following is checked along with the default checks
  1. Reset File Permissions
  2. Register System Files
  3. Repair WMI
  4. Remove Policies Set By Infections
  5. Remove Temp Files
•   Then click Start.
  

 

[midimido25]

Farbar Service Scanner Version: 13-09-2013
Ran by Ahmed (administrator) on 25-09-2013 at 08:44:04
Running from "C:\Users\Ahmed\Desktop"
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-07-10 19:59] - [2010-04-09 09:24] - 1285000 ____A (Microsoft Corporation) 63170B9EE1D0EF0032F0408605671D1A

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

[midimido25]

Windows Repair (all in one) finished repairs but nothing happen yet

 

[kuttus]

STEP 1: Repair your Windows Registry from this infection malicious changes.

Download this Regfix files and Open it. It will override the registry. After that reboot the computer and check how's the Windows Security Center Service is now.

1. wscsvc
2. WinDefend

 

[midimido25]

i did the repair windows registry and i reboot but nothing happened

 

[kuttus]

Are you still not able to start the Windows Security Center Service?

 

[midimido25]

yes i still not able to start the Windows Security Center Service