Windows Update

[Bob]

Does this mean that I have a virus,my windows update settings keep getting changed

 

[TwinHeadedEagle]

Please follow this topic and attach requested reports:


http://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/

 

[Bob]

Thank you for the help here are the requested reports.

 

[TwinHeadedEagle]

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.

***** NEXT *****​

1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.

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2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

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3. Run ComboFix. Click on I Agree!

- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.

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4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.

 

[Bob]

Hello thanks again here are the logs.

 

[TwinHeadedEagle]

PC appears clean, is problem still out there?

 

[Bob]

It has not happened again since the scans, I will keep an eye on it. Thanks you.

 

[TwinHeadedEagle]

Ok, monitor and let me know, so we can close this case

 

[Bob]

Hi, the problem has come back, I had to turn windows update on twice so far

 

[koushik]

^^ maybe because of corrupted windows system files .. go to start -> search "cmd" -> run cmd as administrator -> type "sfc /scannow" ... wait for the scan to complete

 

[Bob]

Running it now

 

[Bob]

Is there a place to see a log, when i came back to my computer it was done and window was closed

 

[TwinHeadedEagle]

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

 

[Bob]

Here is the fss log thanks

 

[TwinHeadedEagle]

Everything seems ok, I don't know the reason why is it happening. Can you briefly explain how is it happening?

 

[Bob]

It just pops on in the action center, so I open it up and change windows update back to automatic, and then every few days it happens again. Thanks perhaps I need a better security program. I use outpost security suite pro 9.0

 

[TwinHeadedEagle]

Your PC is clean, no presence of malware. Since we only resolve Malware related problems in this part of Forum, I suggest you to open your topic here. There are much more people to help you there.


• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
[size=8pt]

Remove disinfection tools

Create registry backup

Purge System Restore[/size]
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

[size=7pt]The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.[/size]

 

[Bob]

Ok, thanks for all of your help