Solved Yahoo redirect

[hutton33]

I have tried everything and can't get rid of it.
Help

 

[icotonev]

Hello, Welcome to MalwareTips..!

Please follow the following instruction ..:

Download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT

If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a false-positive detection.
If English is not your primary language, right click on FRST.exe/FRST64.exe and rename to FRSTEnglish.exe/FRST64English.exe

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
• Press Scan button and wait for a while.
• The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
• Please attach the content of these two logs in your next reply.

---------------------------------------------------

In your next reply, please include:

• FRST.txt
• Addition.txt

 

[hutton33]

Hello, Welcome to MalwareTips..!

Please follow the following instruction ..:

Download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT

If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a false-positive detection.
If English is not your primary language, right click on FRST.exe/FRST64.exe and rename to FRSTEnglish.exe/FRST64English.exe

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
• Press Scan button and wait for a while.
• The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
• Please attach the content of these two logs in your next reply.

---------------------------------------------------

In your next reply, please include:

• FRST.txt
• Addition.txt

 

[hutton33]

I think the problem is in my extentions files. I have an app that I cannot erase.

 

[icotonev]

While I check your logs my may read this article and try some of the suggested fixes.

Resetting Google Chrome to clear unexpected issues

Resetting Google Chrome to clear unexpected issues General Precautions - Recommendations Before resetting Google Chrome please review the following links and export your bookmarks to a folder location outside of any Google folders such as My Documents How to Back Up and Restore Your Chrome Bookma...

forums.malwarebytes.com

 

[icotonev]

I think the problem is in my extentions files. I have an app that I cannot erase.

• Open Chrome.
• At the top right choose More (the three vertical dots) > More Tools > Extensions
• Find and remove it, clicking on Remove.

CHR Extension: (Apps) - C:\Users\scott\AppData\Local\Google\Chrome\User Data\Default\Extensions\pejhfhcoekcajgokallhmklcjkkeemgj

• Confirm the action by clicking Remove once again.

This extension appear in both, the Default and the Guest Profile of your Chrome browser.

Boost Your Productivity: Remove Chrome Extensions in 5 Min

Need a solution for those pesky Chrome extensions? This tutorial provides insights into tackling those stubborn add-ons. The article details several ways to disable or remove the browser extensions either permanently or just for the session. These instructions should also work with Microsoft...

www.timeatlas.com

 

[icotonev]

I see the remnants of quite a few antivirus programs on your system that have not been completely uninstalled.. This can lead to a number of problems. Tell me have you used McAfee and Avira products..?

 

[hutton33]

I see the remnants of quite a few antivirus programs on your system that have not been completely uninstalled.. This can lead to a number of problems. Tell me have you used McAfee and Avira products..?

Yes, I have. Trying to get rid of this redirect problem.
I tried a lot of different things so far, with no luck yet.

 

[icotonev]

• Download the Revo Uninstaller (Free Download) and save it on your Desktop.
• Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.
• Double click the program's icon to open it.
• Write in the search area, on the top left, the following program:

HitmanPro 3.8

• Choose the Uninstall tab from the menu and let the program to create a Restore point.
• Choose Scan, and then the Advanced mode scan.
• Select all the Online Services items found, Delete and Next.
• Let the procedure be completed and click on Finish.
• Restart the computer.

Next ...;

Uninstall McAfee Safe Connect and McAfee Security Scan Plus using Method 2 on the following web page ...

https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view

... do not activate your subscription before removing it, unless you want to be nagged forever more by McAfee to re-subscribe.

Do not try to uninstall it using the inbuilt uninstaller in Windows, because it doesn't do a very good job and will often leave orphans.

When finished uninstalling McAfee .... reboot your computer


Next ...:

Farbar Recovery Scan Tool - Fix

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Please download the attached file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.


In your next reply, please include:

• Fixlog.txt

Next ...

• Double click Frst64.exe to launch it.
• FRSTwill start to run.
• When the tool opens click Yes to the disclaimer.
• Copy/Paste or Type the following line into the Search: box.

SearchAll: McAfee,Avira

• Press the Search Files button.
• When finished searching a log will open on your Desktop ... Search.txt
• Please post it in your next reply.

 

[hutton33]

I was able to fix the problem. I uninstalled google chrome and reinstalled it. Melware disappeared.
Thank you so much for the help. Appreciate it!!
Scott

 

[icotonev]

I'm glad your problem is solved..!
That's all I'm going to ask you to do...:

• Download KpRm and save it to your Desktop (see here if you must use Chrome)
• Note: If the file is detected as malware it is not and it is safe to download. The detection is a false positive.
• Right click on the icon and select Run as administrator
• Click Yes on the Disclaimer
• Place a check mark in Delete Tools, Create Restore Point, and Delete in 7 days
• Click Run
• Click OK on All operations are completed
• KpRm will delete itself from you Desktop and you can either save or remove the report that is generated
• You are free to remove any other tools/reports still remaining
• Please copy and paste its contents in your next reply.

 

[DarrenHayes]

• Download the Revo Uninstaller (Free Download) and save it on your Desktop.
• Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.
• Double click the program's icon to open it.
• Write in the search area, on the top left, the following program:

HitmanPro 3.8

• Choose the Uninstall tab from the menu and let the program to create a Restore point.
• Choose Scan, and then the Advanced mode scan.
• Select all the Online Services items found, Delete and Next.
• Let the procedure be completed and click on Finish.
• Restart the computer.

Next ...;

Uninstall McAfee Safe Connect and McAfee Security Scan Plus using Method 2 on the following web page ...

https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view

... do not activate your subscription before removing it, unless you want to be nagged forever more by McAfee to re-subscribe.

Do not try to uninstall it using the inbuilt uninstaller in Windows, because it doesn't do a very good job and will often leave orphans.

When finished uninstalling McAfee .... reboot your computer


Next ...:

Farbar Recovery Scan Tool - Fix

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Please download the attached file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.


In your next reply, please include:

• Fixlog.txt

Next ...

• Double click Frst64.exe to launch it.
• FRSTwill start to run.
• When the tool opens click Yes to the disclaimer.
• Copy/Paste or Type the following line into the Search: cuphead
  

SearchAll: McAfee,Avira

• Press the Search Files button.
• When finished searching a log will open on your Desktop ... Search.txt
• Please post it in your next reply.

Your method is really good. I applied it the first time.