wont go away (also malware software is finding trojan.fakealert)

Captain Morgan

New Member
Dec 6, 2016
Ive followed online tutorials to remove but every time I think it gets removed, and the program asked me to restart the computer, I am greeted with once again on Firefox.
Here are the files required and I hope I can remove this problem with some help



  • FRST.txt
    51.4 KB · Views: 5
  • Addition.txt
    63.8 KB · Views: 2


Level 41
Mar 8, 2013

Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.


Level 41
Mar 8, 2013
Let me know if this fixed the issue.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


  • fixlist.txt
    6.8 KB · Views: 4