Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version.
Right-click FRST.exe/FRST64.exe then click "Run as administrator"
When the tool opens, click Yes to the disclaimer.
Press the Scan button.
When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
Please copy and paste the logs in your next reply.
Due to lack of response, this topic will now be closed. If you need support, please begin a new thread, and provide a link to this topic. Have a nice day. ...!