Zeroacess Removal Failed

[fortmacjack]

I began to follow the steps that are provided on your site using the windows regular method; I followed step I and renamed the windows defender folder, which permitted me to download combofix. I then proceeded to step 2 and ran combofix and rebooted when completed; however once rebooted i attempted to download Roguekiller in step 3 but the error message returned. I tried to rename the folder several times with no luck leaving me back yo where i started without the starting point. Apparently the virus has somehow moved its source location.

Please Help!

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />



STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL

:OTL
[2011/11/17 02:41:18 | 000,002,048 | -HS- | M] () -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\@
[2013/07/01 20:17:44 | 000,000,000 | -HSD | M] -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\L
[2013/07/01 23:02:37 | 000,000,000 | -HSD | M] -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\U
[2013/07/01 21:02:03 | 000,000,804 | ---- | M] () -- C:\Windows\Installer\{9a4abec6-608e-6f51-4ab6-c5f0b6b102fb}\L\00000004.@
[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
CHR - homepage: http://ca.msn.com/?OCID=OA-Spring
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\dednnpigldgdbpgcdpfppmlcnnbjciel\2.5_0\
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla\12.0.0.2210_0\
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\13.2.0.5_0\
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\13.2.0.5_0\.bak
CHR - Extension: No name found = C:\Users\C.Turpin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylon.com/web/{searchTerms}?babsrc=SP_ss&affID=111015&mntrId=a82bb43400000000000090004e3a63a5

:commands
[emptytemp]
[reboot]

<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>

<hr />


Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

---

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

---

 

[fortmacjack]

Thank you for the response!

I do believe the issue is now resolved. I downloaded Hitman Pro and Roguekiller to a usb drive, then proceeded to run each one on the infected pc. It appeared that the Executable hid inside Microsoft security essentials once it relocated from the windows defender folder, which caused me to have to run them a couple of times because i had MSE turned off. It appeared to have been fixed on the first run but Once i turned on MSE again I discovered the problem recurrred. After running the two with MSE turned on, remnants were found and removed. I performed a Malwarebytes scan, which was successful, rebooted several times and all seems well. Should the issue resurface i will perform the steps provided in this thread.

Thanks Again!

 

[kuttus]

Okay... Let me know the status.