Remove Claro Search (Removal Instructions)

Claro Search is an adware program that has changed your browser home page and default search engine to claro-search.com.Apart from this unwanted changes, Claro Search has added a useless toolbar on your browser and whenever your are doing a search,it will display on the first search results their own ads.
Claro Search virus
Claro Search got on your computer after you have installed another program that had bundled in their installer the Claro Search.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this Claro Search. Be very careful what you agree to install. Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

Claro Search – Virus Removal Instructions

STEP 1 : Uninstall Claro Search program from your computer

  1. To uninstall Claro Search program from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are a Windows 8 user, you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there, then select Uninstall a program.
  2. Search and uninstall Claro Toolbar, Claro Chrome Toolbar and BrowserProtect from your computer.
    [Image: Uninstall Claro Search program]

Please note that on some computers these programs might have a different name or missing, search for any program developed by Claro Ltd or Bit88 Inc, and uninstall it from your computer.


STEP 2 : Remove the Claro Search residual damage from your browser

Remove Claro Search from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. Now in the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer again.

Remove Claro Search from Mozilla Firefox

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    Firefox Troubleshooting Information
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    Firefox default settings
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish and Firefox will open. That’s it – you’re done!

Remove Claro Search from Google Chrome

  1. Remove Claro Search extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    In the Extensions tab, remove (by clicking on the Recycle Bin) the Claro Search Toolbar and BrowserProtect extensions from your Google Chrome.
    <[Image: Claro Search Chrome extension]
  2. Set Google Chrome default search engine from claro-search.com to google.com .
    Click the Chrome menu Chrome menu  button, then select Settings and click on Manage search engines in the Search section.
    In the Search Engines dialog that appears, select Google and click the Make Default button that appears in the row.
    Search for Claro Search in the Search Engines list, and click the X that appears at the end of the row.
    Set Google as your default Search Engine in Chrome
  3. Change Google Chrome homepage from Claro-search.com to its default.
    The Claro Search has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
    Click the Chrome menu Chrome menu  button, then select Settings and click on One the New Tab page in the On Startup section.
    [Image: Change Google Chrome homepage to its default]

STEP 3: Remove Claro Search registry keys with AdwCleaner.

  1. You can download AdwCleaner from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting this utility, close all open programs and internet browsers.
  3. Double click on adwcleaner.exe to run the tool.
  4. Click on Delete, then confirm each time with Ok. Adwcleaner utility
  5. Your computer will be rebooted automatically. A text file will open after the restart.
  6. NEXT, double click on adwcleaner.exe to run the tool.
  7. Click on Uninstall, then confirm with yes to remove this utility from your computer.

STEP 4: Run a computer scan with Malwarebytes Anti-Malware

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process. DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked, then click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Claro Search]
  5. When the Malwarebytes scan will be completed, click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image. Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing malware]

STEP 5: Run a computer scan with HitmanPro

  1. Download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro installation
  3. HitmanPro will start scanning your computer for malware, as seen in the image below.
    HitmanPro scans for Claro Search
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove Claro Search  from your machine, please start a new thread in our Malware Removal Assistance forum.

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THE 411 ON ME

FC Barcelona fan, Starbucks addicted and super geek.
I am the creator and owner of MalwareTips.com
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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  • panos

    thanks that really helped

  • GoMomGo3

    Thank you SO much! Used your tips to get rid of the claro search virus on my Windows Vista computer. The computer works faster now than it has in years! I have shared your site on my Facebook page. Thank you!

  • Xn

    Thanks a lot. It was helpful.

  • Kibbles

    Thanks so much!! You saved my computer from being tossed in the trash. Cheers!!

  • GERRY ANNESLEY

    Stelian, you are a star. I finally managed to rid my computer of crappy claro :0)

  • Daisey

    Thank so much ! You are an Angel. I used ADwCleanre and Hitman Pro. Changing and deleting the search engine settings on Chrome did not work. Claro just would return again & again. I removed Chrome and tried to reinstall it to retrive my bookmarks. When I did and sync my settings..it brought back the Claro as the default search. I did check “bookmarks”only but Claro came back. So…I remove Chrome again. Any ideas on how I can retrive my bookmarks but leave Claro in the junk yard ? Sidenote: I cannot believe how difficult it is to reach anyone @ Google. I have just discovered how insignificant their customers are and they can care less !

  • tyler

    hi very very good work perfect thanks to you and your company very much

  • Neal C.

    Followed directions to a “T.” Claro was infecting both Internet Explorer and Chrome. When I got to the Hitman Pro, I scanned several times, and while the Claro and related crap came up, Hitman wasn’t deleting. Any reason why?

    • Stelian Pilici

      Hello Neal,
      Make sure that HitmanPro action for that file is set to “Quaratine” or “Delete”, and not “Ignore”

  • MidniteQue

    I thought Claro and it’s sidekick Incredibar were gone from my computer as they weren’t detected at all by any of the scanners. I’m getting help with removal here at MalwareTips as it turns out the two have invested my computer massively. I think they went rogue, brought in their nasty friends and use malicious ways to stay hidden. Kind of think in some ways we are at war and putting up a good defense is absolute. These tips are great. I’m also thinking that you to get the bad guys like Claro out immediately if they sneak past your defenses and get into your browser.

  • Eliza Walton

    thank you! your instructions were so easy to follow!

  • KGS

    Thanks so much for this! I finally managed to remove claro after uninstalling firefox and chrome and resetting internet explorer a few times. I used the Hitman Pro to clear any traces of claro from my computer. (The other malware removers I used didn’t get everything.)

    I re-installed firefox and chrome and they don’t have any trace of the claro virus. I even restarted my computer to make sure it was gone and still nothing. I managed to get claro off of internet explorer after I reset it a couple of times, but resetting firefox and chrome didn’t get it off of the browsers for me. I checked the about:config command on firefox for the virus and there was nothing there.

    I strongly recommend just getting Hitman Pro because it works wonders. If you have a computer that’s not super picky like mine, you could also try a system restore. (I’m not sure how well that works because my computer refuses to complete a system restore even when I disable my anti-virus software.) I also heard from other websites that you can manually remove claro from the registry, but you should only do that if you are a pro and know what you’re doing. If you delete a good program by accident, you can damage your computer and get the blue screen of death.

    I ended up having to uninstall and re-install two of my web browsers, but that by itself won’t work because you need to remove all traces of claro. I had some trouble using Hitman Pro at first because it would find the malware but not delete it. Here’s some tips to get it to work:

    1.) If you have Windows 8 like me, you probably have a 64 bit operating system and will need to download the 64-bit version of Hitman Pro.

    2.) You have to tell Hitman Pro that you want to delete malware and not just scan for it. When you first open the program, there is a “settings” button. Click on that. Be sure that the boxes that say “Scan for Malware Remnants” and “Scan for Potentially Unwanted Programs (PUPs)” are checked.
    ***Most importantly, make sure that the “default action” is set to delete.

    3.) You must activate the free trial before Hitman Pro will delete malware for you. Click on the “licence” button at the top and activate the free trial.

    4.) When you scan now, you should have the option to delete the malware. Delete everything, especially if it says “claro” or “babylon” or “browser protect”. When you click on delete, the item isn’t removed from the list, so be sure you click on everything. There’s also the option to go to the file location and delete it from there. Once you’ve told it to delete everything, click on the “next” button and it will likely ask you to restart your computer for some of the files. Do that.

    5.) When you restart your computer, you should run Hitman Pro again to make sure nothing was missed. I had about 18 traces associated with claro, but other users may have more or less. After I deleted them, nothing turned up the second time I ran the scan, but it’s good to double check.

    Hopefully that will help anyone who initially had problems with Hitman Pro, because it looks like it’s the only malware remover to get rid of claro completely. I can’t believe that I paid almost $90 for a two-year Norton subscription and yet it can’t even remove claro. It must be a new virus. (And Norton even thinks the claro search site it totally safe. Yes seriously.) To think that there was a website hijacker out there that was even more annoying than text enhance. At least you could get rid of that one by installing a simple ad-blocker add-on.

  • Chelsea

    Thank you SO SO SO much for this. I literally almost cried with happiness when Google came up instead of Claro.

    • Eliza Walton

      I had the exact same feeling, I had to ask myself ”should I be feeling so euphoric just because of seeing my old search engine? it was like seeing an old friend.

  • Mona

    Thanks so much for helping me to remove that nasty Claro virus.
    I wish there were more like you and less like them in this world!

  • Kimberly

    It worked!!

  • ciara

    thank you ! thats brill <3

  • joe svista

    I resolved it with Hitman. Thank you very much.

  • Chrissy

    Thank you,thank you,thank you.Your suggestions really worked.My daughter was the one who downloaded a program that brought this terrible program.

  • Dianna

    I loved this it totally worked!

  • Zoran

    Thanks for help

  • Cary O

    I was going crazy for days until I found this page. I was able to remove a ton of other things that I didn’t even know existed, not to mention the Claro. Thank you so much for your help. I am very greatful.

  • Marcos

    Worked perfect! Thank you

  • AJ

    thanks!! this worked like a charm. The only thing that I want to add is an extra step I found on a google chrome forum that further addresses the problem, since it appeared I had wiped all claro software from my comp but when I opened chrome it would still take me to the claro search engine page. Go to the Chrome menu and press ‘settings’. Then, second from the top, you will see a sub-heading that reads ‘On Start-up’. Make sure the third option ‘Open a specific page or specific set of pages’ is selected. Then click the blue highlighted ‘Set pages’ and immediately remove any suspicious urls. This action will prevent you from being taken to the Claro page upon startup of the Chrome brower. Cheers

    • Lizani Smith

      Thank you AJ!!!

      What a relief! Claro is a bitch!

  • Cathy

    This worked for me and my PC is running better than it has for a good while. Thankyou

  • Matt

    I’m a moron. Forgot to use registry clean up. GONE! I love you guys.

  • Matt

    I did all of this, plus I used SpyBot search and destroy. Claro will not go away. So, three different clean ups with a full scan from Kaspersky on a daily basis as well. This is killing me. 8 Gigs of RAM and a Quad Core Processor that’s a monster and my CPU usage on System Idle is at 94 because of this thing.

    • Cathy

      It worked for me but before this I also tried the following:

      “Try going to Mozilla Firefox User preference and do some modification. Type ABOUT:CONFIG in the Mozilla Firefox address bar then hit ENTER.
      When you are already in the Mozilla Firefox User Preference Page, find for the word SEARCH. You can see lots of user preference name with the word SEARCH in it. However your concern is the preference name that follows:

      browser.search.defaultenginename browser.search.selectedEngine

      You need to reset its value into the default one. Right click and then hit RESET in order to do it.
      Now, one more thing. If you can see any user preference name associated with the word CLARO in its value, do the the same as what I have said above. ”

      Maybe it was the combination of these two solutions that worked. Good luck.

  • David

    I can’t believe this worked, because I have no idea how Claro installed on my computer in the first place. Thank You so much for these instructions. It worked, and it was all uninstalled. Claro is such a pain in the neck Gaah.

  • Peter

    Thanks: a few useful hints and reminders put me right. Thanks again

  • sarah

    thanks for the website. your instructions helped save my computer. every step was clear & concise. the screen shots were perfect & i could not of followed written directions because i need pictures. thank you!!))

  • Bharat Upadhyay

    Dear Stelian,
    I am an eighty year computer novice. This Claro demon is rooted on my firefox. my system is windows 7 / 32 bit.
    Can you PLEASE e-mail me step by step simple procedure to get rid of this monster?
    I will be more than thankful to you.
    Bharat

  • John

    Thank you! I got this stupid malware from Split Camera application on PC. Don’t install that stuff! It sucked big time.

  • gabby

    I spent ALL day trying to remove claro – but following your steps & tips in this thread finally removed it. thank you, thank you, thank you!!! i honestly don’t know how i would have done it without you…

  • jav

    muchas gracias

  • some guy

    you saved mu computer, that was a real mess.
    please excuse any issue with my above headers im going to be more carefull from here on out

  • FIREFOX USER

    First of all I thank you a lot.And ***** to Claro Search guys!

  • Elund

    THANK YOU THANK YOU THANK YOU!!! Thought our laptop was shot, but your advice saved it. THANK YOU!

  • Gülin

    Thank u million times cos I tried before to remove but nothing worked. Now it just gone very easily with step 3.

  • Larry Worthy

    I have tried everything to ge rid of claro search. I’m running vista. it doesn’t show in my add or remove programs. I’ve run spybot and Malwarebytes. I’ts still there.

    • Stelian Pilici

      Hello Larry,
      What browser are you using??Did you run a scan with Adwcleaner?

  • Lou

    THANK YOU!!

  • hazel

    Hi, thanks so much for having this online. It is simple enuf for me to follow thru except that I stopped at Step 2. Will need to continue with the rest later. Also I didnt know i had Babylon in my system! Yikes!

  • Ian M, France

    Hello & thanks for your vocation to help people. Much appreciated.
    I seem to have addressed the problem with SpyBot…
    It immediately detected Babylon.Toolbar; Claro.Toolbar; Double Click; FastClick…
    14 threats in all.
    Now, when I open my browsers, I no longer get Claro as my default page and dominating search engine.
    WHat do you think ???
    feedback appreciated

  • Erina

    Thank You very much!
    You helped me a lot!

  • bucks

    Thanks bruv !

  • Alejandro

    Thanks! really helpful!

  • Sharon

    AdwCleaner worked for me! Thanks for the help…Claro had hijacked Mozilla and Internet Explorer and your information enabled me to get rid of it!

  • Scott

    Props to you brother! Got rid of Claro by following through step 4. Only thing that still confused me was each time I opened Chrome, the claro search page still came up. Had to delete it from the ‘Settings’ — ‘Open a specific page or set of pages’. It was still set to open up the claro search page. Once I removed it from there, I was good to go.

    Thanks again for your help!!

  • Daniel

    Thank you so much Stelian. Used all the steps just to be 100 and 10% sure. Worked like a dream.

  • dale

    tried all the above but still had the annoying claro search page i found the answer on the page itself just under the area you type your search it says something like read this in small blue print i clicked this and a page on how to remove claro appeared this solution worked perfectly for me
    click customise chrome icon top right below the x
    settings
    open a specific page……
    set pages
    in here delete the claro search useing the x after claro search
    type in your own search or web page
    this sorted the prob for me i thought i was stuck with it

  • Frank

    Thanks…I went thru steps 1-3 and they cleared out Claro…Needed to do step 3 for full clean out…you have done a great service in creating this tool…Thanks again.

  • jesus perez jr.

    geat forum thank you second step i removed the claro search engine thank again

  • Paco

    Thank you, worked beautifully

  • Giovanni

    Stelian,
    thank you for your clear page on how to remove CLARO (beast).
    I sure send yr info and share in FB and G+ because users like me needs help from Jung guys able to combat Malware Spyware Virus etc.
    Gratiful
    Giovanni

  • himanka

    Thankyou!! Soooo much..!! this is EXACTLY what i was looking for! :)

  • Carl Freese

    Thank You so much!

  • alec tutureanu

    thanks very much it helped.keep up the good work.

  • Praminda

    hey,
    thanks ,that was completely removed by your first program..i didnt follow the steps afterwards.anyway before i reach you i did a system restore ,it cured fire fox not chrome..after your remedy chrome is just fine..
    thanks a lot once again and you are my man….

  • Joan

    I have tried all of your suggestions to get rid of Claro but it is still there. Used all of your programs suggested – not listed on control panel any more and toolbar is gone. What do I do next??

  • Yarleen

    OMG thank you so much! This happened on my work computer and being a tech, this was completely ruining my life!

    You are a genius!

  • Monte Beyer

    I had been trying for days to remove Claro from my system. I had McAfee, AVG, Avast, ReImage, and other “gauranteed” fixes try to remove Claro from my system.

    I followed the procedures listed in this article. I almost pooped myself when after only 10 minutes Hitman removed Claro from my laptop when I had to wait 3 hours for McAfee, 5 hours for AVG, 13 hours for Avast, and 5 hours for ReImage.

    This process was painless, simple, and down right effective.

  • ChiefJim

    THANK YOU Stelian! Despite my best efforts, this thing would not die.
    I followed the above process and software use exactly. Claro Search and Browser Manager are gone! GONE! My Firefox is no longer hijacked. You made this removal ordeal much easier for an intermediate computer user. Beginners should be able to follow the same process easily. Thank you again and thank you to the above software developers. I am going to buy one of these.
    By the way, even though I unclicked the Claro Search Toolbar install, it installed anyway. I believe this came from TweakNow RegCleaner download.

  • Angela

    OMG thank you so much! I manually removed the program through the control panel, then used my F-Secure antivirus, then hit it with MalwareBytes and it was still there!!!!!! After doing everything listed here – GONE GONE GONE! It was such a huge pain. Thank you so much!

  • ania

    thanks you!! it worked!!

  • Cj

    THANKS A MILLION! Malwarebytes didnt work but after trying all that you put here on your post I was finally able to wipe it out!

  • Randy

    Thank you Stelian. I have been trying to get rid of this for two days now and I am glad that I found this site.

  • rick

    Thank you for this post. AdwCleaner also did the trick for me. I had been dealing with this for about two weeks and couldn’t get rid of it. I had already ran Spybot, Malwarebytes, and SuperAntiSpyware but they didn’t fix the issue.

  • Mauricio del Prado

    Stelian, thank you for your post. I got this malware on Friday and it’s killed by productivity for the weekend. Fortunately, I found your extremely thorough post and, using AdwCleaner, I was able to purge this insidious malware from my system. Gracias! Go Barcelona

    • Chell

      many thanks :)