Laptop a mess showing infected and not letting me do much

[LadyFae]

you helped me with my computer then 4 days later I took to tiger direct and just lets say I do not have that computer no more.
So I am forced to use my sons laptop and cannot do hardly anything with it. adwcleaner found 3 problems but it will not let me clean it. every webpage last for a little bit then goes to computer needs cleaning I am effected. Please help me

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[LadyFae]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[LadyFae]

thank you for helping me. I have attached fixlog

 

[argus]

Is everything ok now?

 

[LadyFae]

I am checking

 

[argus]

OK.

 

[LadyFae]

It will let me go to windows store and to page to download windows 8.1 for free upgrade from windows 8...It says something happened and the install can't be completed same wit other items..so it is working better lol but still not letting me. I am able to go to multiple web pages now

 

[LadyFae]

I am restarting to see if that helps

 

[argus]

Installl win8.1 mandatory

 

[LadyFae]

no still not able to download updates from store. Windows 8 is hard lol

 

[LadyFae]

how do I do it

 

[argus]

Do you have internet?

 

[LadyFae]

yes

 

[argus]

 

[LadyFae]

It will not letting

 

[argus]

OK, any problems?

Maybe the server is not working, wait.

 

[LadyFae]

still not letting me but thank you for trying

 

[LadyFae]

I found out why I cannot download updates.....It is saying my
Windows Firewall with Advanced Security Administration

will not load....and will not let me open it up are restart it any suggestions

 

[LadyFae]

his is the error I am getting...."The Windows Firewall with Advanced Security snap-in failed to load. Restart the Windows Firewall service on the computer that you are managing. Error code: 0x6D9."
The 0x6d9 error code means "There are no more endpoints available from the endpoint mapper but not helping me resolve issue