Have you received a call from (518) 639-6243 claiming to be from Amazon, warning you about a $1,279.99 charge on your account? The automated message urges you to “press 1” to cancel the order. While this might sound alarming, it’s a sophisticated scam designed to steal your personal and financial information. This article delves into the details of this scam, how it operates, and what steps you should take if you’ve been targeted.
Understanding the (518) 639-6243 Amazon Scam Call
The (518) 639-6243 scam call is a type of phishing attack where fraudsters impersonate Amazon representatives to deceive victims into revealing sensitive information. The call typically involves an automated voice alerting you to a significant charge on your Amazon account, often for an expensive item like an iPhone or MacBook. The message then prompts you to press a number to speak with a customer service representative.
Why This Scam Is Effective
Scammers exploit the trust and familiarity people have with Amazon. By creating a sense of urgency and fear, they prompt quick reactions without giving victims time to think critically. The use of specific details, like exact charge amounts and product names, adds a layer of credibility to the fraudulent call.
Common Tactics Used
- Caller ID Spoofing: Scammers manipulate the caller ID to display a legitimate-looking number, such as (518) 639-6243, to increase the likelihood of the call being answered.
- Automated Messages: The use of robocalls allows scammers to reach a large number of potential victims efficiently.
- Urgent Language: Phrases like “unauthorized charge” or “press 1 to cancel” create panic, leading victims to act without verifying the information.
- Impersonation of Authorities: In some cases, scammers may claim to be from law enforcement or financial institutions to add pressure and legitimacy to their claims.
How the Scam Operates
Understanding the mechanics of the scam can help you recognize and avoid falling victim to it.
Step 1: The Initial Call
You receive a call from (518) 639-6243 with an automated message stating:
“Hello, this is an important call from Amazon Customer Support. This is to notify you regarding your today’s purchase on Amazon.com. You have been charged $1,279.99 on your default card saved on Amazon.com. If you have not made any such transaction, then please press 1 to cancel your order.”
Step 2: Connecting to a “Representative”
Pressing the prompted number connects you to a live person posing as an Amazon customer service agent. They may use technical jargon and reference fake order numbers to appear legitimate.
Step 3: Requesting Personal Information
The fake representative may ask for:
- Your full name and address
- Amazon account details
- Credit card or bank information
- One-time passwords (OTPs) sent to your phone
They might claim this information is needed to verify your identity or cancel the fraudulent charge.
Step 4: Gaining Remote Access
In some instances, the scammer may instruct you to download remote access software like AnyDesk or TeamViewer, claiming it’s necessary to resolve the issue. This grants them full access to your device, allowing them to steal sensitive data or install malware.
Step 5: Financial Exploitation
Once they have your information, scammers can:
- Make unauthorized purchases
- Withdraw funds from your accounts
- Commit identity theft
- Sell your information on the dark web
What to Do If You’ve Been Targeted
If you suspect you’ve fallen victim to this scam, take immediate action to protect yourself.
1. Disconnect and Do Not Engage Further
If you’re still on the call, hang up immediately. Do not provide any personal information or follow any instructions given by the caller.
2. Secure Your Amazon Account
- Change your Amazon password immediately.
- Enable two-factor authentication for added security.
- Review your account for any unauthorized orders or changes.
3. Contact Your Financial Institutions
- Inform your bank and credit card companies about the potential breach.
- Monitor your accounts for suspicious activity.
- Consider placing a fraud alert on your credit reports.
4. Report the Incident
- File a report with the Federal Trade Commission at reportfraud.ftc.gov.
- Notify Amazon by forwarding the suspicious communication to stop-spoofing@amazon.com.
- Report the phone number to the Federal Communications Commission at consumercomplaints.fcc.gov.
5. Scan Your Devices
If you downloaded any software at the scammer’s request, run a comprehensive antivirus and anti-malware scan on your devices.
Is Your Device Infected? Run a Free Malware Scan
Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. A quick way to check is to scan your device with Malwarebytes Free, one of the most trusted malware removal tools available. If you only visited a scam page and didn’t download or install anything, this scan is optional.
The free version detects and removes the most common threats, including:
- Adware — the cause of those annoying pop-ups
- Browser hijackers — unwanted redirects and changed homepages
- Trojans and spyware — hidden programs stealing your data
- Potentially unwanted programs (PUPs) — software you never asked for
👉 Select your device below — Windows, Mac, or Android — then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.
Run a Malware Scan with Malwarebytes for Windows
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Malwarebytes Free for WindowsScans and removes malware at no cost-
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
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Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
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Malwarebytes will now install on your device. This usually takes under a minute.
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When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
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On the final screen, click Open Malwarebytes to launch the program.
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Optional: Check for rootkits with a Custom Scan
You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.
If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:
- On the Scanner tile, click the three-dot menu and select Advanced Scan.
- Choose Custom Scan. In its options, check Scan for rootkits.
- Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
- When it finishes, review and quarantine the results as described in the steps below.
Rootkit scanning isn’t available on Windows devices with ARM processors.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
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Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
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Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.
When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
Run a Malware Scan with Malwarebytes for Mac
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.
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Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes PremiumMalwarebytes Free for MacScans and removes malware at no cost -
Open the Malwarebytes setup file
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
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Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.
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Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
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Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
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Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
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Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
If the problems you noticed continue after the scan, see the options below.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Run a Malware Scan with Malwarebytes for Android
Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.
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Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for AndroidMalwarebytes for AndroidScans your phone and removes malware at no cost -
Install Malwarebytes for Android on your phone.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.
Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.
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Run a scan with Malwarebytes for Android
On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Remove the detected apps.
When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.
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Restart your phone.
When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.
If the problems you noticed continue after the scan, see the options below.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Ask for help in our Mobile Malware Removal Help & Support forum.
- Only as a last resort, reset your phone to factory settings. Read the warning below first.
- Back up your photos, videos, files, and messages, for example to your Google account or a computer.
- Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
- On a Samsung phone, also make sure you know your Samsung account password.
- If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
Stay Protected: Block Ads and Malicious Sites
No scan can prove a device is completely clean, so it helps to block threats before they reach you. Most infections start with a malicious ad or a fake download button — so blocking them at the source is your best defense.
We recommend AdGuard, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.
👉 Download AdGuard and browse safely
Preventative Measures: Staying Ahead of Scammers
Being proactive can help you avoid future scams.
Be Skeptical of Unsolicited Calls
Legitimate companies like Amazon will not call you unexpectedly to discuss account issues. Always verify such claims through official channels.
Do Not Share Personal Information
Never provide sensitive information over the phone unless you’re certain of the caller’s identity.
Use Call-Blocking Tools
Consider using call-blocking apps or services to reduce unwanted calls.
Educate Yourself and Others
Stay informed about common scams and share this knowledge with friends and family to help protect them.
Frequently Asked Questions (FAQ) About the (518) 639-6243 Amazon Scam Call
Is (518) 639-6243 a real Amazon phone number?
No, (518) 639-6243 is not a legitimate Amazon phone number. Amazon does not contact customers via unsolicited robocalls about suspicious purchases or charges. Any claim made by this number should be considered fraudulent.
What does the scam call say?
The call is an automated message claiming to be from Amazon Customer Support. It states that you have been charged $1,279.99 for a purchase and asks you to press a number to cancel or confirm the order. This is a scam intended to lure you into speaking with a fake representative.
What happens if I press 1?
Pressing 1 connects you to a scammer posing as an Amazon representative. They will attempt to gain your trust and then steal your personal information, access your computer or mobile device, or trick you into making a payment or giving away sensitive data.
Why do scammers use Amazon’s name?
Amazon is a widely recognized and trusted brand. Scammers use its name to create a false sense of legitimacy and urgency. By pretending to be from Amazon, they increase the chances of people taking the bait and following their instructions.
Can scammers really charge my Amazon account?
No, scammers cannot charge your Amazon account unless they have access to your login credentials or linked payment methods. If you did not authorize any charges and you suspect fraud, log in to your Amazon account directly and check your order history.
They asked for remote access to my device. Why?
Scammers often ask victims to install remote access software like AnyDesk or TeamViewer under the pretense of helping resolve an issue. In reality, this gives them full access to your device, allowing them to steal information, install malware, or make unauthorized financial transactions.
What should I do if I spoke to the scammer or followed their instructions?
Immediately disconnect the call and uninstall any software they asked you to download. Change your Amazon password and any other passwords you may have entered. Notify your bank or credit card company, and monitor your financial accounts for suspicious activity.
How do I report this scam?
You can report the scam to:
- The Federal Trade Commission (FTC) at reportfraud.ftc.gov
- Amazon directly at stop-spoofing@amazon.com
- The Federal Communications Commission (FCC) at consumercomplaints.fcc.gov
Include the phone number, time of the call, and a description of what happened.
Will Amazon ever call me about account issues?
Amazon does not use unsolicited robocalls to notify customers of account issues or transactions. Any legitimate communication from Amazon will come through your secure account or official email. When in doubt, contact Amazon directly through their website.
How can I protect myself from phone scams like this?
Do not trust unsolicited calls that create urgency. Never provide personal or financial information over the phone unless you initiated the call to a verified number. Use caller ID blocking and call-filtering tools, and educate yourself about common scam tactics to stay informed.
The Bottom Line
The (518) 639-6243 Amazon scam call is a deceptive attempt to exploit trust in a well-known brand. By understanding how this scam operates and taking swift action if targeted, you can safeguard your personal and financial information. Always remain vigilant and verify any suspicious communications through official channels.
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