Tone is an adware program that displays pop-up ads and unwanted advertisements not originating from the sites you are browsing.
What is Tone?
Tone is advertised as a program that will allow its users to change their sound scheme. Though this may sound like a useful service, Tone can be intrusive and will display advertisements whether you want them to or not.
The Tone ads will typically be shown in the header in strange positions or overlaying the content of the web page. These Tone ads are for adult sites, online web games, fake software updates, and unwanted programs.
When the Tone browser hijacker is installed on a computer, common symptoms include:
- The Tone program is installed on your computer.
- Advertisements appear in places they shouldn’t be.
- Website links redirect to sites different from what you expected.
- Browser popups appear which recommend fake updates or other software.
- The Tone app © 2022 and Tone Ltd. Copyright © all rights reserved process are running on your computer
How did Tone get on my computer?
Tone is installed by the users, whether that is knowingly or not. Often, this type of program is offered through advertisements or bundled with other software, leaving the user puzzled about where this software came from.
Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed Tone without your knowledge.
You should always pay attention when installing software because often, a software installer includes optional installs. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.
To remove the Tone adware and check your computer for other malicious programs, please use the free malware removal guide below.
How to remove Tone adware (Virus Removal Guide)
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
- STEP 1: Use Rkill to terminate Tone process
- STEP 2: Uninstall Tone from Windows
- STEP 3: Use Malwarebytes to remove Tone adware
- STEP 4: Use HitmanPro to remove Tone and other malicious programs
- STEP 5: Use AdwCleaner to remove malicious browser extensions
- STEP 6: Remove Tone from your browser
STEP 1: Use Rkill to terminate Tone process
RKill is a program that will attempt to terminate all malicious processes associated with the Tone infection, so that we will be able to perform the next step without being interrupted by this malicious software.
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Download Rkill.
You can download RKill by clicking the link below.
RKILL DOWNLOAD LINK
(This link will open a new web page from where you can download “RKill”) -
Double-click on the RKill icon.
Double click on Rkill program to stop the malicious programs from running.
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Wait for the RKill scan to complete.
RKill will now start working in the background, please be patient while this utility looks for malicious process and tries to end them.
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RKill will stop the malicious programs. Continue with the other steps.
When the Rkill tool has completed its task, it will generate a log. Do not reboot your computer after running RKill as the malicious programs will start again.
STEP 2: Uninstall Tone from Windows
In this second step, we will check if the Tone program is installed on your computer. The Tone adware can have a usable Uninstall entry that can be used to remove this program.
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Open Windows Settings.
First, open Windows Settings by pressing Windows+I on your keyboard. You can also right-click your Start button and select “Settings” from the list.
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Click on “Apps”, then select “Apps and Features“.
When Settings opens, click “Apps” in the sidebar, then select “Apps & Features”.
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Find the Tone program and uninstall it.
In Apps & Features settings, scroll down to the app list and find the Tone app. Click the three dots button beside it and select “Uninstall” in the menu that appears.
There may be other malicious programs installed on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall Tone.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall Tone.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.
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Open the “Settings” menu.
Click the Start button on the taskbar, then select “Settings” (gear icon).
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Click on “Apps”, then on “Apps and Features”.
When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.
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Find the Tone program and uninstall it.
The “Apps and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find the Tone program, then click to highlight it, then click the “Uninstall” button.
There may be other malicious programs installed on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall Tone.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall Tone.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
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Go to “Program and Features”.
Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
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Find Tone and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find the Tone program, then click to highlight it, then click the “Uninstall” button.
The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall Tone.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall Tone. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
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Open the “Control Panel”.
Click on the “Start” button, then click on “Control Panel“.
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Click on “Uninstall a Program”.
When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
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Find Tone and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find the Tone program, then click to highlight it, then click the “Uninstall” button.
The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall Tone.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall Tone. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
STEP 3: Use Malwarebytes to remove Tone adware
In this third step, we will download, install and run a scan with Malwarebytes to remove the Tone adware from your computer.
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
It is important to note that Malwarebytes Free will run alongside antivirus software without conflicts.
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Download Malwarebytes for Windows.
You can download Malwarebytes by clicking the link below.
MALWAREBYTES FOR WINDOWS DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes) -
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
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Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
On the next screen, click “Install” to install Malwarebytes on your computer.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
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Select “Use Malwarebytes Free”.
After installing Malwarebytes, you’ll be prompted to select between the Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
Click on “Use Malwarebytes Free“.
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Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for Tone malicious files.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for the Tone adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Quarantine”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove Tone and other malicious programs that Malwarebytes has found, click on the “Quarantine” button.
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Restart computer.
Malwarebytes will now remove Tone and the other malicious programs that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 4: Use HitmanPro to remove Tone and other malicious programs
In this next step, we will use HitmanPro to scan your computer for malicious programs that may have been installed alongside the Tone adware.
HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the clean up.
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Download HitmanPro.
You can download HitmanPro by clicking the link below.
HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro) -
Install HitmanPro.
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
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Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
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Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for Tone and other malicious programs. This process will take a few minutes.
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Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the Tone adware and other malicious programs.
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Click on “Activate free license”.
Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
HITMANPRO DOWNLOAD LINK
STEP 5: Use AdwCleaner to remove malicious browser extensions
In this fifth step, we will use AdwCleaner to scan for the Tone adware, malicious browser extensions, or settings that may have been changed by malware.
AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. While the Malwarebytes and HitmanPro scans are more than enough, we’re recommending AdwCleaner to users who still have malware-related issues or just want to make sure their computer is 100% clean.
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Download AdwCleaner.
You can download AdwCleaner by clicking the link below.
ADWCLEANER DOWNLOAD LINK
(The above link will open a new web page from where you can download AdwCleaner) -
Double-click on the setup file.
Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
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Click on “Scan Now”.
When AdwCleaner will start, click on the “Scan Now” button to perform a system scan.
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Wait for the AdwCleaner scan to complete.
AdwCleaner will now scan your computer for Tone and other malicious programs. This process can take a few minutes.
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Click on “Clean & Repair”.
When AdwCleaner has finished it will display a list of all the malware that the program found. Click on the “Clean & Repair” button to remove Tone and other malicious files from your computer.
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Click on “Clean & Restart Now”
When the malware removal process is complete, AdwCleaner may need to restart your device. Click on the “Clean & Restart Now” button to finish the removal process.
When the process is complete, you can close Adwcleaner and continue with the rest of the instructions.
STEP 6: Remove Tone from your browser
In this final step, if you are still seeing the Tone advertisements, we will need to reset the web browser settings to their original defaults. This step should be performed only if your issues have not been solved by the previous steps.
Remove Tone browser hijacker from Google Chrome
To remove Tone from Google Chrome, we will remove the browser extension and then check the settings.
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Remove the Tone browser extension.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “More tools“, then click on “Extensions“.
The “Extensions” screen will be displayed with a list of all the extensions installed on Chrome. Scroll through the list until you find the Tone extension, and then click on “Remove” to remove it.
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Change the default search engine to Google.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
On the left side of the window, click on “Search engine“, then click “Manage search engines…“. In the opened list find Google Search, click the three vertical dots and select “Make default“.
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Check the homepage and new tab settings.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
In the “On startup” section, disable any extension, then select “Open the New Tab page” as your preferred setting.
Remove Tone adware from Firefox
To remove the Tone adware from Firefox we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Click the menu icon, then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
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Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.
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Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
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Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Remove Tone adware from Microsoft Edge
To remove the Tone adware from Microsoft Edge we will reset the browser settings to its default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.
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Open the “Settings” menu.
In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.”.
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Click on “Reset Settings”.
On the left side of the window, click on “Reset Settings”.
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Click on “Restore settings to their default values”.
In the main window, click on “Restore settings to their default values”.
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Click “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button.
Remove Tone adware from Internet Explorer
To remove Tone the adware from Internet Explorer we will reset the browser settings to its default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
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Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.
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Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
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Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
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Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
Close your browser and then you can open Internet Explorer again.
Your computer should now be free of the Tone adware and other malicious programs. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
