How To Remove Update2020@airmail.cc Ransomware Virus

Update2020@airmail.cc is an email address that is used by cybercriminals to contact victims of the STOP/DJVU ransomware. The Update2020@airmail.cc email will be shown in the “_readme.txt” text file with a message which offers to decrypt the files if payment in Bitcoin is made.

Image: Update2020@airmail.cc email ransom note

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What is the Update2020@airmail.cc ransomware?

Update2020@airmail.cc is an email address that is used by cybercriminals to contact victims of the STOP/DJVU ransomware. The Update2020@airmail.cc ransomware is a file-encrypting ransomware infection that restricts access to data (documents, images, or videos) by encrypting the files. It then attempts to extort money from victims by asking for “ransom”, in the form of Bitcoin cryptocurrency, in exchange for access to data.

This ransomware targets all versions of Windows including Windows 8, Windows 10 and Windows 11. When this ransomware is first installed on a computer it will create a random named executable in the %AppData% or %LocalAppData% folder. This executable will be launched and begin to scan all the drive letters on your computer for data files to encrypt.

The STOP/DJVU ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will change the extension, so they are no longer able to be opened.

Once your files are encrypted, you cannot open them and a “_readme.txt” ransom note will be placed in each folder where the files were encrypted and on the Windows desktop.
When the infection has finished scanning your computer it will also delete all of the Shadow Volume Copies that are on the affected computer. It does this so that you cannot use the shadow volume copies to restore your encrypted files.

How did the Update2020@airmail.cc ransomware get on my computer?

The Update2020@airmail.cc ransomware is distributed via spam email containing infected attachments, fake software cracks, or by exploiting vulnerabilities in the operating system and installed programs.

Here’s how the Update2020@airmail.cc ransomware might get on your computer:

Spam emails: Cybercriminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link inside the email). And with that, your computer is infected with the Update2020@airmail.cc ransomware.
Be alert for people trying to trick you. Whether it’s your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it’s easy to spoof phone numbers, so a familiar name or number doesn’t make messages more trustworthy.
Cracks and keygens: The Update2020@airmail.cc ransomware is distributed using fake software cracks or through free programs you download off of the Internet.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
Exploits: The Update2020@airmail.cc ransomware was also observed attacking victims by exploiting vulnerabilities in the program installed on the computer or the operating system itself. Commonly exploited software includes the operating system itself, browsers, Microsoft Office, and third-party applications.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

Remove the Update2020@airmail.cc ransomware and recover the files

It’s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. Your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents.
We cannot be held responsible for losing your files or documents during this removal process.
It’s recommended to create a backup image of the encrypted drives or files before proceeding with the malware removal instructions so that you can restore them if the decryption keys are recovered from the cybercriminals’ servers. To create a backup for your encrypted files or drives, you can use EaseUS Todo Backup Free.

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.

To remove the Update2020@airmail.cc ransomware, follow these steps:

STEP 1: Start your computer in Safe Mode with Networking
STEP 2: Use Malwarebytes to remove the Update2020@airmail.cc ransomware
STEP 3: Scan and clean your computer with HitmanPro
STEP 4: Double-check for the Update2020@airmail.cc malware with Emsisoft Emergency Kit
STEP 5: Restore the files encrypted by the Update2020@airmail.cc ransomware

STEP 1: Start your computer in Safe Mode with Networking

In this first step, we will start your computer in Safe Mode with Networking to prevent Update2020@airmail.cc malicious drivers and services from loading at Windows start-up. We’re using Safe mode because it starts Windows in a basic state, using a limited set of files and drivers.

Windows 11Windows 10Windows 7

Before you enter Safe Mode, you need to enter the Windows Recovery Environment (winRE). To do this, follow the below steps:

Press Windows logo key + I on your keyboard to open Settings. If that doesn’t work, right-click on the Start button, then select Settings. In the right window, click on Recovery.
Under Advanced startup, select Restart now.

Now that you are in Windows Recovery Environment, you will follow these steps to take you to safe mode:

On the Choose an option screen, select “Troubleshoot“.
On the “Troubleshoot” screen, click the “Advanced Options” button.
On the “Advanced Options” page, click the “Startup Settings” option.
On the “Startup Settings” page, click the “Restart”.
After your device restarts, you’ll see a list of options. Select option 5 from the list or press F5 to enter Safe Mode with Networking.
While your computer is running in Safe Mode with Networking, we will need to download, install and run a scan with Malwarebytes (explained in Step 2).

Before you enter Safe Mode, you need to enter the Windows Recovery Environment (winRE). To do this, follow the below steps:

Press the Windows logo key + I on your keyboard to open Settings. If that doesn’t work, select the Start button, then select Settings.
When the Windows Settings window opens, select Update & Security, then click on Recovery.
Under Advanced startup, select Restart now.

Now that you are in Windows Recovery Environment, you will follow these steps to take you to safe mode:

On the Choose an option screen, select “Troubleshoot“.
On the “Troubleshoot” screen, click the “Advanced Options” button.
On the “Advanced Options” page, click the “Startup Settings” option. In Windows 8, this option is labeled “Windows Startup Settings” instead.
On the “Startup Settings” page, click the “Restart”.
After your device restarts, you’ll see a list of options. Select option 5 from the list or press F5 to enter Safe Mode with Networking.
While your computer is running in Safe Mode with Networking, we will need to download, install and run a scan with Malwarebytes (explained in Step 2).

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
When the computer starts you will see your computer’s hardware being listed. When you see this information start to press the F8 key repeatedly until you are presented with the Advanced Boot Options.
In the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking and then press Enter.
While your computer is running in Safe Mode with Networking, we will need to download, install and run a scan with Malwarebytes (explained in Step 2). In some cases, victims may have issues while trying to start the computer in Safe Mode with Networking, if this happens, you can try to scan your computer with Malwarebytes in normal mode.

STEP 2: Use Malwarebytes to remove Update2020@airmail.cc ransomware

While the computer is in Safe Mode with Networking, we will download, install and run a system scan with Malwarebytes.

Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.

Download Malwarebytes for Windows.

You can download Malwarebytes by clicking the link below.

MALWAREBYTES FOR WINDOWS DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes)
Double-click on the Malwarebytes setup file.

When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

You may be presented with a User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
Follow the on-screen prompts to install Malwarebytes.

When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you what type of computer are you installing this program on, click either Personal Computer or Work Computer.

On the next screen, click “Install” to install Malwarebytes on your computer.

When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen.
Click on “Scan”.

Malwarebytes is now installed on your computer, to start a scan click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for the Update2020@airmail.cc ransomware and other malicious programs.
Wait for the Malwarebytes scan to complete.

Malwarebytes will now scan your computer for the Update2020@airmail.cc ransomware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.

When the Malwarebytes scan is finished scanning it will show a screen that displays any malware, adware, or potentially unwanted programs that it has detected. To remove the Update2020@airmail.cc ransomware and other malicious programs that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.

Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.

When the malware removal process is complete, your computer should start in normal mode (if not, simply restart your device to exit Safe Mode) and continue with the rest of the instructions. We do recommend that you run another scan with Malwarebytes once you’re in Normal mode to make sure all the malicious files were removed.

STEP 3: Scan and clean your computer with HitmanPro

In this third step, while the computer is in normal back, we will download and run a scan with HitmanPro to remove the Update2020@airmail.cc ransomware and other malicious programs.

HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.

Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit on scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the cleanup.

Download HitmanPro.

You can download HitmanPro by clicking the link below.

HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro)
Install HitmanPro.

When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your computer. In most cases, downloaded files are saved to the Downloads folder.

You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.

When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
Wait for the HitmanPro scan to complete.

HitmanPro will now begin to scan your computer for the Update2020@airmail.cc ransomware and other malicious programs.
Click on “Next”.

When HitmanPro has finished the scan, it will display a list of all the malware that it has found. Click on the “Next” button to have HitmanPro remove the detected items.
Click on “Activate free license”.

HitmanPro may now require to activate the free 30-days trial to remove the malicious files. To do this, click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.

When the malware removal process is complete, it will display a screen that shows the status of the various programs that were removed. At this screen, you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

When the process is complete, you can close HitmanPro and continue with the rest of the instructions.

STEP 4: Double-check for malicious programs with Emsisoft Emergency Kit

In this fourth step, we will scan the computer with Emsisoft Emergency Kit to remove any leftover files from the Update2020@airmail.cc ransomware and other malicious programs.
While the Malwarebytes and HitmanPro scans are more than enough, we’re recommending Emsisoft Emergency Kit to users who still have malware-related issues or just want to make sure their computer is 100% clean.

Emsisoft Emergency Kit is a free second-opinion scanner that can be used without installation to scan and clean infected computers. Emsisoft scans the behavior of active files and also files in locations where malware normally resides for suspicious activity.

Download Emsisoft Emergency Kit.

You can download Emsisoft Emergency Kit by clicking the link below.

EMSISOFT EMERGENCY KIT DOWNLOAD LINK
(The above link will open a new web page from where you can download Emsisoft Emergency Kit)
Install Emsisoft Emergency Kit.

Double-click on the EmsisoftEmergencyKit setup file to start the installation process, then click on the “Install” button.
Start Emsisoft Emergency Kit.

On your desktop, the “EEK” folder (C:\EEK) should now be open. To start Emsisoft, click on the “Start Emsisoft Emergency Kit” file to open this program.

You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
Click on “Malware Scan”.

Emsisoft Emergency Kit will start and it will ask you for permission to update itself. Once the update process is complete, click on the “Scan” tab, and perform a “Malware Scan“.

Emsisoft Emergency Kit will now scan your computer for the Update2020@airmail.cc malicious files. This process can take a few minutes.
Click on “Quarantine Selected”.

When the Emsisoft scan has finished, you will be presented with a screen reporting which malicious files were detected on your computer. To remove the Update2020@airmail.cc ransomware, click on the “Quarantine Selected“.

When the malware removal process is complete, Emsisoft Emergency Kit may need to restart your computer. Click on the “Restart” button to restart your computer.
When the process is complete, you can close Emsisoft and continue with the rest of the instructions.

STEP 5: Restore the files encrypted by the Update2020@airmail.cc ransomware

Unfortunately, in most cases, it’s not possible to recover the files encrypted by the Update2020@airmail.cc ransomware because the private key which is needed to unlock the encrypted files is only available through the attackers. However, below we’ve listed three options you can use to try and recover your files.

Make sure you remove the malware from your computer first, otherwise, it will repeatedly lock your system or encrypt files. If you suspect that your computer is still infected with malware, you can run a free scan with ESET Online Scanner.

Option 1: Use Emsisoft Decryptor for STOP Djvu to restore the files

If your files were encrypted with an offline key there is a chance you can recover them by using Emsisoft Decryptor for STOP Djvu decryption tool. Follow the below guide to recover your files using the Emsisoft Decryptor for STOP Djvu.

Download Emsisoft Decryptor for STOP Djvu

You can download Emsisoft Decryptor for STOP Djvu by clicking the link below.

EMSISOFT DECRYPTOR FOR STOP DJVU DOWNLOAD LINK
(The above link will open a new web page from where you can download Emsisoft Decryptor for STOP Djvu)
Run Emsisoft Decryptor for STOP Djvu

When Emsisoft Decryptor for STOP Djvu has finished downloading, double-click on “decrypt_STOPDjvu.exe” to run this program on your computer. In most cases, downloaded files are saved to the Downloads folder.

You may be presented with a User Account Control pop-up asking if you want to allow Emsisoft to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts

When the Emsisoft Decryptor for STOP Djvu starts, you will need to agree with the Terms and accept a disclaimer.
Click on “Decrypt”.

Click the “Decrypt” button to start the decryption process. The screen will switch to a status view, informing you about the current process and decryption status of your files.
The decryptor will inform you once the decryption process is finished. If you require the report for your records, you can save it by clicking the “Save log” button. If your system was compromised through the Windows Remote Desktop feature, we also recommend changing all passwords of all users that are allowed to login remotely and checking the local user accounts for additional accounts the attacker might have added.

If the “Emsisoft Decryptor for STOP Djvu” can’t decrypt your documents and you do not plan on paying the ransom, it is advised that you make an image of the encrypted drives so that you can decrypt them in the future.

Option 2: Search for a Update2020@airmail.cc ransomware decryption tool

The cybersecurity community is constantly working to create ransomware decryption tools, so you can try to search these sites for updates:

Option 3: Use EaseUS Data Recovery Wizard Free to recover the encrypted files

EaseUS Data Recovery Wizard Free can restore files and repair corrupted files with simple clicks. Its powerful scanning algorithms can identify and retrieve huge file type library, including all of the popular video files, audio files, photos, and document formats.
While the free version only allows you to recover 2 GB of data, this can be helpful to see if the recovery is possible and restore back the most important files from your computer.

Download EaseUS Data Recovery Wizard Free.

You can download EaseUS Data Recovery Wizard Free by clicking the link below.

EASEUS DATA RECOVERY WIZARD FREE DOWNLOAD LINK
(The above link will open a new page from where you can download EaseUS Data Recovery Wizard)
Double-click on the EaseUS Data Recovery Wizard Free setup file.

When EaseUS Data Recovery Wizard Free has finished downloading, double-click on the setup file to install EaseUS Data Recovery Wizard on your computer. In most cases, downloaded files are saved to the Downloads folder.

You may be presented with a User Account Control pop-up asking if you want to allow EaseUS to make changes to your device. If this happens, you should click “Yes” to continue with the EaseUS Data Recovery Wizard Free installation.
Follow the on-screen prompts to install EaseUS Data Recovery Wizard.

When the EaseUS Data Recovery Wizard installation begins, click on the “Install Now” as seen in the image below.

When your EaseUS Data Recovery Wizard installation completes, click the “Start Now” button to start the program.
Select a location to start recovering the encrypted files.

Choose the drive or folder where you are the encrypted files that you want to recover and click “Scan“.
Wait for the EaseUS Data Recovery Wizard scan to complete.

EaseUS Data Recovery Wizard will now scan your computer files that can be restored. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Find the files you want to recover.

When the EaseUS Data Recovery Wizard scan is finished scanning it will show a screen that displays the files that can be recovered. This tool can recover a lot of data, use the “Filter” button to quickly filter specific file types and find the files that you want to recover.

Click the “Preview” button or double-click on a file for a full preview.
Select your files and click “Recover”.

Finally, select the the files you want to recover and click “Recover“.

Choose a safe location to save all the files.

The free version only allow you to recover 2 GB of data, however, this will allow you to recover the most important files and see if EaseUS Data Recovery Wizard can correctly recover them.

Your computer should now be free of the Update2020@airmail.cc ransomware infection. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Run a computer scan with ESET Online Scanner
Ask for help in our Windows Malware Removal Help & Support forum.

Here are 10 basic security tips to help you avoid malware and protect your device:

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.