A new wave of phishing scams is making the rounds, and it’s disguised as something familiar and seemingly trustworthy: a DHL shipping notification. These fake emails claim to provide important shipping documents and delivery updates, but they’re nothing more than elaborate traps set by cybercriminals. If you’ve received a suspicious email about a DHL delivery, you’re not alone—and you need to know what’s really going on.
Scam Overview
The DHL Shipment Notification Shipping Documents email scam is a phishing attempt that impersonates DHL Express to deceive recipients into compromising their personal information. The scam message is styled to look like a legitimate email from DHL, complete with fake waybill numbers, scheduled delivery dates, and references to shipping documents.
The email typically comes from an address like “sales@smartbuy.co.ke,” although the domain may vary. It includes subject lines such as “DHL Shipment Notification: Shipping Documents / AWB 2005***35” to create urgency and prompt the recipient to open the message.
The content of the email is designed to look official. It informs the user that a shipment with a specific waybill number has arrived at a service center and requires further action. There is usually a line indicating that the user must download the attached document or follow a link to confirm receipt or retrieve the shipment details.
The catch? There is no shipment. The attachment or link leads to either malware or a phishing website. Once a user interacts with these elements, they may unknowingly compromise sensitive data including:
- Email login credentials
- Personal identifying information (PII)
- Credit card numbers and banking details
To increase legitimacy, the email includes tables and formatting similar to DHL’s official communications. In some cases, it even contains spoofed logos and customer service signatures to strengthen the illusion.
One particularly deceptive variant of this scam uses a fake PDF document that prompts users to enter their Gmail credentials under the guise of viewing an “encrypted file.” The phishing site is designed to mimic a Google login page, further lowering the user’s defenses.
These fraudulent campaigns often target individuals and businesses alike, taking advantage of global reliance on shipping and e-commerce. Since DHL is a well-known name in logistics, scammers exploit its reputation to catch victims off guard.
Common Characteristics of the Scam:
- Spoofed sender address: Appears as a DHL support email but originates from unrelated domains.
- Urgent language: Claims about missed deliveries, urgent shipments, or required acknowledgments.
- Fake tracking numbers: Randomly generated to mimic real DHL waybill numbers.
- Phishing links or attachments: Leads to login pages that steal credentials or downloads that install malware.
- Imitation of branding: Includes DHL logos, customer service lines, and layout to appear credible.
Real-World Impact
These emails have real consequences. Once cybercriminals have access to your email account, they can:
- Reset passwords for other accounts
- Commit identity theft
- Access sensitive business information
- Conduct further phishing attacks on your contacts
If payment information is entered into a spoofed DHL page for a supposed re-delivery fee, the consequences worsen. Not only is your financial data stolen, but it may also be sold on the dark web or used in fraudulent transactions.
The scale of this scam is increasing as cybercriminals adapt their tactics and become more sophisticated. Awareness is key to prevention.
How the Scam Works
Understanding how this scam operates is crucial to spotting it in the future. Here’s a detailed step-by-step breakdown of how victims are tricked:
Step 1: Initial Contact
The victim receives an email that appears to be from DHL. The subject line references shipping documents or tracking numbers, and the body of the email claims a package has arrived at a service center.
A typical “DHL Shipment Notification Shipping Documents” scam email reads as follows:
Subject: DHL Shipment Notification : Shipping Documents / AWB 2005 *** 35
DHL Customer Support
Dear customer
Your shipment with Waybill NO: 2005 *** 961 arrived at our post service center on [date].
The mail address given on the document as recipient is ” xxxxxxx” that is why we are reaching out to you.
ATTACHED Herewith is the shipment details & documents. Kindly Download / Review and acknolwdge receipt .NUMBER EMAIL ID WAYBILL NUMBER SCHEDULED DELIVERY CONTACT
1 xxxxxxx2005 *** 961CLICK TO DOWNLOAD ATTACHMENT
Kind Regards,
DHL Express International Team
Step 2: Use of Urgency
The message includes a specific date and emphasizes the need for immediate action. For instance, it may state that delivery is scheduled for today and that the user must download attached documents to avoid delay.
Step 3: Fake Details and Formatting
The email includes:
- A bogus waybill number like “2005***961”
- A table with columns for email ID, waybill, and delivery date
- Signature lines mimicking DHL’s international team
This builds a false sense of trust and familiarity.
Step 4: Attachment or Link
The email either contains a clickable link or a button labeled “CLICK TO DOWNLOAD ATTACHMENT.” Clicking it may:
- Download a malicious file to the user’s computer
- Redirect the user to a phishing site asking for login credentials
Step 5: Credential Harvesting
One variant redirects to a page resembling a Google login portal. It claims the recipient must enter their Gmail password to unlock an encrypted PDF. In reality, it collects and sends this data directly to the scammers.
Another version may ask for payment information under the guise of processing a delivery fee, often requesting full credit card details, including CVV.
Step 6: Data Exploitation
Once scammers obtain your credentials, they can:
- Access and take over your email account
- Use it to reset passwords for other platforms
- Access private or sensitive documents
- Launch further scams using your email address as a trusted source
Step 7: Further Infiltration
With financial data, they can:
- Make unauthorized purchases
- Commit identity fraud
- Open fraudulent accounts in your name
Some advanced operations also install spyware or keyloggers, compromising your device and network.
What to Do If You Have Fallen Victim to This Scam
If you suspect you’ve been scammed or already entered your information, act immediately. Here’s what you should do:
1. Disconnect and Isolate the Device
If you clicked a malicious link or downloaded a file, disconnect your device from the internet to prevent further communication with any installed malware.
2. Change Your Passwords Immediately
Focus first on the compromised email account, then update passwords for all other linked accounts, especially:
- Banking and financial apps
- Social media platforms
- Online shopping sites
3. Enable Two-Factor Authentication (2FA)
Activate 2FA wherever possible to add an extra layer of security.
4. Run a Full Security Scan
Use reputable antivirus or anti-malware software to perform a full system scan. Remove any identified threats.
5. Notify Your Bank or Credit Card Provider
If you entered payment details, contact your bank immediately. Request to block the card and monitor for unauthorized transactions.
6. Report the Incident
- Forward the phishing email to your country’s cybercrime unit or national anti-fraud agency
- In the U.S., report to reportphishing@apwg.org
- Use DHL’s actual reporting page to inform them of the impersonation
7. Inform Your Contacts
If your email account was compromised, notify your contacts. Warn them not to click any suspicious links sent from your address.
8. Monitor Your Accounts and Credit Reports
Keep a close eye on all financial activity. Consider placing a fraud alert or credit freeze through major credit bureaus.
9. Consider Professional Help
If the scam significantly impacted your device or accounts, consult a cybersecurity professional to audit your systems.
Is Your Device Infected? Run a Free Malware Scan
Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. A quick way to check is to scan your device with Malwarebytes Free, one of the most trusted malware removal tools available. If you only visited a scam page and didn’t download or install anything, this scan is optional.
The free version detects and removes the most common threats, including:
- Adware — the cause of those annoying pop-ups
- Browser hijackers — unwanted redirects and changed homepages
- Trojans and spyware — hidden programs stealing your data
- Potentially unwanted programs (PUPs) — software you never asked for
👉 Select your device below — Windows, Mac, or Android — then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.
Run a Malware Scan with Malwarebytes for Windows
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Malwarebytes Free for WindowsScans and removes malware at no cost-
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
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Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
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Malwarebytes will now install on your device. This usually takes under a minute.
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When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
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On the final screen, click Open Malwarebytes to launch the program.
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Optional: Check for rootkits with a Custom Scan
You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.
If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:
- On the Scanner tile, click the three-dot menu and select Advanced Scan.
- Choose Custom Scan. In its options, check Scan for rootkits.
- Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
- When it finishes, review and quarantine the results as described in the steps below.
Rootkit scanning isn’t available on Windows devices with ARM processors.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
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Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
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Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.
When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
Run a Malware Scan with Malwarebytes for Mac
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.
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Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes PremiumMalwarebytes Free for MacScans and removes malware at no cost -
Open the Malwarebytes setup file
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
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Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.
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Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
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Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
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Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
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Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
If the problems you noticed continue after the scan, see the options below.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Run a Malware Scan with Malwarebytes for Android
Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.
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Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for AndroidMalwarebytes for AndroidScans your phone and removes malware at no cost -
Install Malwarebytes for Android on your phone.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.
Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.
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Run a scan with Malwarebytes for Android
On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Remove the detected apps.
When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.
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Restart your phone.
When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.
If the problems you noticed continue after the scan, see the options below.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Ask for help in our Mobile Malware Removal Help & Support forum.
- Only as a last resort, reset your phone to factory settings. Read the warning below first.
- Back up your photos, videos, files, and messages, for example to your Google account or a computer.
- Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
- On a Samsung phone, also make sure you know your Samsung account password.
- If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
Stay Protected: Block Ads and Malicious Sites
No scan can prove a device is completely clean, so it helps to block threats before they reach you. Most infections start with a malicious ad or a fake download button — so blocking them at the source is your best defense.
We recommend AdGuard, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.
👉 Download AdGuard and browse safely
Frequently Asked Questions (FAQ)
What is the DHL Shipment Notification Shipping Documents email scam?
This is a phishing scam where cybercriminals impersonate DHL by sending fake emails that claim to contain shipping documents or delivery updates. These emails often contain malicious links or attachments designed to steal personal, financial, or login information.
How can I identify if the email is a scam?
Look for red flags such as:
- Suspicious sender email addresses (e.g., unrelated domains)
- Urgent language pressuring you to act quickly
- Fake tracking numbers and waybill references
- Unexpected attachments or download links
- Requests for login credentials or payment details
Is DHL sending these emails?
No. DHL is not associated with these scam messages. Scammers are misusing DHL’s name and branding to appear credible.
What happens if I click the link or download the attachment?
Clicking the link may direct you to a fake login page designed to steal your email and password. Downloading the attachment may install malware on your device, which can be used to steal data, track keystrokes, or access files.
What if I entered my email and password?
Immediately change your email password and enable two-factor authentication. Then check your account activity for unauthorized access and update passwords for other linked accounts.
What if I entered my credit card information?
Contact your bank or credit card company right away to report the incident. Request a card block or replacement, and monitor your account for fraudulent charges.
Is there a way to verify if a DHL shipment is real?
Yes. Go directly to DHL’s official website and use their tracking tool with the waybill number. Do not click links in the suspicious email.
Can I report the scam?
Yes. Forward the email to:
- DHL’s phishing report address (phishing-dpdhl@dhl.com)
- reportphishing@apwg.org
- Your country’s cybercrime unit or fraud reporting agency
Should I inform others if I’ve been compromised?
Yes. If your email was accessed, notify your contacts so they can avoid potential phishing emails sent from your account.
How can I protect myself from similar scams in the future?
- Always verify sender addresses and links before clicking
- Never enter login or financial info via email links
- Use strong, unique passwords and enable two-factor authentication
- Keep antivirus software up to date
- Educate yourself and others about common phishing tactics
The Bottom Line
The DHL Shipment Notification Shipping Documents email scam is a dangerous phishing scheme targeting individuals and businesses worldwide. Disguised as legitimate shipping updates, these emails trick victims into handing over sensitive data or downloading harmful files.
Understanding how this scam works—and what steps to take if targeted—is essential in today’s connected world. Don’t let familiarity with a brand like DHL lull you into a false sense of security. Always verify suspicious messages, and when in doubt, contact the company directly through official channels.
Awareness, vigilance, and swift action are your best defenses.
Stay alert, stay informed, and stay secure.
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