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Beware! “Email Deactivation In Progress” is a Phishing Scam

By Stelian7 min read

Email scams are on the rise. One such prevalent scam is the “Email Deactivation In Progress” phishing email. This misleading message claims your email account will soon be deleted.

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Upon clicking the “Cancel Deactivation” button, you get redirected to a fake login page. By entering your credentials, cybercriminals can steal your online identity. This may lead to serious privacy violations, identity theft, and financial fraud.

This comprehensive guide will explain everything about the “Email Deactivation In Progress” scam email.

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Overview of the Email Deactivation In Progress Scam

The “Email Deactivation In Progress” phishing email has a subject line stating your account deactivation is underway. The message body informs that a request to delete your email was received on a specific date.

It urges you to click “Cancel Deactivation” if this deletion request was made by mistake. Otherwise, the email claims all your data will be permanently erased.

In reality, no such deactivation demand was made. The entire email is a scam designed to steal your login credentials.

This phishing attack aims to:

  • Trick recipients into clicking the “Cancel Deactivation” button
  • Redirect users to a fake login page mimicking a real email service
  • Capture entered email addresses and passwords
  • Gain access to victim’s email accounts and personal data

With your login details, scammers can:

  • Read through your private emails and attachments
  • Access connected accounts registered with that email
  • Reach out to your contacts promoting more scams
  • Share malicious links and files from your hijacked account
  • Make unauthorized transactions from compromised financial accounts

This scam email is not associated with any legitimate online service. No credible company would deactivate accounts without prior notification.

The threatening claims of permanent data loss are false. Your email will remain intact unless you hand over access to scammers.

Stay vigilant and avoid trusting emails with questionable requests. Especially those demanding immediate action to avoid account deletion.

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How the “Email Deactivation In Progress” Scam Works

The “Email Deactivation In Progress” scam is designed to steal personal information. Here is how this phishing attack operates:

1. Victims Receive the Deceptive Email

The scam message reaches recipients directly in their inbox. Since it appears to come from a trusted sender, most users wouldn’t suspect anything malicious.

The email uses social engineering techniques to create a sense of urgency. The supposed account deactivation timeline pressures victims to act quickly.

To appear credible, scammers include:

  • Realistic subject lines like “Deactivation Request Received”
  • Name of the recipient’s email service in the message body
  • Dates suggesting the deletion process is underway
  • Threats of permanent data loss if ignored
  • Logos of legitimate companies like Gmail, Yahoo, etc.
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These tricks manipulate users into trusting the false claims.

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2. Users Click the “Cancel Deactivation” Link

Worried their account will get deleted, most victims click the cancellation link. After all, the email insists this is their last chance to stop the deactivation process.

In reality, the bright “Cancel Deactivation” button is a hyperlink to a phishing site. But recipients believe they are accessing their real email account settings page.

3. The Link Redirects to a Fake Login Page

Clicking the call-to-action redirects users away from their inbox. Instead, it sends them to a website mocking their email provider’s login page.

Although the portal looks authentic, it is a scam site controlled by hackers. Everything from company logos to web layout is copied to dupe victims.

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At this stage, users will likely login without hesitation. After all, the email urged accessing the account before permanent deletion.

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4. Victims Enter Login Credentials on the Phishing Site

The fake login page prompts entering a username and password to “cancel deactivation”. Tricking users that this is a legitimate request, most comply.

Little do they know the credentials are sent directly to cybercriminals. The website is specifically designed to steal login details.

5. Hackers Gain Access to the Accounts

With username and password in hand, scammers gain full access to victim’s email accounts. They can:

  • Read emails and download attachments
  • Access connected accounts like social media using the same login info
  • Reach out to contacts promoting more scams
  • Reset passwords on other sites via password reset emails
  • Make unauthorized online transactions and purchases

This leads to identity theft, privacy invasion, and huge financial losses.

6. Accounts Get Locked Out By Scammers

To prevent victims from regaining access, scammers quickly update passwords. This locks out rightful account owners.

Before victims can realize the breach, hackers plunder all connected accounts and data. Restoring access and undoing the damage becomes extremely difficult.

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What To Do If You Fall Victim to This Scam Email

If you entered your credentials on the fake login page, take immediate countermeasures:

Step 1: Secure Your Accounts

  • Change passwords for the compromised email and any associated accounts. Use strong, unique passwords for each.
  • Enable two-factor authentication where possible. This adds an extra login step to thwart hackers.
  • Remove saved payment options from online accounts. Otherwise, scammers can make fraudulent purchases.

Step 2: Scan Devices for Malware

  • Run antivirus scans on all devices used to access the phishing link.
  • Check for any unauthorized software or browser extensions installed without consent. These could be spying malware.
  • If compromised, factory reset devices to wipe out infections completely.
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Step 3: Contact Service Providers

  • Notify your email provider like Gmail, Yahoo, etc. Report unauthorized access so they can secure your account.
  • Similarly, inform financial institutions if any related accounts were misused for fraud. Freeze cards, dispute charges, and request replacements.
  • Change login credentials on websites where your email was used to register. Ask them to add extra account security.
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Step 4: Monitor Accounts Closely

Keep a close watch on all compromised accounts for suspicious activity:

  • Review account statements and transactions regularly for any unauthorized charges.
  • Check emails and social media messages for malicious content sent from your account.
  • Enable login alerts so providers inform you of any suspicious access attempts.
  • Set up fraud alerts with credit bureaus to catch identity theft early.
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Step 5: Warn Contacts Who Received Suspicious Messages

Tell people in your contact list to ignore suspicious emails or messages sent from your account recently. Warn them of potential scams, malware links, or other threats.

Step 6: Report the Attack to Authorities

  • Report phishing sites to the hosting provider and domain registrar. This can get fraudulent sites taken down quickly.
  • Submit details of the scam to the FTC at ReportFraud.ftc.gov. Add email headers, phishing links, and any other relevant evidence.
  • If finances were compromised, file internet crime complaints with the FBI and local law enforcement. Provide documentation to aid investigation.
  • Ask contacts who received suspicious messages to also report the phishing scam. The more reports, the faster authorities will act against it.
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Is Your Device Infected? Run a Free Malware Scan

Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. A quick way to check is to scan your device with Malwarebytes Free, one of the most trusted malware removal tools available. If you only visited a scam page and didn’t download or install anything, this scan is optional.

The free version detects and removes the most common threats, including:

  • Adware — the cause of those annoying pop-ups
  • Browser hijackers — unwanted redirects and changed homepages
  • Trojans and spyware — hidden programs stealing your data
  • Potentially unwanted programs (PUPs) — software you never asked for

👉 Select your device below — Windows, Mac, or Android — then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.

Run a Malware Scan with Malwarebytes for Windows

Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.

  1. Download Malwarebytes

    Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.

    Malwarebytes Free for WindowsScans and removes malware at no cost
    Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
  2. Install Malwarebytes

    When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.

    Windows File Explorer Downloads folder with the Malwarebytes setup file highlighted
  3. Follow the On-Screen Prompts to Install Malwarebytes

    The setup wizard will walk you through a few quick screens:

    • Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.

      Malwarebytes Setup asking you to choose a protection type, with Personal selected
    • Malwarebytes will now install on your device. This usually takes under a minute.

      Malwarebytes Setup installing the program, with the progress at 92 percent
    • When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.

      Welcome to Malwarebytes screen with the Get started button highlighted
    • On the final screen, click Open Malwarebytes to launch the program.

      Malwarebytes Setup success screen with the Open Malwarebytes button highlighted
  4. Optional: Check for rootkits with a Custom Scan

    You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.

    If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:

    1. On the Scanner tile, click the three-dot menu and select Advanced Scan.
    2. Choose Custom Scan. In its options, check Scan for rootkits.
    3. Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
    4. When it finishes, review and quarantine the results as described in the steps below.

    Rootkit scanning isn’t available on Windows devices with ARM processors.

  5. Start the Scan

    Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.

    Malwarebytes dashboard with the Scan button on the Scanner tile highlighted
  6. Wait for the Scan to Finish

    The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.

    Malwarebytes Threat Scan in progress, listing the scan stages and the number of items scanned
  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.

    Malwarebytes Threat Scan results listing detected potentially unwanted programs, with the Quarantine button highlighted

    Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.

    Malwarebytes moving the selected detections to quarantine
  8. Restart Your Computer

    Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.

    Malwarebytes message asking to restart the computer to finish the removal, with the Yes button highlighted

When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your PC protectedStop the next infection before it starts
If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.See Malwarebytes Premium

If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Run a Malware Scan with Malwarebytes for Mac

Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.

  1. Download Malwarebytes for Mac

    Click the button below to download the latest version of Malwarebytes for Mac.

    Malwarebytes Free for MacScans and removes malware at no cost
    Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes Premium
  2. Open the Malwarebytes setup file

    When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.

    Double-click on setup file to install Malwarebytes

  3. Follow the On-Screen Prompts to Install Malwarebytes

    The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac

    Click Install to install Malwarebytes on Mac

    When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.

    Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.

  4. Select “Personal Computer” or “Work Computer”

    Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
    Select Personal Computer or Work Computer mac

  5. Start the Scan

    Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
    Click on Scan button to start a system scan Mac

  6. Wait for the Scan to Finish

    Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
    Wait for Malwarebytes for Mac to scan for malware

  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
    Review the malicious programs and click on Quarantine to remove malware

  8. Restart Your Mac

    Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
    Malwarebytes For Mac requesting to restart computer

If the problems you noticed continue after the scan, see the options below.

Keep your Mac protectedStop the next infection before it starts
If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.See Malwarebytes Premium

If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Run a Malware Scan with Malwarebytes for Android

Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    Malwarebytes for AndroidScans your phone and removes malware at no cost
    Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for Android
  2. Install Malwarebytes for Android on your phone.

    In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.

    Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.

  4. Run a scan with Malwarebytes for Android

    On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning Android for Vmalware

  6. Remove the detected apps.

    When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.

  7. Restart your phone.

    When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.


If the problems you noticed continue after the scan, see the options below.

Keep your phone protectedStop the next infection before it starts
Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.See Malwarebytes for Android

If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

A factory reset erases everything on your phone. Your apps, photos, files, and settings are deleted, so use it only if the problem continues after the steps above and after you’ve asked for help. Before you reset:
  • Back up your photos, videos, files, and messages, for example to your Google account or a computer.
  • Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
  • On a Samsung phone, also make sure you know your Samsung account password.
  • If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
On a Google Pixel, go to Settings > System > Reset options > Erase all data (factory reset). On a Samsung Galaxy phone, go to Settings > General management > Reset > Factory data reset. Menu names differ on other phones, so check your manufacturer’s support site.

Stay Protected: Block Ads and Malicious Sites

No scan can prove a device is completely clean, so it helps to block threats before they reach you. Most infections start with a malicious ad or a fake download button — so blocking them at the source is your best defense.

We recommend AdGuard, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.

👉 Download AdGuard and browse safely

Frequently Asked Questions

1. I got an email saying my account will be deleted. Is it real?

No, it is likely a scam. Legitimate email services will not deactivate accounts without sending prior warnings. Always confirm directly with the provider before taking any action.

2. What is the “Email Deactivation In Progress” scam?

This phishing email claims your email account is scheduled for deletion. It provides a fake timeline and urges clicking a link to cancel the process. The link leads to a phishing site stealing your login credentials.

3. Why is this email a scam?

The threatening claims of impending account deletion are false. The email is not sent by any real service provider. It is a deceptive tactic to steal your personal information.

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4. What happens if I enter my password on their site?

The fake login page will capture your credentials and hand them over to hackers. This allows cybercriminals to access and misuse your email account and connected platforms.

5. How can I prevent my account from being deactivated?

Simply ignore the phishing email. Your account will remain active. Do not click links or provide any info. Confirm directly with your email provider if unsure.

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6. What should I do if I already entered my password?

Immediately change your password and enable 2FA across accounts. Check for unauthorized access, scan devices for malware, and monitor accounts closely for any suspicious activity.

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7. Can I get my account back if hackers gained access?

Yes, contact your email provider immediately. Report unauthorized access so they can help secure and restore your account. Also reset passwords everywhere else the email was used.

8. How can I spot similar phishing scams in the future?

Check for poor grammar, threatening language, suspicious links, and misleading headers. Confirm directly with providers if unsure. Never rush into providing personal info based on such emails.

9. Where can I report this scam or phishing attack?

Report phishing emails to your email provider, registrar, and hosting companies involved. Also file complaints with the FTC and FBI to aid investigation.

The Bottom Line

The “Email Deactivation In Progress” phishing scam can seriously compromise your online security and privacy. Avoid blindly trusting such warning emails demanding immediate account access.

Legitimate services will never deactivate accounts without prior intimation. If faced with sudden deletion threats, confirm directly with the provider via phone or their official site.

Exercise caution when clicking links and entering credentials. Use updated antivirus tools and be watchful of potential scams. With vigilance and prompt action, you can minimize risks from phishing attacks like this.

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Pause before the next suspicious message.

A convincing message can lead to a fake login page. These tools add checks and browsing protection alongside your own verification.

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Features vary by device and plan. These tools add protection; they do not guarantee that a website or offer is trustworthy.

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Written by

Stelian

Stelian is a malware and virus removal expert with more than 15 years of experience. Stelian leads malware analysis and removal at MalwareTips, writes the step-by-step removal guides and helps readers recognize and avoid online scams.

61,136 articlesWriting since 2011
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