Remove Live Security Platinum (Uninstall Guide)

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Written by: Stelian

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Live Security Platinum is a malicious program also known as rogue security software, which will display fake security alerts in an attempt to scare you into buying this fake security product.
In addition, Live Security Platinum has also hijacked your PC,blocking your from running files,so now when your trying to open and executable file (file ending with .exe), this program will instead display this fake alerts:
Warning!
Application cannot be executed. The file rdpclip.exe is infected. Please active your antivirus software.

Security Monitor: WARNING!
Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. Your private information and PC safety is at risk.
To get rid of unwanted spyware and keep your computer safe you need to update your current security software.
Click Yes to download official intrusion detection system (IDS software).

Live Security Platinum Warning Spyware.IEMonster activity detected. This is spyware that attempts to steal passwords from Internet Explorer, Mozilla FireFox, Outlook and other programs. Click here to remove it immediately with Live Security Platinum

Live Security Platinum Firewall Alert Live Security Platinum Firewall has blocked a program from accessing the Internet. Internet Explorer Internet Browser is infected with SVCHOST.Stealth.Key-logger. This worm is trying to send your credit card details using Internet Explorer Internet Browser to connect to remove host

Live Security Platinum will also cause malicious browser redirects and system slowdowns so it needs to be removed from your computer as soon as possible.
This is are a few images of Live Security Platinum:

[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

  1. Please download the latest official version of RogueKiller.
    ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    RogueKiller scanning after Live Security Platinum virus virus
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    Remove Live Security Platinum virus infection with RogueKiller
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    Remove residual damage from Live Security Platinum virus virus

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

538 thoughts on “Remove Live Security Platinum (Uninstall Guide)”

  1. Thank you for taking the time to post this! It worked out great and I really appreciate your instructions. Go FC Barcelona

  2. How long should it take for RKILL to scan and create a log? I have been waiting about 10 minutes, every once in a while I see an hourglass by the pointer.
    Should I try another RKILL?

    • Hello Michelle,
      Yes, try another RKILL version… If it doesn’t kill the process in 10 minutes then it’s most likely stuck.

      If it still doesn’t work,please try the below steps:
      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes as seen on the guide.

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      • I ended up going back to safe mode and using HitManPro. It found A LOT of items and removed them. I then used malwarebytes Anti-malware and it found 21 more. Went back to HitMan, it found more and then back to malwarebytes, it didn’t find any, went back to Hitman, it didn’t find any….I can now use my computer!! Thanks so much!! there are free advice places that have a section where you can donate to help out you wonderful people. Do you have one???

  3. Stelian,
    I tried to use your advice to remove the platinum malware virus but I cannot even access the I tenet on my computer anymore so I can go all the way to step 6 where it tries to access the Internet and I can’t go any further to finish the process, please help, my IT department can’t figure it out either!!??
    Any help would be appreciated??!!

    Heather

    • This is an activation code for Live Security Platinum: AA39754E-715219CE , this will NOT remove this rogue software,however it should stop those annoying alerts until you will use the removal tools.Does your internet connection work now?
      Also you can download Malwarebytes and perform a scan now?

  4. Hi :) i have this virus and every time i try to install RKill or one of its renamed counterparts i get an error field stating that the installation failed because ‘it was already being used in another process’..could it be because i think this computer is infected with live security platinum as well as security shield? (at the same time!)…please help!!

    • Hello,
      Hello,
      Lets try do this another way.Please follow the below steps:

      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes as seen on the guide.

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      • Ok. I got HitmanPro to run, but at the end of the scan, there was no ‘activate free license’ option. …is that normal?

      • If this is your personal computer then it’s not normal….HitmanPro is free to use for scanning and removal for home users…..
        This is an activation code for Live Security Platinum: AA39754E-715219CE , this will NOT remove this rogue software,however it should stop those annoying alerts.
        Now,can you please run the HitmanPro Force Breach Mode again just stop the malicious process.
        Next, please start a scan with Malwarebyte Anti-Malware as seen on the guide and remove any detected infections.
        Next,run a ESET Online scan (you have the instructions in my previous reply) to remove any other malicious files.
        Then please re-scan with HitmanPro and if it will find any malicious files then write the path and then we will manually remove them.

      • well this is a work computer…could that be the problem? is there a way to remove the malware without using hitman pro or using a different program? i have eset antivirus and eset sysinspector on this computer already…will either of those do the job?

      • Yes,ESET and Malwarebytes should remove this infection without any problems…Just to the scans and then report back.

      • Good…now i have a new problem. I went to download malwarebytes and it hit download now on the free version. it took me to a site called majorgeeks.com and tried to have me do a scan….I went back to the link you provided got to the malwarebytes page, hit the left ctrl key and hit download now. the majorgeeks site opened in a new tab. am i supposed to go through majorgeeks? or is this just the virus redirecting me?

      • 11 minutes into the scan and no objects detected!!! hopefully it stays that way :) thanks for all your help…ill let you know how it turns out…you are AMAZING!!! and your help is priceless :) THANK YOU!!!!

      • ok. so malwarebytes doesnt come up with anything but everytime i run an eset scan this is what pops up and i manually delete it every time:

        Operating memory » \GLOBAL??\2b090f37\WINDOWS\$NtUninstallKB9278$\722014007\Desktop.ini a variant of Win32/Sirefef.EZ trojan

        how to get rid of this for good? live security platinum isnt listed in the programs in the control panel so can i assume it isnt on the computer anymore?

      • Yes,it should be gone.How is your computer behaving?Are you seeing any other alerts from Live Security Platinum?
        Also download, save and run the ESET ‘Win32/Sirefef’ stand-alone malware removal tool and follow the prompts as directed to check for any sirefef ifnection.
        ESET Sirefef Remover Download Link

      • ok. just finished an eset scan.

        Scan Log
        Version of virus signature database: 7309 (20120718)
        Date: 7/18/2012 Time: 9:04:08 AM
        Scanned disks, folders and files: Operating memory;C:\Boot sector;C:\
        Operating memory » C:\Program Files\UltraVNC\WinVNC.exe » ZIP » – archive damaged
        googledesktopsetup.exe » PECompact v2.xx – is OK
        C:\WINDOWS\Temp\avg-4d0cf54e-7a81-4f59-8160-c52061d3f159.tmp » INNO » – archive damaged
        Number of scanned objects: 584806
        Number of threats found: 0
        Time of completion: 10:17:52 AM Total scanning time: 4424 sec (01:13:44)

        Notes:
        [4] Object cannot be opened. It may be in use by another application or operating system.

        ‘no objects found’!!! THANK YOU!!! you are a lifesaver…i will definitely look you up if i ever run into another virus :) you’re amazing Stelian ;D

      • …btw..my computer is a little slower but there is no redirecting or messages from live security platinum…so unless theres something else i could do to get my internet back to speed im a-ok!!!

  6. Thanks for this!! Actually, I was fixing this on a remote machine and couldn’t start any programs or boot into safe mode (because I was remote). Putting in the activation code allowed me to run the regedit fix and delete the virus all without safe mode, am currently scanning to remove anything else.

  7. It’s really a wonderful easy step by step removal of harmful marlware. I was shocked to see that my computer was affected. After reading your article, I got the confidence to do it myself and followed your 6 steps and everything went fine. Now my computer is without any malware. I really thank you for this wonderful article.

    I love you Mr. Stelian Pilici!

  8. Stelian

    Thank you. Thank you. Thank you. Everything worked perfectly. My computer actually feels like it is running faster now!!

    Sanjay

  9. Hello Stelian:
    I posted earlier thanking you – but now have a question. How do these people
    continue on the web collecting unsuspecting users credit card information and using it without eventually getting caught? You would think that the credit card police would be able to track them down. Do you have any insight into this? – Thanks (more just wanting to vent my frustration – not only about going through the fix – which you made easy – but going through the initial panic when your computer/programs/data won’t run)

  10. You ROCK!!!! All of the virus seems to be gone from my computer – I had this or a similar virus approximately 1 year ago and we wound up cleaning off the hard drive and starting over. Thank you, thank you, thank you.

  11. Stelian, you are a saint! I initially thought this virus had totalled my computer (since nothing would open), but thanks to you and your six easy steps, everything seems to be back to normal. I am running the Kaspersky scan just to be extra-sure, but all seems to be going well. Thanks so much!

    • Kaspersky did catch something the others did not. Here’s the report:

      : Deleted (events: 1)
      7/16/2012 9:20:17 PM Deleted Trojan program Trojan.Win32.Inject.eift C:\Documents and Settings\Lauren\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\55\25877b37-15c52381 High

      • Based on that report, I am now concerned about the Java icon that appeared on my toolbar at some point during the virus attack and keeps saying it needs to be updated. How do I get rid of this?

        Thanks again, Stelian.

      • What browser are you using and why on earth do you need a toolbar?:)
        Please run a ESET scan as seen on my previous reply.

      • Thanks. The printer icon is the only thing I use on the toolbar (if that’s even what you call it). I don’t know how to get rid of the other stuff and have never felt particularly motivated to find out. I am using Firefox. I just started the ESET scan; I imagine it will take a long time, as Kapersky took all night.

      • Hello Lauren,
        You can also run an ESET scan if you have the time:

        Run a scan with ESET Online Scanner

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push Finish

      • I ran the ESET scan, and it deleted eight threats, all connected with Netscape Navigator (which is installed on my computer, though I haven’t used it in a long time). Still don’t know how to get rid of this Java thing on my toolbar. Thanks, again, for all your help.

      • Thanks, but the Java thing is not on the Firefox toolbar; it’s on the Windows toolbar (though perhaps it’s not called a toolbar). Maybe it’s perfectly innocuous and I’m being unnecessarily suspicious. I did take your advice and reset Firefox to its default settings, though. Certainly can’t hurt.

  12. Thanks so much! The instructions were amazing for someone who is not at all computer savvy. I was able to delete the malware myself and am very grateful.

    Lavinia

  13. I am trying to remove the virus for the 2nd time– thought I had it last night ( followed instructions) only to find it was in place when I started the computer this morning.
    I don’t remember getting a “re-start” message after the latest scan with malwarebytes.. but apparrently 7 files were removed
    Now the computer seems to be hung up at removing a trojan — while on the 2nd sweep, with Hitman

    also for your info.. there was no Proxy checked on the LAN settings
    any suggestions?

    • Hello,
      Lets try do this another way.Please follow the below steps:

      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes as seen on the guide.

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

  15. Dear Stelian
    Thanks this virus/trojan got into my computer too. Could still use the internet but antivirus and makware remover wouldnt work, and couldnt remove the pirate program either
    The people doing these things are malicious arent they?
    Managed without too much effort by following yr instructions…..
    You laid it out very simply, you should also do something paid….. for sale, great style, that you have.
    However my 75 yo Mum would be challenged, probably to follow this if she had to, probably why my brother set her up with linux LOL
    Thanks again very very very much !

  16. Hello,

    I went through all the steps as instructed. Is there any way for me to check if all malware is gone? Also i had some files on my computer that i sent via e-mail after it was infected (didn’t want to lose them) is there any chance they are infected? As you can see i’m not very knowledgable about this stuff :). Any help is appreciated.

    Steven

    • Hello Steven,
      If you want to perform another check,then I recommend that you do a scan with the following tools:

      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, click the reports button (‘Paper icon’, next to the ‘cog’ icon) on the right hand side
      10. Click Detected threats on the left
      11. Now click the Save button, and save it as kaslog.txt to your Desktop
      12. Please copy and paste the contents of kaslog.txt in your next reply.

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Stay safe!

      • Hello,

        I ran both scans and they both found nothing :).

        Thank you very much for your help!

        Steven

  20. Thank you very much for your easy guide in removing the Life Security Platinum virus…was able to do it just by following it step by step. God bless you.

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