Remove Live Security Platinum (Uninstall Guide)

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Written by: Stelian

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Live Security Platinum is a malicious program also known as rogue security software, which will display fake security alerts in an attempt to scare you into buying this fake security product.
In addition, Live Security Platinum has also hijacked your PC,blocking your from running files,so now when your trying to open and executable file (file ending with .exe), this program will instead display this fake alerts:
Warning!
Application cannot be executed. The file rdpclip.exe is infected. Please active your antivirus software.

Security Monitor: WARNING!
Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. Your private information and PC safety is at risk.
To get rid of unwanted spyware and keep your computer safe you need to update your current security software.
Click Yes to download official intrusion detection system (IDS software).

Live Security Platinum Warning Spyware.IEMonster activity detected. This is spyware that attempts to steal passwords from Internet Explorer, Mozilla FireFox, Outlook and other programs. Click here to remove it immediately with Live Security Platinum

Live Security Platinum Firewall Alert Live Security Platinum Firewall has blocked a program from accessing the Internet. Internet Explorer Internet Browser is infected with SVCHOST.Stealth.Key-logger. This worm is trying to send your credit card details using Internet Explorer Internet Browser to connect to remove host

Live Security Platinum will also cause malicious browser redirects and system slowdowns so it needs to be removed from your computer as soon as possible.
This is are a few images of Live Security Platinum:

[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

  1. Please download the latest official version of RogueKiller.
    ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    RogueKiller scanning after Live Security Platinum virus virus
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    Remove Live Security Platinum virus infection with RogueKiller
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    Remove residual damage from Live Security Platinum virus virus

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

538 thoughts on “Remove Live Security Platinum (Uninstall Guide)”

  3. Very helpful and easy to follow. Needed to update malware database prior to scan to complete removal. You should consider adding button for people to make small donation to maintain your solution.

  4. I have went through all the steps and have control over my computer again. However I cannot get my mcafee’s firewall to activate and when I run a mcafee’s scan it is coming up with 2 trojans that it says it cannot delete. I am now running Kaspersky that I saw in one of your replies but figured I would go ahead and post in the meantime in case you knew of a solution to my Mcafee’s issue.

    • Hello,
      Please uninstall McAfee then run a scan with Combofix :

      Can you please run a scan with Combofix:
      Download ComboFix from one of these locations:

      Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      Link 1
      Link 2

      * IMPORTANT !!! Save ComboFix to your Desktop

      • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
        See HERE for help
      • Double click on Combo-Fix & follow the prompts.
      • As part of it’s process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it’s strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
      • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

      **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it’s malware removal procedures.

      Posted Image
      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Posted Image
      Click on Yes, to continue scanning for malware.

      When finished, ComboFix will produce a log.

      Note:
      1. Do not mouseclick combofix’s window while it’s running. That may cause it to stall!
      2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

      After this step has been completed , you can reinstall McAfee.
      Then report back if your issue is fixed or not!

  5. Thank you very much!!!! your step by step guide worked and now my laptop is ok. Thanks thanks thanks!!!!!

    • Thank you for this guide, it was great.

      After I have completed everything I still get a .dll error. It is asking for spler.dll. What can I do to stop this error?

      Thanks,

  6. Hi Stelian,

    I have tried to follow the process. However, right after being in the safe mode, my keyboard was locked and I’m not able to write anything….I’ve checked many things (unplug, plug the cable,…..made sure everything is unchecked in the configuration,….used another keyboard…). Do you have any suggestions on how I can fix this problem to be able to continue and remove the Live Security Platinum.

    Many thanks for your help!

    • Hello Grace,
      Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      2.Next,please perform a scan with HitmanPro as seen on the guide.

  7. Thank you so very much! Your guide saved my computer, and my money. I thought I was going to have to take it in, or kill it. Then I found your website and everything went by in ease. I have full control over my computer (or so I believe) but find the Live Security Platinum “video” I downloaded unaware it wasn’t what was labeled, is still listed in my notifications (though it’s not active). Is this dangerous? If so, how can I remove it? Malwarebytes says there were no malicious malware detected on the second scan which took place after the reboot in normal mode.

    Also, I was wondering if it could spread to any other computers on my network if they were accessing the network at the time of my computers infection and uninstallation process? I was unaware this was so until today.

    Sorry to take up your time, but it is much appreciated. Do you maybe have the answer to my questions?

    I’ll check back often.

    -Sara

    • Hello Sara,
      Did you run a scan with HitmanPro?
      Also please update Malwarebytes and run another scan.
      Next,please follow the below steps:
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, click the reports button (‘Paper icon’, next to the ‘cog’ icon) on the right hand side
      10. Click Detected threats on the left
      11. Now click the Save button, and save it as kaslog.txt to your Desktop
      12. Please copy and paste the contents of kaslog.txt in your next reply.

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

  8. Stelian,
    thanks for this thorough solution for removing LPS malware. Like others, my PC got infected after performing a Java update. Your instructions helped to remove the infection, but more importantly, to understand how it operates. This will help me respond more intelligently the next time my system is infected (and there will undoubtedly be a next time.)

    The last time my system was infected by something very like this, my IT organization made me rebuild my disk from scratch after disinfecting my data files. It cost me a week of lost productivity and the loss of some software because I no longer had license keys for some video editing apps. Your solution saved time and those licenses.

    Thanks again!

  9. Hi,

    Thanks so much for your tips on how to get rid of the trojan. As i’m only 12 it has been a good experience of how to get rid of viruses. Me and my family can finaly do work and I can get back on Skype and Minecraft.

    Thanks again,
    Simeon Elliott

  10. Hey, Stelian.

    Thanks for your guide. I’ve been following the instructions, and I’ve been making great progress.. until the part with HitmanPro. I’m bothered by something:

    I’ve scanned using HitmanPro three times. The first time I scanned and removed, I found about 7 Trojans/Malware, and when I was prompted to restart, my computer blue-screened/crashed. The second time I scanned, I only found two Trojans. I removed, and didn’t blue-screen when I followed the restart prompt. The third time I scanned, I found the same two Trojans.

    Every time I’ve scanned, these two Trojans have been present. One is named services.exe, found in C:\Windows\system32. HitmanPro states it must replace this file with the original version to maintain stability. However, every time I’ve done the removal process, at the end, it says “Delete Failed”, and the Trojan maintains its presence on my machine.

    The other Trojan is named Desktop.ini, found in C:\Windows\assembly\GAC_32\. Every time I’ve done the removal process, at the end, it says “Delete on reboot”, yet every reboot, it comes back the next time I scan.

    This bothers me. I could really use your help on this one.

    Please and thank you! -Josh

    • Hello Josh,
      It seems like you have a ZerroAccess rootkit on your computer……
      Can you please run Combofix:
      Download ComboFix from one of these locations:

      Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      Link 1
      Link 2

      * IMPORTANT !!! Save ComboFix to your Desktop

      • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
        See HERE for help
      • Double click on Combo-Fix & follow the prompts.
      • As part of it’s process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it’s strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
      • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

      **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it’s malware removal procedures.

      Posted Image
      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Posted Image
      Click on Yes, to continue scanning for malware.

      When finished, ComboFix will produce a log.

      Note:
      1. Do not mouseclick combofix’s window while it’s running. That may cause it to stall!
      2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

      Waiting for your reply to tell me how things are running.

      • Mwahahahaaaa! ComboFix did the trick. It replaced the file with an original, and removed those two viruses, plus two more. I ran another scan of HitmanPro, and it found no threats. My internet speed is back to normal, as well.

        Thank you so much, Stelian. You really know your shi_. -Josh

  11. Thank you very very much :) you are the best!!! you saved my pc at work! i have soooo much stuff in it. THANK YOU THANK YOU ……you are the man :)

  13. Thank you Mr. Pilici, it worked.

    I’m puzzled that the Live Security Platinum virus was able to change the registry entry in [HKEY_CLASSES_ROOT\exefile\shell\open\command] and the other HKCR entries to disable running .EXE files.

    I use my Win XP SP3 system as a normal user without Admin privileges. Would you have an idea how the virus got access to the Registry?

    • Hello,
      Please download and run the registry fix from the guide.Alternatively you can use the license key from the guide and stop this behavior.

  14. Thanks for this guide Stelian! Unfortunately after running everything, when I’m in normal mode, nothing will open. I’ve run everything in Safe Mode and removed everything the various programs gave me, but nothing works in Normal Mode. I mainly cannot access any of my internet platforms (Firefox, Chrome or IE). Is there something else I can try? Also when my computer starts in Normal Mode it says that MalWare Bytes cannot run the cleanup file. Help please? Thank you!

    • I ran a system restore and things are now working but it is a tad slow. Is there anything I need to do now? Thanks!

      • Hello,
        Check your startup items with Malwarebytes StartupLite to remove any unnacesary files from starting with Windows.
        Next,please defragment your computer – http://windows.microsoft.com/en-us/windows7/improve-performance-by-defragmenting-your-hard-disk
        Also please run a scan with ESET Online Scanner,just to make sure you don’t have any left over infections.

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push Finish

        If it is still slow than you’ll need to run a File System Check and Disk Check… To do this , download Windows Repair All In One and install this utility.
        Then go to Step 2 (Check File System) and click on “DO IT”, after this step is done, go to Step 3 (System File Check) and again click on DO IT.
        NEXT,go to the last Startup Repairs tab and click the Start button (bottom right)
        Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

        1. Click Unselect All
        2. Put a checkmark in the following items:
          • Repair Hosts File
          • Repair Temp Files
          • Remove Policies Set By Infections

          Note: Leave everything else unchecked

        3. Put a checkmark in Restart System When Finished
        4. Now click the Start button (bottom right)

  15. If I overlooked the answer to this in the guide I apologize.

    Can I use this guide (downloads included) if my computer is currently running Microsoft Security Essentials? Will it conflict with any of the programs you suggest in the removal guide?

    • Yes,you can use the above tools as they are only on-demand scanners (basically they are just cleaning tools which won’t protect your system)
      Good Luck!

    • What a great help! Thank you!
      I have just one question,
      Can I delete the “mbam-setup-1.62.0.1300” and the ‘registryfix’ files ?
      Or it gonna have to stay in my Computer ?
      Thanks a lot !

      • Hello,
        Yes,you can delete and uninstall all the tools used in this guide. Stay safe!

  17. thank you, thank you, thank you. really good instructions, easy to follow, and saved me big time. Appreciate your good work.

    • Um, I think I have a problem. Prior to finding this excellent webpage, I’d gone to McAfee website for help. Downloaded “stinger” and “fixed” a few things. However my pc wasn’t fixed so i have now ended up at this site. I can only get as far as Step 1 (safe mode with networking, opened IE and uncheck the LAN setting .. which was already unchecked). However i couldn’t get an internet connection. Got a message about reconnecting DCHP? Hopped onto microsoft that to meto search for services.msc … Got a message that it doesn’t exist/isn’t installed. Can’t proceed to step 2 and now way beyond my computing limits. Help!

      • Can you please disable your firewall to see if this will fix your internet connection.
        Next,can you please run a scan with Combofix:
        STEP 1 : Run a scan with Combofix

        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

         

        1. Double click on ComboFix.exe & follow the prompts.
        2. Accept the disclaimer and allow to update if it asks
        3. When finished, it shall produce a log for you.

        Notes:

        1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
        2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
        3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

        STEP 2: Run a scan with ESET Online Scanner:

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push Finish

      • Ok, I think I may be in serious trouble:
        – disabled firewall etc and still couldn’t access internet (same dhcp problem)
        – downloaded combofix to another pc then tried copying to infected pc with memory stick but pc not recognising the stick (tried a couple)
        – also noted some othe funny stuff like a message in bottom task bar (near clock) that says “the audio service is not running”

        I have no idea what to try next :(

      • No luck. I was able to run the karversky10 disk and it removed one theat. However i still can’t access internet. Same message – “the dhcp client service is not runnibg on this computer”. This is taking me hours and i can’t even get past step 1:(

        Is a system restore a viable option?

      • Also, i’ve just tried fixing the dhcp service. Running vista. Went to control panel-system & maintenance-administrative tools. The went to open “services” and got this message: “the specified service does not exist as an installed service”

      • Can you please run this utility:
        1.Download Complete Internet Repair utilityto your desktop
        2.Unzip all the files to their own folder on the desktop
        3.Within the folder double click CIntRep
        4.Select the following items,then press the GO button.

        • Reset Interent Protocol (TCP/IP)
        • Repair Winsock (Reset Catalog)
        • Renew Internet Connection
        • Flush DNS Resolver Cache
        • Reset Windows Firewall Configuration
        • Reset the default hosts fie

  20. Thank you SO much for your easy instructions! You are totally awesome! Sending you many blessings!!!

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