Don't Call Back! Why That "Norton Renewal" Message is a Scam

The Norton subscription renewal scam uses deceptive emails and text messages to trick people into calling shady “support” numbers, handing over remote access to their devices, and even buying fraudulent gift cards under the guise of renewing their security software subscriptions.

In this article, we will uncover everything you need to know about how the Norton subscription renewal scam works, how to protect yourself, and what to do if you’ve already fallen victim.

Overview of the Norton Subscription Renewal Scam

The Norton subscription renewal scam is one of the most pervasive and damaging tech support scams happening today, affecting countless individuals across the globe. These complex scams prey on the widespread use of trusted Norton security products by sending victims realistic but fraudulent renewal notices and invoices.

The professional-looking emails and text messages pretend to be from Norton Antivirus, Norton 360, or Norton LifeLock. They typically claim that your current Norton subscription plan is expiring soon and an automatic payment has already been processed to renew it for another term, usually for an inflated price between $299-$399.

The scam messages include a customer support phone number for you to call if you want to cancel or dispute the bogus renewal charge. Unsuspecting recipients, thinking this payment has already been taken from their account, call the number assuming it will connect them with the billing department.

However, this routes them directly into a fraudulent “support” call center run by scammers posing as Norton agents. Through slick social engineering and outright lies about your computer’s security, the criminals use fear and urgency to trick victims into handing over money and remote access to their devices.

Once connected to the computer, scammers can steal personal information, install malware, extract payments for unnecessary services, or hold systems ransom. According to the Better Business Bureau’s in-depth study “Scam Alert: Fake ‘Norton’ Tech Support Scams Consumers,” this scam has cost victims $28 million since 2018 in the US and Canada alone.

Some examples of the fake renewal and payment emails used to lure victims show just how convincing this scam can be at first glance:

Email subject “Your Norton subscription has been renewed” from norton_billingdept@renewals.com
Message claims your Norton Security Deluxe plan for $299 was charged to your PayPal account per your auto-renewal agreement
Sender address norton_autorenew@norton-membership.com
Message politely asks you to call their billing department number with any questions

Other actual scam emails and texts seen in the wild include:

Text stating your Norton subscription has EXPIRED and payment of $399 was processed to renew it immediately
Email subject “Your Norton subscription has expired!” from billing@norton360.com
Notice that your Norton subscription will expire in 5 days and auto-renewal has been initiated
Email stating your Norton order in the amount of $349 has shipped with a customer service number to call for help

These examples showcase the painstaking efforts scammers take to impersonate legitimate companies like Norton Antivirus and convince victims these are real renewal invoices. Between urgent renewal warnings and fake payment receipts, recipients have ample reason to contact them.

The sophisticated messaging instills just enough uncertainty that the recipient ends up calling the scammer number out of confusion, concern over charges, or simply wanting to renew their subscription. But tragically this call just connects them directly to criminals ready to exploit fear and steal personal information or money.

According to the BBB study, 74% of people targeted by this scam didn’t even have an active Norton subscription when contacted, demonstrating just how fraudulent these messages are. Yet the convincing branding and urgency works, making this one of the most insidious and destructive scams currently operating globally.

Let’s explore in detail exactly how this scam works from start to finish, including the convincing emails, text messages, and phone interactions used to successfully pull off these virtual shakedowns.

How the Norton Subscription Renewal Scam Works

The Norton subscription scam is initiated through a phishing email or SMS text message that includes several hallmarks to make it appear legitimate. The multi-step scam progression is designed to ramp up pressure and fear so victims hand over money and access unwittingly.

Here is a step-by-step breakdown of how scammers operate the scam from start to vicious finish:

Step 1: Scam Email or Text Message Arrives

The first point of contact is most often an email crafted to convincingly appear to be from Norton or an affiliated vendor. The sender name, email address, subject line, and message content are all engineered to look authentic.

Some signs it’s a scam email include:

Sender email uses an address like @norton.support or @account-norton.com instead of @norton.com
Message riddled with grammatical errors, typos, and other indications it wasn’t written professionally
Subject lines like “Automatic Renewal Notification” or “Norton Subscription Renewal Receipt”
Odd phrasing like “Dear Norton User” instead of using your name
Message urgently states that your subscription will soon expire and payment has already been processed
Payment amount seems randomly high instead of aligning with actual Norton subscription rates
Message includes customer support phone number to call regarding the charge

In other cases, victims receive an SMS text message with similar hallmarks:

Vague “Norton Alert” instead of company name as sender
Message says your Norton subscription expired and was automatically renewed for an unusual amount
Call “billing department” number provided if you want to cancel the charge

Whether delivered via email or text, the goal is the same. Scammers want recipients to contact them thinking they need to dispute a charge.

Step 2: The Victim Calls the Scam Customer Service Number

Once a worried recipient contacts the scam call center using the phone number provided, the next phase begins with a fraudulent “customer service representative” answering the call.

The con artist on the other end poses as a Norton agent and pulls up the victim’s information, including name, address, phone number, and current or former Norton subscriptions. This gives the illusion they are a real support rep with access to your account.

Some initial tactics scammers use include:

Thanking you for being a Norton customer
Verifying personal information to appear legitimate
Apologizing for the renewal notice confusion
Claiming they see the unauthorized charge in the system and will help you dispute it

This friendly assistance quickly pivots to the scam artist expressing serious concern over the status and security of your device.

Step 3: Scammers Invent Fake Computer Problems

Once they’ve built a rapport with the victim, scammers shift the call to diagnosing major problems with your computer.

Common fake issues they employ include:

Your subscription expired months ago leaving your computer totally unprotected
Viruses, malware, and other threats detected compromising your security
Outdated software leaving you vulnerable to hackers
Hard drive errors putting your files at risk of corruption

Whatever supposed problem they diagnose, it’s always something extremely serious and time sensitive that triggers fear and urgency to get it fixed immediately.

Step 4: Victim is Tricked into Allowing Remote Access

After heightening alarm over these fabricated device issues, scammers move in for the kill. They insist the only way to diagnose and fix the problems is by remotely accessing your computer themselves.

The scammer may:

Direct you to download screen sharing software like AnyDesk
Request access codes to connect to your device
Talk you through enabling remote control on your computer
Provide a log-in ID to enter that grants them control

Victims complacent under the false belief that this “Norton agent” is trying to help will hand over remote access. But this allows scammers to infiltrate your device and see your personal information.

Step 5: Scammer “Fixes” Fake Issues and Extorts Payment

Now that scammers have free reign over your computer, the scam escalates. Typical ploys include:

Running scripts that populate errors and warnings on your screen
Opening programs and files to feign “running diagnostics”
Showing lists of false threats, viruses, and compromised data
Pretending to remove these threats and improve device performance

After this fake tuning up charade, scammers will demand payment for their “services” rendered. This may include:

Tricking you into purchasing a 1-5 year Norton security renewal for $299-$499
Selling you additional scam software for hundreds of dollars more
Demanding gift cards to process refunds for the original false charge
Having you log into your online banking so they can steal money directly

Victims so far into this scam are unlikely to question the legitimacy and hand over payment. Gift cards are safest so your banking details stay protected.

Step 6: Ongoing Attempts to Scam More Money

Unfortunately, initial payments often aren’t the end. Scammers try to continue milking victims through repeated service calls.

Other ways they persist include:

Calling again later pretending to be a Norton supervisor
Warning the customer service rep didn’t finish fixing everything
Insisting on another remote session to prevent impending disasters
Diagnosing new false issues to extract more money

Tenacious scammers have been known to harass individual victims for months through recurring calls, emails, and texts warning of security threats. Standing firm and blocking their contact methods is key to stopping ongoing exploitation.

How to Spot This Scam and Avoid Becoming a Victim

With scammers becoming increasingly convincing with fake Norton renewal notices, what are the signs you can watch for to identify and avoid this scam? Here are key red flags that an unsolicited email, text or phone call is an attempt at the Norton subscription scam rather than a legitimate communication:

The sender’s email address or domain doesn’t match an official Norton one like @norton.com, instead using non-affiliated domains.
Your name is missing from the message, using a generic greeting like “Dear Norton user” instead of addressing you personally.
The email includes urgency words like “immediate action required” or “urgent notice about your subscription.” Real renewal notices are calm.
The price for renewal seems inflated, like $299 or $399, compared to normal Norton subscription rates.
The message states your subscription has already been renewed and payment processed without your authorization.
Instructions are given to call an unknown phone number to cancel the unrecognized charge or renewal.
The phone number has an odd area code that doesn’t match your location or Norton’s corporate offices.
Any contact information for the sender does not match official Norton customer support lines or addresses when cross-referenced.
You don’t recall providing your contact details or signing up for recurring Norton payments that would warrant a renewal notice.
When calling the number, the “representative” expresses urgent concern about your computer’s security.

Carefully checking any unsolicited renewal notices against these red flags can help identify scam attempts early so you avoid becoming another victim. Confirm with Norton through official channels if you have any doubts about what you’ve received.

What to Do If You’ve Already Fallen Victim to This Scam

Once scammers have your money or personal information, it can feel like game over. However, there are still steps you can take to try mitigating the damage and preventing further losses.

Here’s what to do if you’ve already been ensnared by the Norton subscription renewal scam:

1. Immediately Contact Your Bank and/or Gift Card Provider

If you ended up purchasing gift cards for the scammers, your first call should be to the retailer you bought them from. Many major sellers allow fraud victims to report gift card scams and potentially lock the codes. The sooner you act, the better chance unused cards can be rendered useless to scammers.

If any funds were stolen directly from your bank account, notify your financial institution immediately as well. They may be able to reverse recent fraudulent transactions and block future ones. Freezing accounts compromised by scammers protects them from siphoning more of your money.

2. Change All Passwords Used During the Scam

If you entered any account usernames or passwords while scammers had remote access, assume they are compromised. Reset passwords for online banking, email, retailer accounts, and anything else they could have seen.

Creating strong, unique passwords for each account avoids having one leaked password provide access to all your other accounts. Enable two-factor authentication wherever possible for an extra layer of security.

3. Run Antivirus Scans to Check for Malware

With remote control of your computer, scammers may have covertly downloaded malware, spyware, keyloggers and other threats. Run full system scans using updated legitimate antivirus software like Malwarebytes to uncover and remove anything suspicious.

Reboot your computer in safe mode first, as some malware can evade detection when launched normally. Removing any traces left behind eliminates lingering access and damage.

4. Carefully Check Bank and Credit Card Statements

Keep a close eye on your financial statements for any signs of ongoing fraud. Dispute any transactions you don’t recognize promptly to limit losses from repeats of the scam. Consider setting up account alerts to be notified anytime money is withdrawn as well.

Ongoing monitoring lets you catch unauthorized activity quickly since scammers may have enough information to continue stealing from you. Persistence pays off, as the bank may be able to recover stolen funds when promptly reported.

5. Block Scammer’s Phone Numbers, Emails and Websites

Prevent further contact from scammers by blocking every avenue they could use to reach you again. Block their phone numbers at your provider level as well as on your personal devices.

Create email filters to delete messages automatically from their fraudulent domains. Report scam websites and email addresses to your email provider and the hosting company’s abuse department.

Cutting off all contact eliminates opportunities for repeat victimization or the sale of your details to other criminal groups.

6. File Complaints with Relevant Organizations

Finally, submit official complaints with organizations capable of coordinating action against scam rings. Good options include:

FTC Complaint Assistant – files reports of fraud with the Federal Trade Commission
IC3 Complaint Site – Internet Crime Complaint Center backed by the FBI
BBB Scam Tracker – Better Business Bureau scam reporting tool
Norton Support Scam Report – Norton specifically investigates and pursues support scams

The more complaints accumulated against a scam operation, the stronger the case becomes for coordinated investigation and takedown efforts. You may also be able to provide information that aids future prevention, saving other victims.

How to Remove Unwanted Apps and Malware

If a pop-up scam tricked you into downloading an unwanted program — or you suspect your device is infected — follow the free, step-by-step removal guide below to find and remove it.

Before you start: this guide may look long, but that’s only because we’ve broken everything down into clear, detailed steps that anyone can follow — no technical skills needed, and every tool we use is free.
Please follow the steps in order. If you get stuck or have doubts at any point, stop and ask for help in our free support forum — our team will guide you personally.

Choose your device to get started. Browser hijackers, unwanted apps, and adware can infect Windows, Mac, Android, and iOS devices alike — click your operating system below to jump straight to the right instructions.

Remove Unwanted Apps and Malware from Windows
Remove Unwanted Apps and Malware from Mac
Remove Unwanted Apps and Malware from Android
Remove Unwanted Apps and Malware from iPhone and iPad

Remove Unwanted Apps and Malware from Windows

To remove unwanted apps and malware from your Windows PC, follow these steps:

STEP 1: Uninstall malicious programs from Windows
STEP 2: Reset browsers back to default settings
STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs
STEP 4: Use HitmanPro to scan your computer for badware
STEP 5: Use AdwCleaner to remove adware and malicious browser policies

STEP 1: Uninstall malicious programs from Windows

In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.

Open the Settings app

Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.
Go to “Installed apps”

In the Settings window, click “Apps” in the sidebar, then select “Installed apps“.
Find and uninstall the malicious program

Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
Quick tip: click “Sort by” and choose “Date installed“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click the three dots next to it and select “Uninstall“.

Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall

Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Windows 10 reached the end of support on October 14, 2025, so it no longer gets regular security updates. If your PC can run it, upgrade to Windows 11. If it can’t, enroll in Microsoft’s Extended Security Updates program.

Open the Settings app

Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
Click on “Apps”

In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.
Find and uninstall the malicious program

Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click on it and select “Uninstall“.

Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall

Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Is a stubborn program refusing to uninstall? Use Revo Uninstaller to force-remove it completely, including leftover files and registry entries.

With the malicious programs removed, you’re ready for the next step in this guide.

STEP 2: Reset browsers back to default settings

In this step, we will remove spam notifications, malicious extensions, and change to default any settings that might have been changed by malware.
Please note that a Chrome or Edge reset turns off all your extensions, and a Firefox refresh removes them. Your bookmarks and favorites stay intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.

Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

Open the Chrome menu
Open Google Chrome and click the three-dot (⋮) icon in the top-right corner.
Open Chrome Settings
Select Settings from the Chrome menu.
Select “Reset settings”
Look at the menu on the left side of the Settings page. Scroll down and click Reset settings.
Restore Chrome’s original settings
Click Restore settings to their original defaults.
Confirm the Chrome reset
A confirmation window will appear. Click Reset settings.
This will:
- Restore the default search engine, homepage, and new tab page
- Reset startup pages and pinned tabs
- Reset site permissions, such as notifications and pop-ups
- Disable installed extensions
- Clear temporary cookies and website data
Don’t worry: Chrome will not delete your bookmarks, browsing history, or saved passwords. If you’re signed in to Chrome, the reset applies on all devices where you’re signed in.
Restart Chrome and perform a test search. If your searches now open normally in Google, you can stop here.
If searches are still redirected through shady domains complete the additional step below.
Remove persistent search hijacker data
Only complete this step if the redirect continues after resetting Chrome.
Some browser hijackers hide inside Chrome’s local search-engine database. A standard Chrome reset may not remove this database, which is why searches can continue to pass through shady sites.
The following procedure creates a backup of the affected database and allows Chrome to build a new, clean version. This is safer and less disruptive than deleting the entire Chrome profile.
First, prevent Chrome Sync from restoring the hijacked settings:
1. Open a new Chrome tab.
2. Copy the following address, paste it into Chrome’s address bar, and press Enter:
```
chrome://settings/syncSetup/advanced
```
3. Under Manage what you sync, select Customize sync.
4. Turn off Settings and Extensions.
5. You can leave Bookmarks and Passwords enabled so your important data remains synchronized.
Note: Some newer Chrome versions may automatically redirect this address to the Google Account settings page. If that happens, locate the list of synchronized Chrome data and turn off Settings and Extensions there.
Now save anything you are working on and close every Chrome window.
Run the cleanup command:
1. Press the Windows key on your keyboard.
2. Type PowerShell.
3. Open Windows PowerShell. Administrator access is not required.
4. Copy the entire command shown below.
5. Right-click inside the PowerShell window to paste the command, then press Enter.
6. If Windows warns you about pasting multiple lines, select the option to continue.
```
$stamp = Get-Date -Format "yyyyMMdd-HHmmss"

Get-Process chrome -ErrorAction SilentlyContinue |
 Stop-Process -Force

$root = "$env:LOCALAPPDATA\Google\Chrome\User Data"

if (Test-Path $root) {
 $profiles = Get-ChildItem $root -Directory |
 Where-Object {
 $_.Name -eq "Default" -or
 $_.Name -match "^Profile \d+$"
 }

 foreach ($profile in $profiles) {
 foreach ($name in @(
 "Web Data",
 "Web Data-journal",
 "Web Data-wal",
 "Web Data-shm"
 )) {
 $file = Join-Path $profile.FullName $name

 if (Test-Path $file) {
 $backup = "$file.search-hijacker-backup-$stamp"
 Move-Item -LiteralPath $file -Destination $backup
 Write-Host "Backup created: $backup"
 }
 }
 }
}

Write-Host ""
Write-Host "Chrome search data has been cleaned."
Write-Host "You can now reopen Chrome."
```
Wait until PowerShell displays the following message:
```
Chrome search data has been cleaned.
You can now reopen Chrome.
```
Close PowerShell and reopen Google Chrome. Chrome will automatically create a clean search database for every local profile.
Next, copy the following address, paste it into Chrome’s address bar, and press Enter:
```
chrome://settings/searchEngines
```
Make sure Google is selected as the default search engine. Test several searches from the address bar and confirm that they no longer pass through shady search engines.
Your important Chrome data is protected: the PowerShell cleanup does not remove bookmarks, saved passwords, browsing history, cookies, or installed extensions. However, it may reset locally stored Autofill addresses, payment cards saved only on this computer, and form suggestions.
The original search database is not deleted. PowerShell renames it and adds search-hijacker-backup to its filename so it can be recovered if necessary.
Keep Settings and Extensions synchronization disabled while testing Chrome. Do not enable every extension at once. Enable only the extensions you recognize, one at a time, and test Chrome after each one.
If the redirect returns after enabling a particular extension, remove that extension immediately.

Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

Open the Firefox menu and click “Help and Report”

Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help and Report“.
Click “More troubleshooting information”

In the Help and Report menu, click “More troubleshooting information“.
Click “Refresh Firefox”

On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the “Give Firefox a tune up” box in the top-right area of the page.
Confirm the refresh

In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
Click “Finish”

Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish“. Then test Firefox before you add back any extensions.

About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

Updated for Microsoft Edge on Windows 10 and Windows 11 — July 2026.

Open the Edge menu and click “Settings”

Open Microsoft Edge. In the top-right corner, click the three-dot (…) icon, then click Settings.
Prevent the unwanted settings from returning through Edge Sync

If you are signed in to Microsoft Edge, a bad setting or extension may be stored in your Microsoft account and return after the reset.

Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://settings/profiles/sync
```
On the Sync page, turn off these two options:
- Settings
- Extensions
You can leave Favorites and Passwords turned on.

If Edge says that sync is already off, simply continue to the next step.

Important: Edge Sync settings are separate for each profile. If you use more than one Edge profile, switch to each affected profile and repeat this step.

You do not need to sign out of your Microsoft account or delete the Edge profile.
Open “Reset settings”

In the left sidebar, click Reset settings.

You can also open the reset page directly. Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://settings/reset
```
Click “Restore settings to their default values”

Click Restore settings to their default values.
Confirm the reset

In the confirmation dialog, click Reset.

This resets the startup page, new tab page, search engine, and pinned tabs. It also disables all extensions and clears temporary site data, such as cookies.

Don’t worry: your favorites, browsing history, and saved passwords will not be deleted.
Check your extensions before turning them back on

Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://extensions
```
Remove any extension you do not recognize or no longer use. Pay particular attention to extensions related to search, coupons, shopping, PDF conversion, browser protection, new tabs, or video downloading.

Do not turn all extensions back on at the same time. Enable only the extensions you recognize and trust.
Select a trusted search engine

Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://settings/searchEngines
```
Select Bing, Google, DuckDuckGo, or another search provider you trust and make it the default. This address opens the list of search engines; the default is set one page back, on Address bar and search, under Search engine used in the address bar.

Remove any unknown search engines from the list, especially providers with strange names or addresses that you did not add yourself: click More actions (…) next to the engine and remove it.

Restart Edge and perform a search from the address bar. If searches are no longer redirected, you can stop here.

If the redirect remains, clean the corrupted search data without deleting the Edge profile

Use this additional step only if Edge continues to redirect searches after the normal reset.

This command cleans the search-engine database from every local Edge profile while keeping your favorites, saved passwords, browsing history, cookies, and profiles.

Before continuing: save anything you are working on because the command will close Microsoft Edge.

Open the Windows Start menu.
Type PowerShell.
Open Windows PowerShell. Administrator access is not required.
Copy the entire command below.
Paste it into PowerShell and press Enter.

$stamp = Get-Date -Format "yyyyMMdd-HHmmss"
$root = Join-Path $env:LOCALAPPDATA "Microsoft\Edge\User Data"

Get-Process -Name msedge -ErrorAction SilentlyContinue |
    Stop-Process -Force -ErrorAction SilentlyContinue

Start-Sleep -Seconds 2

if (-not (Test-Path -LiteralPath $root)) {
    Write-Host "The Microsoft Edge profile folder was not found:"
    Write-Host $root
    return
}

$profiles = Get-ChildItem -LiteralPath $root -Directory |
    Where-Object {
        $_.Name -eq "Default" -or
        $_.Name -match "^Profile \d+$"
    }

$movedFiles = 0

foreach ($profile in $profiles) {
    foreach ($name in @(
        "Web Data",
        "Web Data-journal",
        "Web Data-wal",
        "Web Data-shm"
    )) {
        $file = Join-Path $profile.FullName $name

        if (Test-Path -LiteralPath $file) {
            $backup = "$file.search-reset-backup-$stamp"

            try {
                Move-Item -LiteralPath $file -Destination $backup -ErrorAction Stop
                Write-Host "Cleaned: $($profile.Name)\$name"
                $movedFiles++
            }
            catch {
                Write-Warning "Could not clean: $file"
            }
        }
    }
}

Write-Host ""

if ($movedFiles -gt 0) {
    Write-Host "Microsoft Edge search data has been cleaned." -ForegroundColor Green
    Write-Host "You can now reopen Microsoft Edge."
}
else {
    Write-Host "No Edge search database files were found." -ForegroundColor Yellow
}

The command does not permanently delete the original files. It renames them as backup files, and Edge creates a clean search database when it starts again.

Note: this additional cleanup may also reset saved form-fill suggestions, saved addresses, payment cards saved only on this computer, and manually added search engines. It does not delete favorites, passwords, or browsing history.

Reopen Edge and test the browser

Open Microsoft Edge again, visit edge://settings/searchEngines, and select your preferred search engine (one page back, on Address bar and search, under Search engine used in the address bar).

Perform several searches from the address bar to confirm that the redirect is gone.

Keep synchronization for Settings and Extensions turned off until you are certain that the computer and extensions are clean. If you enable them again, turn them on one at a time and test Edge after each change.
If Edge still redirects your searches

Open edge://policy. If this is your personal computer and Edge displays unknown policies such as ExtensionInstallForcelist or DefaultSearchProvider, the hijacker may be installed outside the browser profile.

In that situation, continue with the next malware-removal steps and run a complete antivirus scan. If the computer belongs to a company or school, contact its IT administrator before changing any policies.

STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs

In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.

Download Malwarebytes

Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.

Malwarebytes Free for WindowsScans and removes malware at no cost
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Install Malwarebytes

When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes

The setup wizard will walk you through a few quick screens:
- Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
- Malwarebytes will now install on your device. This usually takes under a minute.
- When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
- On the final screen, click Open Malwarebytes to launch the program.
Optional: Check for rootkits with a Custom Scan

You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.

If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:
1. On the Scanner tile, click the three-dot menu and select Advanced Scan.
2. Choose Custom Scan. In its options, check Scan for rootkits.
3. Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
4. When it finishes, review and quarantine the results as described in the steps below.
Rootkit scanning isn’t available on Windows devices with ARM processors.
Start the Scan

Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
Wait for the Scan to Finish

The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats

When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.

Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
Restart Your Computer

Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.

STEP 4: Use HitmanPro to scan your computer for badware

In this next step, we will scan the computer with HitmanPro to check for any other malicious programs that may be installed on your device.

HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious is checked online, where it’s analyzed by several antivirus engines in HitmanPro’s Scan Cloud.

Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to remove what it finds at no cost. The trial works once per computer. After that, removal needs a paid license, and the purchase screen shows the current price.

Download HitmanPro

Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.

HitmanProSecond-opinion malware scanner from Sophos
Download HitmanProFree scan. Removing threats needs the free 30-day trial. Opens the official HitmanPro page in a new tab.
Install HitmanPro

When the download finishes, open your Downloads folder and double-click the file “hitmanpro_x64.exe”. (On 32-bit Windows 10, the file is named “hitmanpro.exe”.)

If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.
Follow the On-Screen Prompts

On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.
Wait for the Scan to Finish

HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
Review the Results and Click “Next”

When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.
Click “Activate Free License”

To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.

When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, click Close. Then check whether the problems you noticed have stopped. If they come back, save the HitmanPro log and ask for help in our forum.

STEP 5: Use AdwCleaner to remove adware and malicious browser policies

In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.

AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.

Download AdwCleaner

Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.

Malwarebytes AdwCleanerRemoves adware and unwanted programs at no cost
Download AdwCleanerOpens the official download page in a new tab.
Run AdwCleaner

Open your Downloads folder and double-click the file named “adwcleaner.exe“. There’s no installation — the program starts right away.

If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.
Leave “Reset Chrome policies” off unless you need it

AdwCleaner can reset Chrome policies, the settings that malware sometimes uses to lock your browser so you can’t change it back. This option removes every Chrome policy, including legitimate ones set by an employer, a school, or parental-control software, so leave it off for a normal scan.

AdwCleaner applies this option only if you run Basic Repair at the end of the cleanup. Malwarebytes advises running Basic Repair only when a support agent asks you to, and it also runs every other repair action that is turned on in the same list. If this is your own personal PC and chrome://policy in Chrome lists policies you didn’t set, ask for help in our forum instead. On a work or school computer, ask the IT administrator.
Start the Scan

Click “Dashboard” on the left side of the window, then click the “Scan Now” button.
Wait for the Scan to Finish

AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.
Quarantine the Detected Threats

When the scan finishes, AdwCleaner lists everything it found. Review the list and uncheck any program you installed on purpose and want to keep, then click Next. If AdwCleaner also found preinstalled software, it shows that list next. Review it the same way, then click “Quarantine“. Older versions show the Quarantine button on the first list, as in the image below.
Click “Continue” to Finish the Cleanup

Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.

AdwCleaner will now move the selected items to quarantine. If it asks you to restart your PC, allow it. When you’re back in Windows, AdwCleaner may offer a Basic Repair. Click Skip Basic Repair. Malwarebytes recommends running Basic Repair only when a support agent asks you to. Then check whether the problems you noticed have stopped.

When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your PC protectedStop the next infection before it starts

If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.See Malwarebytes Premium

If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Run a computer scan with ESET Online Scanner
Ask for help in our Windows Malware Removal Help & Support forum.

Remove Unwanted Apps and Malware from Mac

To remove unwanted apps and malware from your Mac, follow these steps:

STEP 1: Remove malicious profiles
STEP 2: Delete malicious apps
STEP 3: Reset browsers back to default settings
STEP 4: Run a scan with Malwarebytes for Mac to remove malware

STEP 1: Remove malicious profiles

Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.

In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:

Open “System Settings”

From the Apple menu () in the top-left corner of the screen, select System Settings. (On macOS Monterey and earlier, this is called System Preferences.)
Look for “Profiles”

Where you find configuration profiles depends on your version of macOS:

macOS Sequoia (15) and later: click General in the sidebar, then click Device Management. You may need to scroll down.

macOS Ventura (13) and Sonoma (14): click Privacy & Security in the sidebar, then click Profiles near the bottom.

macOS Monterey (12) and earlier: in System Preferences, click Profiles.

You can also type “Profiles” in the search box.

No profiles listed, or no Profiles section at all? That means no configuration profiles are installed on your Mac, which is completely normal. Skip ahead to the next step of this guide.
Remove the malicious profiles

Malware uses configuration profiles to lock your browser settings — forcing a fake search engine or homepage on you and preventing you from changing it back. If you see a profile you don’t recognize (and your Mac isn’t managed by your workplace or school), select it, press the − (minus) button, and click Remove to confirm.

STEP 2: Delete malicious apps

In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.

Quit the malicious programs

Check the Apple menu bar in the top-right corner of your screen. If you see an icon you don’t recognize, click it and select Quit. This stops the malware from running so it can’t interfere while we remove it.
Open “Finder”

Click the Finder icon in your dock.
Click on “Applications”

In the Finder sidebar, click “Applications“.
Find and remove the malicious app

Scroll through the list of installed apps and look for anything suspicious — an app you don’t remember installing, or one with a strange or generic name. When you find it, right-click it and select “Move to Trash“.

Some known malicious programs to look for: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, and WebDiscover. The names change constantly, though — so treat any app you can’t account for as suspect.
Empty the Trash

Before you empty the Trash, check that it doesn’t hold anything else you want to keep, because emptying it permanently deletes everything in it. Then right-click the Trash icon in your dock and select “Empty Trash“.
Check login items and background apps

Malware often sets itself to start automatically. Open the Apple menu > System Settings, click General, then click Login Items & Extensions (called Login Items in macOS Ventura and Sonoma). Look for apps you don’t recognize in the list of items that open at login and in the list of apps allowed to run in the background. Select an unwanted item and click the Remove (−) button, or turn off its switch.

This check doesn’t delete any files. Note the names you find, because they help you spot related files in the next step.
Find and remove the malicious files

Malware on Mac uses launch agents and launch daemons — small files that automatically restart the malware every time you boot your Mac. We’ll check the four folders where they hide:
1. Click the desktop to make sure you’re in Finder, then open the “Go” menu and click “Go to Folder“.
2. Copy and paste each of the paths below into the window, one at a time, then double-click the matching folder that appears:
  - /Library/LaunchAgents
  - ~/Library/LaunchAgents
  - /Library/Application Support
  - /Library/LaunchDaemons
3. In each folder, look for suspicious .plist files — typically named after the malware or with odd, random-looking names. Examples seen in past infections include “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, and “com.myppes.net-preferences.plist”. A name alone is not proof. For example, “com.adobe.fpsaud.plist” belongs to Adobe’s own Flash Player updater. When you find a malicious file, move it to the Trash — then empty the Trash again when you’re done.
  Be careful: these folders also contain files belonging to legitimate apps — especially /Library/Application Support, where programs like Adobe, Google, and Microsoft store their data. Only delete files you’re confident are malicious. If you’re unsure about a file, search its exact name online first, or leave it in place and continue with the Malwarebytes scan later in this guide.

STEP 3: Reset browsers back to default settings

In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware.
For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.

Remove malicious extensions and settings from Safari

To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.

Go to Safari’s “Settings”.

On the menu bar, click the “Safari” menu and select “Settings”. In older versions of Safari, this menu item is called “Preferences”.
Check Homepage.

This will open a new window with your Safari settings, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
Click “Extensions”

Next, click on the “Extensions” tab.
Find and uninstall malicious extensions.

The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
Remove spam notifications ads

In Safari’s settings, click Websites, then click Notifications. Find the website that sends the spam notifications, then choose Deny from the menu next to it.

To stop other websites from asking, you can also deselect “Allow websites to ask for permission to send notifications“. This only blocks new requests. It doesn’t turn off websites you already allowed, so deny those websites as well.

You can also turn off a website’s notifications in System Settings > Notifications. Under Application Notifications, click the website and turn off Allow Notifications.
Remove the data stored by the unwanted website.

In the Safari menu, choose “Settings…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.

In the next dialog box, search for or select the website that showed the spam or redirects, then click “Remove“. Click Done when you’re finished.

Avoid “Remove All” unless you really need it. It deletes the data of every website and can sign you out of all of them.
Empty Safari Caches.

From your Safari menu bar, click Safari and select Settings, then select the Advanced tab. Enable the checkbox “Show features for web developers“. In older versions of Safari, this checkbox is called “Show Develop menu in menu bar”.

From the menu bar select Develop, then click on Empty Caches as seen in the image below.

Remove malware from Chrome for Mac

To remove malware from Chrome for Mac we will reset the browser settings to their defaults. This restores the default search engine, homepage, new tab page, and pinned tabs. It also resets site permissions, clears cookies and site data, and turns off your extensions and themes. Your bookmarks and saved passwords are not deleted. If you’re signed in to Chrome, the reset applies on all devices where you’re signed in.

Click on the three dots at the top right and go to Settings.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings, which will open the basic settings screen, as shown by the numbered box in the picture below.
In the left sidebar, click on the “Reset settings” option.
In the left sidebar, click on “Reset settings“.
Click “Restore settings to their original defaults”.
Now click on “Restore settings to their original defaults” as shown in the image below.
Click “Reset settings” button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button.
(Optional) Stop sync from bringing the problem back.
If a malicious extension or setting comes back after the reset, Chrome sync may be restoring it from your Google Account. Open Chrome Settings > You and Google. If you see Sync and Google services > Manage what you sync, choose Customize sync and turn off Settings and Extensions. In newer versions of Chrome, click your account name, then Choose what to save in your Google Account, and turn off the same two items. Then remove the unwanted extension again.
Don’t use the “Delete data” or “Clear data” option on your Google Account’s Chrome data page to fix this. It deletes the Chrome data saved in your Google Account, such as synced bookmarks, passwords, and history, and you don’t need it to remove an extension.

Remove malware from Firefox for Mac

To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

Go to the “Help and Report” menu.

Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help and Report“.
Click “More troubleshooting information”.

Next click on the “More troubleshooting information” option. This opens the Troubleshooting Information page, as shown by the numbered box in the image below. You can also open it by typing about:support in the address bar.
Click on “Refresh Firefox”

Click the “Refresh Firefox” button in the “Give Firefox a tune up” box in the upper-right corner of the “Troubleshooting Information” page.
Confirm.

To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click on “Finish”.

Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

STEP 4: Run a scan with Malwarebytes for Mac to remove malware

In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.

Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.

Download Malwarebytes for Mac

Click the button below to download the latest version of Malwarebytes for Mac.

Malwarebytes Free for MacScans and removes malware at no cost
Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Open the Malwarebytes setup file

When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
Follow the On-Screen Prompts to Install Malwarebytes

The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.

When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.

Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.
Select “Personal Computer” or “Work Computer”

Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
Start the Scan

Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
Wait for the Scan to Finish

Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats

When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
Restart Your Mac

Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.

When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your Mac protectedStop the next infection before it starts

If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.See Malwarebytes Premium

If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Remove Unwanted Apps and Malware from Android

To remove unwanted apps and malware from your Android phone or tablet, follow these steps:

STEP 1: Uninstall malicious apps
STEP 2: Stop spam notifications and redirects in your browser
STEP 3: Use Malwarebytes for Android to remove malicious apps

STEP 1: Uninstall malicious apps

In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.

Open the “Settings” menu.

Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.

When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone. On Pixel and some other phones, tap “See all apps” next.
Find the malicious app.

The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.
Uninstall the malicious app

When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.

A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.

Can’t uninstall an app? It may have device admin rights. Open Settings, search for Device admin apps, turn off the app there, and then uninstall it. Don’t remove an app that your work or school uses to manage the phone. Google Play Protect also checks your apps: in the Play Store, tap your profile icon, then tap Play Protect to see whether it found anything harmful.

STEP 2: Stop spam notifications and redirects in your browser

In this second step, we will stop spam notifications in your browser. If unwanted pages or redirects still appear after that, we will reset the browser by clearing its app storage. That is a last resort, because it can delete data that isn’t synced.

Android browsers don’t have a single “reset settings” button like browsers on a computer, but they do let you control what each website is allowed to do. Start with the least disruptive fix: block the spam site’s notifications in the browser’s settings. In Chrome, you can also delete cookies and site data: tap More (three dots) > Delete browsing data.

Clear the browser’s app storage only if unwanted pages or redirects keep coming back. It works like a full reset, but it also deletes data that isn’t synced, so treat it as a last resort.

Remove malware from Chrome for Android

First, block the spam site’s notifications:

Open Chrome, tap the More button (three dots) in the top-right corner, and tap Settings.
Tap Site settings, then tap Notifications.
Find the spam site in the list and turn off the switch next to it, or tap the site and block its notifications. To stop other sites from asking, you can also turn off the switch at the top.

If unwanted pages or redirects keep appearing, clear Chrome’s storage (last resort):

Before you clear storage: this deletes everything Chrome has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

Open the “Settings” menu.

Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.

When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
Find and tap on Chrome.

The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
Tap “Storage”.

When Chrome’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
Tap “Manage Space”.

Under the storage settings, tap “Manage space” (called “Manage storage” on some phones). Don’t tap “Clear cache”, because it doesn’t reset Chrome.
Tap “Clear all data”.

Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.

A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Firefox for Android

First, block the spam site’s notifications:

Open Firefox, tap the menu button (three dots), and tap Settings.
Tap Site permissions, then tap Exceptions.
Tap the spam site, then set Notification to Blocked.
Optional: to stop other sites from asking, go back to Site permissions, tap Notification, and choose Blocked.

If unwanted pages or redirects keep appearing, clear Firefox’s storage (last resort):

Before you clear storage: this deletes everything Firefox has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

Open the “Settings” menu.

Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.

When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
Find and tap on Firefox.

The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
Tap “Storage”.

When Firefox’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
Tap “Clear storage” or “Clear data”.

Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
Confirm by tapping “OK”.

A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Firefox again, sign back in and turn sync back on if you use it.

Remove malware from the Opera browser

First, block the spam site’s notifications:

Open Opera, open the Opera menu, and tap Settings.
Tap Site settings, then tap Notifications.
Find the spam site and block it. Don’t just remove it from the list, because a removed site can ask again.

If unwanted pages or redirects keep appearing, clear Opera’s storage (last resort):

Before you clear storage: this deletes everything Opera has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

Open the “Settings” menu.

Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.

When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
Find and tap on Opera.

The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
Tap “Storage”.

When Opera’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
Tap “Clear storage” or “Clear data”.

Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
Confirm by tapping “OK”.

A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Opera again, sign back in and turn sync back on if you use it.

Remove malware from Samsung Internet

First, block the spam site’s notifications:

Open your phone’s Settings app and tap Notifications.
Tap App notifications, then tap Samsung Internet.
Under Sites, turn off the switch for the spam website.

If unwanted pages or redirects keep appearing, clear Samsung Internet’s storage (last resort):

Before you clear storage: this deletes everything Samsung Internet has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

Open the “Settings” menu.

Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.

When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
Find and tap on Samsung Internet.

The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet app, then tap on it to open the app’s details.
Tap “Storage”.

When Samsung Internet’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
Tap “Clear storage” or “Clear data”.

Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
Confirm by tapping “OK”.

A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Samsung Internet again, sign back in and turn sync back on if you use it.

Remove malware from Microsoft Edge for Android

First, block the spam site’s notifications:

Open Microsoft Edge, tap the menu button (three dots) at the bottom of the screen, and tap Settings.
Tap Site permissions, then tap Notifications. In some versions, Site permissions is inside Privacy and security.
Find the spam site in the list of allowed sites and switch it to Block.

If unwanted pages or redirects keep appearing, clear Microsoft Edge’s storage (last resort):

Before you clear storage: this deletes everything Microsoft Edge has stored on your phone, including open tabs, website sign-ins, and settings. Bookmarks and passwords that are synced to your account come back when you sign in again, but anything that isn’t synced is lost. Skip this part if blocking the notifications fixed the problem.

Open the “Settings” menu.

Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.

When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
Find and tap on Microsoft Edge.

The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
Tap “Storage”.

When the Microsoft Edge’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
Tap “Clear storage” or “Clear data”.

Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
Confirm by tapping “OK”.

A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Microsoft Edge again, sign back in and turn sync back on if you use it.

Can’t find the setting? Use your phone’s own notification controls. When the next spam notification appears, swipe it slightly to the side or press and hold it, then tap the settings icon and turn off notifications for that website. You can also open Settings > Notifications, choose your browser, and turn off the spam site under Sites if it’s listed there.

STEP 3: Use Malwarebytes for Android to remove malicious apps

In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.

Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.

Download Malwarebytes for Android.

You can download Malwarebytes for Android by clicking the link below.

Malwarebytes for AndroidScans your phone and removes malware at no cost
Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for Android
Install Malwarebytes for Android on your phone.

In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process

When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.

Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.
Run a scan with Malwarebytes for Android

On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.
Wait for the Malwarebytes scan to complete.

Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Remove the detected apps.

When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.
Restart your phone.

When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.

When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.

Keep your phone protectedStop the next infection before it starts

Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.See Malwarebytes for Android

If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

Ask for help in our Mobile Malware Removal Help & Support forum.
Only as a last resort, reset your phone to factory settings. Read the warning below first.

A factory reset erases everything on your phone. Your apps, photos, files, and settings are deleted, so use it only if the problem continues after the steps above and after you’ve asked for help. Before you reset:

Back up your photos, videos, files, and messages, for example to your Google account or a computer.
Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
On a Samsung phone, also make sure you know your Samsung account password.
If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.

On a Google Pixel, go to Settings > System > Reset options > Erase all data (factory reset). On a Samsung Galaxy phone, go to Settings > General management > Reset > Factory data reset. Menu names differ on other phones, so check your manufacturer’s support site.

Remove Unwanted Apps and Malware from iPhone and iPad

To remove unwanted apps and malware from your iPhone or iPad, follow these steps:

STEP 1: Clean your browser
STEP 2: Delete unwanted apps

STEP 1: Clean your browser

First, we’ll clean Safari using the built-in “Clear History and Website Data” feature. This removes your browsing history, cookies, and cached data — including the stored data that scam sites use to keep showing you pop-ups and redirects. Don’t worry: this won’t delete your photos, apps, or saved passwords, but it will sign you out of websites. To keep other sites signed in, you can remove only the scam site’s data instead: go to Settings > Apps > Safari > Advanced > Website Data, swipe left on the site, and tap Delete.

Don’t tap anything inside the scam page or pop-up — the buttons are designed to trick you. Instead, tap the tabs icon in the lower-right corner of Safari, as shown below.
Tap the X on the malicious tab (or swipe it up) to close it safely.
Open the Settings app.
Turn on Airplane Mode. This temporarily disconnects your iPhone from the internet, so the scam site can’t load anything while we clean up. We’ll turn it back off at the end.
Scroll down and tap Apps, then tap Safari. On iOS 17 and earlier, Safari is listed directly in Settings.
Tap Clear History and Website Data.
If you’re asked to choose a timeframe, choose All history, then tap Clear History. On older iOS versions, tap “Clear History and Data” in the pop-up.
While you’re still in Safari settings, turn on Block Pop-ups and Fraudulent Website Warning. These two switches stop most scam pages before they can even load.
Tap Settings in the upper-left corner to return to the main Settings menu.
Turn Airplane Mode back off to reconnect your iPhone to the internet.

STEP 2: Delete unwanted apps

Next, we’ll remove any suspicious apps from your iPhone. If a shady website redirected you to the App Store and you installed an app — or you spot an app you don’t remember downloading — delete it now:

On the home screen, tap and hold the unwanted app’s icon until the icons start to wiggle.
Tap the minus (–) badge in the corner of the app icon, then tap Delete App. (On older iOS versions, this badge appears as an “X”.)
Confirm by tapping “Delete“.

Now reopen Safari and check whether the pop-ups have stopped.

To stop these scam pages from coming back, we recommend installing an ad blocker like AdGuard. It blocks the malicious ads and redirects that cause these pop-ups in the first place.

Still having issues after completing these steps? Try one of the following:

Run a scan with Malwarebytes for iOS
Ask for help in our free Mobile Malware Removal Help & Support forum — our team will assist you personally.

When you’ve finished these steps, check whether the pop-ups or other problems have stopped.

Frequently Asked Questions about the Norton Subscription Renewal Scam

The sophisticated techniques used by the Norton subscription renewal scam leave many victims confused, wondering how to protect themselves. Here are answers to the most frequently asked questions about spotting, avoiding, and recovering from this prevalent tech support con.

How can I tell if a Norton renewal notice is fake?

Scammers are masters at creating authentic-looking emails and texts related to your Norton subscription, but some red flags can indicate a message is fraudulent:

It comes from a non-@norton domain email address like @norton-support.com
Your name is missing, using generic greeting like “Dear customer”
Sender contact info doesn’t match official Norton domains
Renewal price is unusually high, like $299-$499
Message urgently says your subscription expired or was renewed
Pushy language demands immediate action
Instructions to call odd phone # to cancel unrecognized charge

If any details seem off, confirm by calling the real Norton directly before taking any action.

What happens if I call the number in a scam message?

The number routes you to a fake Norton tech support call center operated by scammers. They will pose as Norton agents, verify your information to seem legitimate, express concern about your computer, and insist on remote access to diagnose issues. This allows them to infiltrate your device, steal data, install malware, make fake repairs, and demand payment for unneeded services.

Can scammers really access my computer if I give them control?

Yes, remote access allows scammers to fully control your computer as if they were physically using it. They can open programs, edit settings, view files, and even watch you through your webcam. With full reign, they spy on sensitive information and often download malware or spyware to continue accessing it later. Never give control to unverified strangers who reach out to you.

If I gave them access, what should I do?

Immediately change online account passwords they may have seen, scan your device with legitimate antivirus software, contact banks about any potential unauthorized transactions, and monitor financial statements closely for fraud. Assume all credentials entered while they controlled your system are compromised.

What techniques do the phone scammers use?

They will build trust by appearing kind, verifying your info, apologizing for confusion over the “renewal,” express concern about your computer’s security, and insist remote access is the only way they can help fix urgent issues. Their smooth talking puts victims at ease so they comply with requests.

How can they access my computer without permission?

Scammers need you to voluntarily install remote access software and give them the access code or login. They guide victims step-by-step through the process to willingly grant control. Never download software or give any form of remote access to an unsolicited caller. Real tech companies will never do this.

Why do they want me to buy gift cards?

Gift cards are like cash, so requiring them allows scammers to avoid bank fraud protections and immediately get funds from victims. Banks can halt or reverse actual fraudulent transactions from accounts, but gift cards are essentially untraceable. Never pay any company demanding this unusual form of payment.

What’s the end goal of the scammers?

The overall aim is to extort money from victims through unnecessary or fake security services, excessively priced renewals, and demanding gift cards to process fake refunds. They want personal information to commit identity theft as well. Some even install ransomware to lock systems until payment.

If my subscription really is expiring, what should I do?

Only renew or purchase Norton products through the official website or trusted retail stores. If you receive an expiration notice directly from Norton, call the verified number on the back of your credit card or Norton’s published customer service line to address it.

How can I report these scams?

File detailed complaints with the FTC, FBI IC3, Norton, BBB, and other reporting centers. Your information helps build cases against criminal enterprises behind these widespread scams, potentially saving countless other victims.

Stay vigilant and confirm any suspicious contact demanding immediate action before proceeding. Outsmarting scammers starts with awareness of their tactics. Share details of any scams you encounter to prevent more vulnerable individuals from being exploited.

The Bottom Line: Protect Yourself against the Convincing Norton Renewal Scams

The sophisticated techniques used in the Norton subscription renewal scam have claimed countless trusting victims. But awareness of their deceptive tactics, like fake invoices and invented device problems, helps you avoid getting swindled.

With vigilance, a skeptical eye, and the willingness to hang up and confirm a charge is real directly through Norton, you can protect yourself and your hard-earned money. If you do fall prey, act swiftly to minimize the damage through account locks, password resets, scans, and official fraud reports.

Staying cautious online and never handing remote access to unverified strangers limits opportunities for tech support scammers to infiltrate your devices and finances.

Remember – real Norton support will never cold call demanding immediate payments or remote access to your computer. Slow down, verify suspicious contacts through official channels, and decline requests for instant payments or control of your devices.

With insight into the inner workings of this prevalent scam, you have the knowledge needed to keep yourself and loved ones safe from virtual predation. Share this information, report any scams you encounter, change compromised passwords, and think twice before trusting any unsolicited contacts invoking big names like Norton.

Stay vigilant out there – and don’t let the scammers win.

Don’t Call Back! Why That “Norton Renewal” Message is a Scam

Overview of the Norton Subscription Renewal Scam

How the Norton Subscription Renewal Scam Works

Step 1: Scam Email or Text Message Arrives

Step 2: The Victim Calls the Scam Customer Service Number

Step 3: Scammers Invent Fake Computer Problems

Step 4: Victim is Tricked into Allowing Remote Access

Step 5: Scammer “Fixes” Fake Issues and Extorts Payment

Step 6: Ongoing Attempts to Scam More Money

How to Spot This Scam and Avoid Becoming a Victim

What to Do If You’ve Already Fallen Victim to This Scam

1. Immediately Contact Your Bank and/or Gift Card Provider

2. Change All Passwords Used During the Scam

3. Run Antivirus Scans to Check for Malware

4. Carefully Check Bank and Credit Card Statements

5. Block Scammer’s Phone Numbers, Emails and Websites

6. File Complaints with Relevant Organizations

How to Remove Unwanted Apps and Malware

Remove Unwanted Apps and Malware from Windows

STEP 1: Uninstall malicious programs from Windows

STEP 2: Reset browsers back to default settings

Reset Chrome for Windows to default settings

Reset Firefox for Windows to default settings

Reset Microsoft Edge to default settings

STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs

STEP 4: Use HitmanPro to scan your computer for badware

STEP 5: Use AdwCleaner to remove adware and malicious browser policies

Remove Unwanted Apps and Malware from Mac

STEP 1: Remove malicious profiles

STEP 2: Delete malicious apps

STEP 3: Reset browsers back to default settings

Remove malicious extensions and settings from Safari

Remove malware from Chrome for Mac

Remove malware from Firefox for Mac

STEP 4: Run a scan with Malwarebytes for Mac to remove malware

Remove Unwanted Apps and Malware from Android

STEP 1: Uninstall malicious apps

STEP 2: Stop spam notifications and redirects in your browser

Remove malware from Chrome for Android

Remove malware from Firefox for Android

Remove malware from the Opera browser

Remove malware from Samsung Internet

Remove malware from Microsoft Edge for Android

STEP 3: Use Malwarebytes for Android to remove malicious apps

Remove Unwanted Apps and Malware from iPhone and iPad

STEP 1: Clean your browser

STEP 2: Delete unwanted apps

Frequently Asked Questions about the Norton Subscription Renewal Scam

How can I tell if a Norton renewal notice is fake?

What happens if I call the number in a scam message?

Can scammers really access my computer if I give them control?

If I gave them access, what should I do?

What techniques do the phone scammers use?

How can they access my computer without permission?

Why do they want me to buy gift cards?

What’s the end goal of the scammers?

If my subscription really is expiring, what should I do?

How can I report these scams?

The Bottom Line: Protect Yourself against the Convincing Norton Renewal Scams

Scam awareness. Malware protection.

Less clutter. More control.

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