Exposing the Truth Behind the Order Number 7399-3725 Scam Calls

The phone rings. An automated message blares through your speaker about an order you never placed. If you let curiosity get the best of you, scammers could fleece you out of thousands.

This is the grim reality of the Order Number 7399-3725 scam preying on consumers across the country. With clever social engineering, scammers exploit confusion and fear to extract money and sensitive data from unsuspecting victims.

Once they have you on the hook, things can spiral quickly. Remote access tools are leveraged to siphon financial information. Retirement savings drained. Identity stolen. Devices corrupted with malware.

While the phantom order numbers change, their tactics remain consistent – and devastingly effective. But knowledge is power when it comes to resisting cunning scams. Let’s dive in to unpack exactly how the Order Number 7399-3725 scam works and how you can steer clear

scam 4

An Overview of the Order Number 7399-3725 Scam

The Order Number 7399-3725 scam begins with an automated robocall stating:

“This is a information call for your order 7399-3725 with us. We are processing your order now, if you want to cancel or talk with a representive press 1, to confirm the order press and transaction from your account press 2.”

If you receive a call like this, it’s wise to immediately hang up. But many well-meaning individuals press “1” to cancel the non-existent order or call the number back to investigate further.

This is exactly what scammers want — an open door to deploy their nefarious social engineering tactics.

When victims make contact, scammers pretend to be from a legitimate company, often a well-known retailer or service provider. They claim that hackers have compromised your device and placed fraudulent orders in your name.

To “cancel the order” and “refund unauthorized transactions”, they insist remote access to your device is required. If granted, scammers can install malware, steal personal information, and gain control of your accounts.

Victims are also tricked into buying gift cards and providing the redemption codes. The scammers quickly drain the cards of funds.

Losses from these scams range from a few hundred to several thousand dollars, especially if retirement savings or business accounts are compromised. But the damage certainly doesn’t end there.

Scammers use any extracted personal information to commit identity theft and further fraud. And hacked devices become conduits for more criminality.

It’s an invasive scam with devastating financial and personal consequences. Awareness is the best remedy to avoid becoming another statistic.

How the Order Number 7399-3725 Scam Works

The Order Number 7399-3725 scam is strategically designed to take advantage of unsuspecting people through social engineering. Here’s a step-by-step look at how it unfolds:

Step 1: Robocall About a Fake Order

The first contact is through an automated robocall. A pre-recorded voice states that an order was placed on your behalf and payment will soon be processed.

To cancel or inquire further, you’re prompted to “Press 1” or call back a provided phone number. The call uses spoofing technology to appear it’s from a legitimate retailer, bank or government agency.

This sense of urgency and impersonation of a real institution catches people off guard, making them more likely to take the bait.

Step 2: Speaking with a “Support Agent”

When you press 1 or call back, you’re connected to a “support agent” at a call center. The scammer pretends to look up details of the unauthorized order and your account.

They apologize for the “accidental” order and claim that hackers likely compromised your device and personal information. To cancel the order and prevent further fraud, remote access to your device is needed, along with additional account verification.

Step 3: Remotely Accessing Your Device

If remote access software is installed, the scammer can now fully control your computer or smartphone. They know most people lack the technical knowledge to discern their criminality.

The scammer pretends to run diagnostic tests, all while covertly installing malware, extracting personal files, and accessing connected accounts. Once satisfied with the data theft, they proceed to the next phase.

Step 4: Demanding Gift Card Payments

Next, the scammer claims that a refund can only be issued through gift cards due to the sensitive nature of the security breach.

You’re asked to purchase cards from various retailers and provide the redemption codes. Of course, the scammer redeems them immediately and the money is lost for good.

Once the codes are provided, the scammer may disappear or try to further extort victims by threatening to send compromising files or photographs taken during remote access.

Step 5: Exploiting Personal Information

With all the sensitive information extracted from your device and accounts, the scammers can freely engage in identity theft and financial fraud.

Accounts can be drained, new lines of credit opened, and your credentials used to scam others. There are many avenues for exploitation, leaving victims in a complex web of financial and legal messes.

Undoing the damage from an Order Number 7399-3725 scam can take countless hours and cause significant stress. But if you avoid that initial trap, none of this has to happen.

What to Do if You’re Targeted by This Scam

If you receive a suspicious call about an unknown order, here are some key steps to take right away:

  • Hang up immediately. Any unsolicited call about unauthorized orders, account issues or compromised devices should raise red flags. Avoid pressing any numbers or calling back unfamiliar numbers.
  • Contact the real vendor. Look up the real customer service line for the company the scammer is impersonating. Verify whether there are any issues with your account. Chances are they have no record of the order or security issues mentioned by scammers.
  • Monitor accounts closely. Keep a close eye on connected financial accounts and lines of credit. Report any unauthorized charges or login attempts. Consider proactive steps like changing passwords if an data breach is suspected.
  • Never provide remote access. Don’t download software or grant any form of remote access to your device. Legitimate companies will never request this. Remote access tools give scammers full control to install malware and steal data.
  • Don’t pay with gift cards. No real company will demand untraceable gift card payments, especially for a refund. This is always a red flag for a scam.
  • Report it. Contact the FTC and FCC about the robocall. File a complaint with the FBI’s Internet Crime Complaint Center (IC3). Your reports can help authorities uncover larger scam networks.
  • Enlist identity theft services. If personal information was already compromised, sign up for identity theft protection services. This can help monitor for fraud and make it easier to repair damaged credit.

With vigilance and quick defensive action, the impact of this scam can be minimized. But prevention truly is the best cure.

How to Spot Order Number 7399-3725 Scam Calls

Scammers utilize a wide range of tactics to make their calls appear credible. Here are 5 telltale signs that a call about order #7399-3725 or any other unknown order number is a scam:

  • You don’t have an account with the company. Any call referencing an order with a retailer or vendor that you’ve never signed up with is suspicious. Review your account history to confirm.
  • Threats of legal action or account suspension. Scammers often use threats related to billing or freezing your account if you don’t act quickly. Real companies generally don’t resort to these scare tactics.
  • Odd caller ID. The caller ID may display a valid looking phone number, but it doesn’t match the real customer service line for that company. This is a technique called neighbor spoofing.
  • Requested unusual form of payment. No legitimate company will ever insist that you pay bills or outstanding fees solely through gift cards, wire transfers, cryptocurrency, etc.
  • Push for immediate remote access. Remote access tools give scammers full control over a device. Companies generally won’t request this type of access just to cancel an order or refund a charge.

Trust your instincts. If a call seems off, don’t press any buttons or provide sensitive information. Simply hang up and call the company back directly to verify any claims.

How to Protect Yourself from Order Number Scams

While scammers are constantly rotating new order number variations, the fundamental tricks remain consistent. Use these proactive tips to avoid falling victim:

  • Let unknown numbers go to voicemail. Don’t answer calls from phone numbers you don’t recognize. Let them leave a message so you can verify their claims.
  • Never pay over the phone. Real customer support will never demand immediate payment over the phone using odd methods like gift cards. Politely refuse and offer to call them back.
  • Set up fraud alerts. Proactively establish fraud alerts with your bank and credit card companies. This can provide an early warning for unauthorized activity.
  • Limit personal info shared publicly. Scammers exploit any personal details available online to sound more legitimate. Limit what’s shared publicly on social media and company websites.
  • Use call screening and blocking. Enable call screening features offered by wireless carriers and phone services. Block any numbers confirmed to be scammers.
  • Avoid clicking links in messages. If you receive a text or email about an order, don’t click any links. Manually log in to that retailer’s website to view orders and account activity.
  • Keep devices and software updated. Maintain the latest security updates on all computers, phones, apps and operating systems. These patches address vulnerabilities that scammers exploit.
  • Use strong passwords. Ensure all online accounts are protected with strong, unique passwords. Enable two-factor authentication wherever available for an added layer of security.
  • Limit use of public WiFi. Be cautious when accessing any sensitive accounts or data over public Wi-Fi. Use a VPN if possible for greater protection of your traffic.
  • Carefully review permissions. Don’t grant unnecessary permissions to apps and services that could expose your data. Only enable access that is truly needed.
  • Check credit reports annually. Stay on top of your credit by reviewing credit reports from Equifax, Experian and TransUnion once per year. Dispute any unauthorized accounts or charges.

How to Remove Unwanted Apps and Malware

If a pop-up scam tricked you into downloading an unwanted program — or you suspect your device is infected — follow the free, step-by-step removal guide below to clean it completely.

Before you start: this guide may look long, but that’s only because we’ve broken everything down into clear, detailed steps that anyone can follow — no technical skills needed, and every tool we use is free.
Please follow the steps in order. If you get stuck or have doubts at any point, stop and ask for help in our free support forum — our team will guide you personally.
Choose your device to get started. Browser hijackers, unwanted apps, and adware can infect Windows, Mac, Android, and iOS devices alike — click your operating system below to jump straight to the right instructions.
Remove Unwanted Apps and Malware from Windows

Remove Unwanted Apps and Malware from Windows

To remove unwanted apps and malware from your Windows PC, follow these steps:

STEP 1: Uninstall malicious programs from Windows

In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.

Windows 11Windows 10Windows 8Windows 7
  1. Open the Settings app

    Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.
    Windows 11 Open Settings

  2. Go to “Apps & Features”

    In the Settings window, click “Apps” in the sidebar, then select “Apps & Features“.

    Windows 11 Apps and Feature

  3. Find and uninstall the malicious program

    Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
    Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
    When you find the malicious program, click the three dots next to it and select “Uninstall“.

    Windows 11 Uninstall malicious program

    Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
  4. Complete the uninstall

    Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
    Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

    Windows 11 Confirm Uninstall

  1. Open the Settings app

    Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
    Windows 10: Click the Start button then click on Settings

  2. Click on “Apps”

    In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.

    Windows 10: Click on Apps

  3. Find and uninstall the malicious program

    Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
    Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
    When you find the malicious program, click on it and select “Uninstall“.

    Windows 10: Uninstall malware from Windows

    Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
  4. Complete the uninstall

    Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
    Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
    Windows 10: Complete the uninstall process

  1. Open “Programs and Features”

    Right-click the Start button in the taskbar, then select “Programs and Features“. This takes you straight to the list of installed programs.
    Right click on Start and select Programs and Features

  2. Find and uninstall the malicious program

    Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.

    Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

    Select malicious program then click on Uninstall

  3. Complete the uninstall

    Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

  1. Open the Control Panel

    Click the “Start” button, then click “Control Panel“.
    Windows 7 go to Control Panel

  2. Click on “Uninstall a Program”

    In the Control Panel, click “Uninstall a Program” under the Programs category.
    Select Uninstall malicious program from Control Panel

  3. Find and uninstall the malicious program

    Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.

    Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

    Uninstall malware from Windows 7

  4. Complete the uninstall

    Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Is a stubborn program refusing to uninstall? Use Revo Uninstaller to force-remove it completely, including leftover files and registry entries.

With the malicious programs removed, you’re ready for the next step in this guide.

STEP 2: Reset browsers back to default settings

In this step, we will remove spam notifications,  malicious extensions, and change to default any settings that might have been changed by malware.
Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.

ChromeFirefoxMicrosoft EdgeInternet Explorer
Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Open the Chrome menu

    In the top-right corner of Chrome, click the three-dot (⋮) icon to open the menu.

    Click the three-dot menu icon in Chrome
  2. Go to Settings

    From the menu, select Settings.

    Select Settings from the Chrome menu
  3. Select “Reset settings”

    In the left sidebar, scroll down and click Reset settings.

    Click Reset settings in the Chrome sidebar
  4. Choose “Restore settings to their original defaults”

    Click Restore settings to their original defaults.

    Choose Restore settings to their original defaults
  5. Confirm the reset

    In the dialog that appears, click Reset settings. This restores your homepage, search engine, new tab page, and pinned tabs to default, disables all extensions, and clears temporary site data — undoing the changes the malware made.

    Don’t worry: your bookmarks, history, and saved passwords are safe and will not be deleted.

    Confirm the Chrome reset
Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Open the Firefox menu and click “Help”

    Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help“.
    Click on the Firefox Menu button then select Help button

  2. Click “More troubleshooting information”

    In the Help menu, click “More troubleshooting information“.
    Click More Troubleshooting Information

  3. Click “Refresh Firefox”

    On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the top-right area of the page.
    Click on Refresh Firefox

  4. Confirm the refresh

    In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
    Click again on Refresh Firefox button

  5. Click “Finish”

    Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish” — your Firefox is now clean.

    About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Open the Edge menu and click “Settings”

    Click the three dots (…) in the top-right corner of Microsoft Edge to open the main menu, then click “Settings“.
    Click the three dots in the top-right corner and then click on Settings

  2. Click “Reset settings”

    In the left sidebar, click “Reset settings“.
    Click Reset Settings option

  3. Click “Restore settings to their default values”

    In the main window, click “Restore settings to their default values“.
    Select Restore settings to their default values

  4. Confirm by clicking “Reset”

    In the confirmation dialog, click “Reset“. This restores your homepage, search engine, new tab page, and startup pages to default, disables all extensions, and clears temporary data like cookies — undoing the changes the malware made.
    Click Reset to reset your browser

    Don’t worry: your favorites, browsing history, and saved passwords are safe and will not be deleted.

Reset Internet Explorer to default settings

We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.

  1. Go to “Internet Options”.

    Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.

  2. Select the “Advanced” tab, then click “Reset”

    In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.

  3. Click on “Reset”.

    In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.

  4. Click on “Close”.

    When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
    Close your browser and then you can open Internet Explorer again.

STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs

In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.

  1. Download Malwarebytes

    Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.

    DOWNLOAD MALWAREBYTES FOR WINDOWS (FREE)

    (The link opens in a new page where your download will start)
  2. Install Malwarebytes

    When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.

    MBAM1
  3. Follow the On-Screen Prompts to Install Malwarebytes

    The setup wizard will walk you through a few quick screens:

    • Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.

      MBAM3 1
    • Malwarebytes will now install on your device. This usually takes under a minute.

      MBAM4
    • When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.

      MBAM6 1
    • On the final screen, click Open Malwarebytes to launch the program.

      MBAM5 1
  4. Enable “Scan for Rootkits”

    Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.

    MBAM8

    In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.

    MBAM9

    Done? Click “Dashboard” in the left pane to return to the main screen.

  5. Start the Scan

    Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.

    MBAM10
  6. Wait for the Scan to Finish

    The scan checks your entire system for browser hijackers and other malicious programs, so it can take several minutes. Feel free to do something else — just check back occasionally to see the progress.

    MBAM11
  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.

    MBAM12

    Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.

    MBAM13

  8. Restart Your Computer

    Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, your PC is clean and you can continue with the next steps in this guide.

    MBAM14

STEP 4: Use HitmanPro to scan your computer for badware

In this next step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.

HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious gets sent to the cloud, where it’s analyzed by two of the best antivirus engines available: Bitdefender and Kaspersky.

Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to clean your PC at no cost. (A full license is $24.95 per year for 1 PC.)

  1. Download HitmanPro

    Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.

    DOWNLOAD HITMANPRO (FREE SCAN)
    (The link opens in a new page where your download will start)
  2. Install HitmanPro

    When the download finishes, open your Downloads folder and double-click the file: “hitmanpro.exe” on 32-bit Windows, or “hitmanpro_x64.exe” on 64-bit Windows.

    Double-click on the HitmanPro file

    If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.

    Windows asking for permissions to run the HitmanPro setup

  3. Follow the On-Screen Prompts

    On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.

    Click Next to install HitmanPro on your PC

    HitmanPro final installer screen

  4. Wait for the Scan to Finish

    HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
    HitmanPro scans your computer for any infections, adware, or potentially unwanted programs that may be present

  5. Review the Results and Click “Next”

    When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.

    HitmanPro scan summary. Click Next to remove malware

  6. Click “Activate Free License”

    To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.
    Click on the Activate free license button

    When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, just click Close — your PC is clean.

STEP 5: Use AdwCleaner to remove adware and malicious browser policies

In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.

AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.

  1. Download AdwCleaner

    Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.

    DOWNLOAD ADWCLEANER (FREE)

    (The link opens in a new page where your download will start)
  2. Run AdwCleaner

    Open your Downloads folder and double-click the file named “adwcleaner_x.x.x.exe“. There’s no installation — the program starts right away.
    Download AdwCleaner on your computer

    If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.

    Windows ask if you want to run AdwCleaner

  3. Enable “Reset Chrome policies”

    This setting removes malicious browser policies — a trick malware uses to lock your browser settings so you can’t change them back. Click “Settings” on the left side of the window, then turn on “Reset Chrome policies“.

    Enable Reset Chrome policies to remove malicious browser policies

  4. Start the Scan

    Click “Dashboard” on the left side of the window, then click the “Scan” button.

    Click on Scan to start a AdwCleaner scan

  5. Wait for the Scan to Finish

    AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.

    AdwCleaner scanning for adware and other malware

  6. Quarantine the Detected Threats

    When the scan finishes, AdwCleaner will list everything it found. Click the “Quarantine” button to remove all the malicious items at once.

    Click on Quarantine to remove malware

  7. Click “Continue” to Finish the Cleanup

    Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.
    Click Continue to remove malicious files

    AdwCleaner will now delete all detected malware from your computer. If it asks you to restart your PC, allow it — your computer will be clean when you log back in.

That’s it — your Windows computer is now clean. The unwanted apps, adware, and any other malware have been removed.

If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from Mac

Remove Unwanted Apps and Malware from Mac

To remove unwanted apps and malware from your Mac, follow these steps:

STEP 1: Remove malicious profiles

Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.

In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:

  1. Open “System Settings”

    From the Apple menu () in the top-left corner of the screen, select System Settings. (On macOS Monterey and earlier, this is called System Preferences.)

  2. Look for “Profiles”

    In the System Settings window, search for Profiles — on newer macOS versions you’ll find it under Privacy & Security, or you can type “Profiles” in the search box.
    Search for Profiles in System Preferences

    No Profiles section? Good news — that means no profiles are installed on your Mac, which is completely normal. Skip ahead to the next step of this guide.
  3. Remove the malicious profiles

    Malware uses configuration profiles to lock your browser settings — forcing a fake search engine or homepage on you and preventing you from changing it back. If you see a profile you don’t recognize (and your Mac isn’t managed by your workplace or school), select it, press the − (minus) button, and click Remove to confirm.
    Remove malicious profiles from your Mac

STEP 2: Delete malicious apps

In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.

  1. Quit the malicious programs

    Check the Apple menu bar in the top-right corner of your screen. If you see an icon you don’t recognize, click it and select Quit. This stops the malware from running so it can’t interfere while we remove it.

  2. Open “Finder”

    Click the Finder icon in your dock.
    Open Finder

  3. Click on “Applications”

    In the Finder sidebar, click “Applications“.
    Click on Applications

  4. Find and remove the malicious app

    Scroll through the list of installed apps and look for anything suspicious — an app you don’t remember installing, or one with a strange or generic name. When you find it, right-click it and select “Move to Trash“.

    Some known malicious programs to look for: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, and WebDiscover. The names change constantly, though — so treat any app you can’t account for as suspect.

    Find malicious programs and Remove It

  5. Empty the Trash

    Right-click the Trash icon in your dock and select “Empty Trash“. This permanently deletes the malicious app you just removed — until you do this, the malware is still on your Mac.
    Empty Trash

  6. Find and remove the malicious files

    Malware on Mac uses launch agents and launch daemons — small files that automatically restart the malware every time you boot your Mac. We’ll check the four folders where they hide:

    1. Click the desktop to make sure you’re in Finder, then open the “Go” menu and click “Go to Folder“.Go to Folder mac
    2. Copy and paste each of the paths below into the window, one at a time, and click Go after each:
      • /Library/LaunchAgents
      • ~/Library/LaunchAgents
      • /Library/Application Support
      • /Library/LaunchDaemons
      Type the commands in the Go to Folder window

    3. In each folder, look for suspicious .plist files — typically named after the malware or with odd, random-looking names. Some known examples: “com.adobe.fpsaud.plist”, “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, and “com.myppes.net-preferences.plist”. When you find a malicious file, move it to the Trash — then empty the Trash again when you’re done.
      Be careful: these folders also contain files belonging to legitimate apps — especially /Library/Application Support, where programs like Adobe, Google, and Microsoft store their data. Only delete files you’re confident are malicious. If you’re unsure about a file, search its exact name online first — or skip it; the Malwarebytes scan in the next step will catch what you miss.

STEP 3: Reset browsers back to default settings

In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware.
For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.

Safari BrowserChrome for Mac BrowserFirefox for Mac Browser
Remove malicious extensions and settings from Safari

To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.

  1. Go to Safari’s “Preferences”.

    On the menu bar, click the “Safari” menu and select “Preferences”.
    On the Menu bar Click on Safari then Preference

  2. Check Homepage.

    This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.

    Change Homepage in Safari

  3. Click “Extensions”

    Next, click on the “Extensions” tab.
    Click on Extensions MacOS

  4. Find and uninstall malicious extensions.

    The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
    Click on Uninstall to remove malicious extension

  5. Remove spam notifications ads

    Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.

    Deselect Allow websites to ask for permission to send push notifications

  6. Remove all data stored by websites on your computer.

    In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
    Click Manage Website Data

    In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.

    Click Remove All Website Data

  7. Empty Safari Caches.

    From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
    Show Dev Bar

    From the menu bar select Develop, then click on Empty Caches as seen in the image below.
    empty cache

Remove malware from Chrome for Mac

To remove malware from Chrome for Mac we will reset the browser settings to their default. Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.

  1. Click on the three dots at the top right and go to Settings.

    Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen. Click on the Chrome menu button then on the Settings button
  2. In the left sidebar, click on the “Reset and Cleanup” option.

    In the left sidebar, click on “Reset and clean up“. Click on Reset and Cleanup
  3. Click “Reset settings to their original defaults”.

    Now click on the “Reset settings to their original defaults”. link as shown in the image below.  Reset Chrome
  4. Click “Reset Settings” button.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button. Confirm Reset Chrome browser
  5. (Optional) Reset Chrome Data Sync.

    In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button. Chrome Sync Reset
Remove malware from Firefox for Mac

To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Go to the “Help” menu.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Image - Click on the Firefox Menu button then select Help

  2. Click “Troubleshooting Information”.

    Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.

    Image - Troubleshooting Information option in Firefox Mac

  3. Click on “Refresh Firefox”

    Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    Image - Click on the Refresh Firefox button Mac

  4. Confirm.

    To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Image - Click again on Refresh Firefox button

  5. Click on “Finish”.

    Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

STEP 4: Run a scan with Malwarebytes for Mac to remove malware

In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.

Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan and clean your Mac in just a few minutes.

  1. Download Malwarebytes for Mac

    Click the button below to download the latest version of Malwarebytes for Mac.

    DOWNLOAD MALWAREBYTES FOR MAC (FREE)
    (The link opens in a new page where your download will start)
  2. Open the Malwarebytes setup file

    When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.

    Double-click on setup file to install Malwarebytes

  3. Follow the On-Screen Prompts to Install Malwarebytes

    The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac

    Click Install to install Malwarebytes on Mac

    When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.

  4. Select “Personal Computer” or “Work Computer”

    Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
    Select Personal Computer or Work Computer mac

  5. Start the Scan

    Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
    Click on Scan button to start a system scan Mac

  6. Wait for the Scan to Finish

    Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
    Wait for Malwarebytes for Mac to scan for malware

  7. Quarantine the Detected Threats

    When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
    Review the malicious programs and click on Quarantine to remove malware

  8. Restart Your Mac

    Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, your Mac is clean.
    Malwarebytes For Mac requesting to restart computer

That’s it — your Mac is now clean. The unwanted apps, adware, and any other malware have been removed.

If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Remove Unwanted Apps and Malware from Android

Remove Unwanted Apps and Malware from Android

To remove unwanted apps and malware from your Android phone or tablet, follow these steps:

STEP 1: Uninstall malicious apps

In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find the malicious app.

    The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
    Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.

    Search trough the Apps list for the malicious app
  4. Uninstall the malicious app

    When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
    Uninstall malicious app from Android

    A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.

    Confirm uninstall app from Android phone

STEP 2: Reset browsers back to default settings

In this second step, we will reset your browser to its default settings to remove spam notifications, unwated search redirects, and restore its factory settings

Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.

Chrome for AndroidFirefoxOperaSamsung Internet BrowserMicrosoft Edge

Remove malware from Chrome for Android

To reset Chrome for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Chrome.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
    Tap on Chrome

  4. Tap “Storage”.

    When Chrome’s app info menu is displayed, tap on “Storage“.
    Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
    Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
    Tap Ok to restore default settings

Remove malware from Firefox for Android

To reset Firefox for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Firefox.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When Firefox’s app info menu is displayed, tap on “Storage“.
    Firefox - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Firefox - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Firefox data including accounts, bookmarks, and your settings to reset the default settings.
    Firefox - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from the Opera browser

To reset the Opera browser to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Opera.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When Opera’s app info menu is displayed, tap on “Storage“.
    Opera - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Opera - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
    Opera - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Samsung Internet Browser

To reset the Samsung Internet Browser to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Samsung Internet Browser.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
    Samsung Internet Browser - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Samsung Internet Browser - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
    Samsung Internet Browser - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Microsoft Edge for Android

To reset the Microsoft Edge for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Microsoft Edge.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
    Microsoft Edge - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Microsoft Edge - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
    Microsoft Edge - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

STEP 3: Use Malwarebytes for Android to remove malicious apps

In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.

Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    MALWAREBYTES FOR ANDROID DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Android)
  2. Install Malwarebytes for Android on your phone.

    In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
    This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.
    Malwarebytes Setup Screen 1
    Tap on “Got it” to proceed to the next step.
    Malwarebytes Setup Screen 2
    Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
    Malwarebytes Setup Screen 3
    Tap on “Allow” to permit Malwarebytes to access the files on your phone.
    Malwarebytes Setup Screen 4

  4. Update database and run a scan with Malwarebytes for Android

    You will now be prompted to update the Malwarebytes database and run a full system scan.

    Malwarebytes fix issue

    Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.

    Update database and run Malwarebytes scan on phone

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning Android for Vmalware

  6. Click on “Remove Selected”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
    Remove malware from your phone

  7. Restart your phone.

    Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.

That’s it — your Android device is now clean. The malicious apps, adware, and browser redirects have been removed.

If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from iPhone and iPad

Remove Unwanted Apps and Malware from iPhone and iPad

To remove unwanted apps and malware from your iPhone or iPad, follow these steps:

STEP 1: Clean your browser

First, we’ll clean Safari using the built-in “Clear History and Website Data” feature. This removes your browsing history, cookies, and cached data — including the stored data that scam sites use to keep showing you pop-ups and redirects. Don’t worry: this won’t delete your photos, apps, or saved passwords.

  1. Don’t tap anything inside the scam page or pop-up — the buttons are designed to trick you. Instead, tap the tabs icon in the lower-right corner of Safari, as shown below.
    Tabs Icon
  2. Tap the X on the malicious tab (or swipe it up) to close it safely.
    Tap X to close malicious site
  3. Open the Settings app.
    Open Settings App
  4. Turn on Airplane Mode. This temporarily disconnects your iPhone from the internet, so the scam site can’t load anything while we clean up. We’ll turn it back off at the end.
    Enable Airplane Mode
  5. Scroll down and tap Safari.
    Tap Safari
  6. Tap Clear History and Website Data.
    Tap Clear History
  7. Confirm by tapping “Clear History and Data” in the pop-up.
    Tap to confirm
  8. While you’re still in Safari settings, turn on Block Pop-ups and Fraudulent Website Warning. These two switches stop most scam pages before they can even load.
    Enable Popup Blocker
  9. Tap Settings in the upper-left corner to return to the main Settings menu.
    Settings Shortcut
  10. Turn Airplane Mode back off to reconnect your iPhone to the internet.
    Disable Airplane Mode

STEP 2: Delete unwanted apps

Next, we’ll remove any suspicious apps from your iPhone. If a shady website redirected you to the App Store and you installed an app — or you spot an app you don’t remember downloading — delete it now:

  1. On the home screen, tap and hold the unwanted app’s icon until the icons start to wiggle.

  2. Tap the minus (–) badge in the corner of the app icon, then tap Delete App. (On older iOS versions, this badge appears as an “X”.)

  3. Confirm by tapping “Delete“.

That’s it — your iPhone is now clean and safe to use.

To stop these scam pages from coming back, we recommend installing an ad blocker like AdGuard. It blocks the malicious ads and redirects that cause these pop-ups in the first place.

Still having issues after completing these steps? Try one of the following:

That’s it — your iPhone or iPad is now clean.

Frequently Asked Questions about the Order Number 7399-3725 Scam

1. What is the Order Number 7399-3725 scam?

The Order Number 7399-3725 scam is a robocall phishing scheme where scammers impersonate a legitimate company and claim a fraudulent order was placed in your name. They say hackers compromised your account or device and remote access is needed to cancel the order. If granted access, the scammers can install malware and steal personal data. Victims are also tricked into purchasing gift cards and providing the redemption codes.

2. How does the Order Number 7399-3725 scam work?

You first receive an automated robocall about an unauthorized order placed with your account details. If you press 1 to inquire further, you are connected to a “support agent” at a scam call center. They pretend to look up order details and claim that a hacker must have accessed your account. To cancel the order, they insist you provide remote access to your device and purchase gift cards for a refund. With remote access, the scammers steal personal data and drain the gift cards.

3. What numbers are used for this scam?

The incoming robocalls use spoofing technology to display phone numbers from major companies and government agencies to appear legitimate. When victims call back, they are connected to fraudulent “support centers” in India that operate the scam. The numbers often include area codes 888, 800, 858, and 838.

4. What information do the scammers want?

The scammers aim to extract sensitive personal information through remote access including: login credentials, financial account details, social security numbers, passport numbers, digital signatures, and driver’s license numbers. They can use this info for identity theft. They also want gift card codes and wire transfer payments.

5. What should I do if I receive this scam call?

Immediately hang up if you receive a robocall about an unknown order. Do not press any numbers or call unfamiliar numbers back. Contact the real retailer to verify your account status. Monitor financial accounts closely for fraud. Never provide remote access to your device or pay with gift cards per a caller’s instructions.

6. How can I avoid falling victim to the scam?

Let unknown calls go to voicemail. Use call screening and blocking. Don’t click links in unexpected texts/emails about orders – manually login to retailer sites instead. Keep devices updated and use strong passwords. Set up fraud alerts with your bank. Limit personal info shared online. Protect your WiFi network.

7. What should I do if I already provided scammers remote access or gift card codes?

If you provided remote access, immediately disconnect your device from the internet and wipe it completely. Change ALL passwords for online accounts, even if they appear unchanged. Place fraud alerts on credit reports and monitor closely. If you gave gift card codes, report it immediately so the retailer can attempt to block further redemption.

8. How can I report this scam?

File reports about the robocall with the FTC, FCC, and your local police department. Report gift card or financial fraud to your local authorities and institutions impacted. Submit complaints to the FBI’s Internet Crime Complaint Center (IC3). Your reports help law enforcement uncover larger scams.

9. How can I recover financially from this scam?

Work with your bank and credit card companies to reverse any unauthorized charges. Place a credit freeze if identity theft is suspected. Contact retailers to void any fraudulent orders placed in your name. Monitor credit reports and dispute any accounts or inquiries opened without your approval.

10. How can I help others avoid this scam?

Share information about this scam on social media and directly with family and friends. Report details to news outlets and government agencies to increase public awareness. Post online reviews detailing your experience to warn others away from fraudulent “support” numbers associated with this scam.

The Bottom Line

The Order Number 7399-3725 scam preys upon unsuspecting consumers through clever social engineering and urgent pleas for help cancelling an imaginary order.

If you receive a call like this, proceed with extreme caution. Never provide personal information or agree to download software to give a stranger remote access to your device. Legitimate support will never operate in this manner.

You have every right to slowly assess the situation, hang up, and call the company back directly using official channels. Taking your time to verify claims is the best way to avoid falling victim to this invasive scam.

Being an educated, vigilant consumer remains the top defense. Share information about this scam with family and friends to prevent their exposure as well. Through public awareness and proactive precautions, hopefully the surge in Order Number 7399-3725 scams will subside.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

Next

Alert: The “Press 1” Robocall Scam Wants to Steal Your Money