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Current problem Required: Brief overview of the issues you are experiencing. (Troubleshooting)

Action taken Required: Explain all the steps you have taken to help resolve the issue, but have been unsuccessful. Be thorough to include any relative information that may help your problem get solved faster. (Troubleshooting)

Security apps installed Required: List all current security apps including real-time and on-demand software installed. (Troubleshooting)

Recent system changes Required: Explain all recent system changes that include updated driver firmware, security apps and OS updates. Be thorough to include any relative information that may help your problem get solved faster. (Troubleshooting)

Unstable software Required: List all software that may be considered unstable, this includes alpha, beta, developer preview, insider and RC builds of OS and apps. (Troubleshooting)

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