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Which operating system and version is installed on your device?
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What is the name of your device: brand, model and edition (eg: iPad 2, Samsung Galaxy S6)
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What issues and symptoms are you currently experiencing on the infected device?
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What steps have you taken in order to remove the malware from the infected device? What tools/antivirus scanners have you used (if any) to remove this infection, or what manual actions have you taken (if any).

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