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Required
Enter the operating system and version shown in the device settings. Describe suspected infection symptoms separately; unusual behavior does not by itself confirm malware.
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Enter the manufacturer and exact phone or tablet model from Settings > About. Do not include the IMEI, serial number, or phone number.
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Describe what you see, when it began, and whether it affects one app or the whole device. Include exact warnings if possible, with personal details removed.
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List any scans, app removals, or other troubleshooting already tried and their results. Enter None if you have not tried anything yet.
List the extensions installed in the affected browser and, if relevant, when each was added. The extensions menu name varies by browser.
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