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Windows Malware Removal Help & Support
2 issues cryptowall ransomware and multiple dllhost.exe*32
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<blockquote data-quote="TXKalicoKat" data-source="post: 287960" data-attributes="member: 29741"><p>Computer slowed down so I cleared cookies and internet history. Problem not solved. Viewing Task Master revealed multiple occurrences(20+) of dllhost.exe *32 Com Surrogate that devoured all my RAM. Shut down the computer often to try and clear out the RAM and that would help for a little while. Recently I've been getting a pop up when I boot up the computer in normal mode (not in Safe Mode) that asks what program I want to use to open a file named Mary. I tried Notepad just to see what the file was (I'm not familiar with it) and it seemed to be blank. Then I tried to attach a picture to an email and I found all the encrypted photos and files with a ransom note. I ran Norton Power Eraser and Malwarebyte and I think that got rid of the malware but the files are still encrypted. The CPU will rev up like it's going to take off. I've been using Safe Mode with Network for the last few days. Any help will be most welcome. I've attached the FRST and Addition files.</p></blockquote><p></p>
[QUOTE="TXKalicoKat, post: 287960, member: 29741"] Computer slowed down so I cleared cookies and internet history. Problem not solved. Viewing Task Master revealed multiple occurrences(20+) of dllhost.exe *32 Com Surrogate that devoured all my RAM. Shut down the computer often to try and clear out the RAM and that would help for a little while. Recently I've been getting a pop up when I boot up the computer in normal mode (not in Safe Mode) that asks what program I want to use to open a file named Mary. I tried Notepad just to see what the file was (I'm not familiar with it) and it seemed to be blank. Then I tried to attach a picture to an email and I found all the encrypted photos and files with a ransom note. I ran Norton Power Eraser and Malwarebyte and I think that got rid of the malware but the files are still encrypted. The CPU will rev up like it's going to take off. I've been using Safe Mode with Network for the last few days. Any help will be most welcome. I've attached the FRST and Addition files. [/QUOTE]
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