Hello,
They call me
TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
Scan with Malwarebytes' Anti-Malware
Please download
Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
- In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:
- Click the "Windows Orb" Start button, then click Computer.
- Right-click on the drive that you wish to check > Properties > Tools tab
- In the "Error checking" section, click on Check now.
- Place a checkmark in both boxes > Start.
- If the disk you have chosen is the Windows system disk:
- A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
- Click Schedule disk check > OK and close all windows.
- Re-start the computer. The disk will be checked when the system boots.
- This will take some time to run and at times may appear stalled but just let it run.
- When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
- Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
- The Event Viewer window will open.
- In the left pane, expand "Windows Logs" and then click on Application.
- In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
- Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
- Click on that Wininit entry to select it.
- On the top main menu, click Action > Copy > Copy Details as Text.
- Paste the contents into your next reply.