Troubleshoot A weird laptop screen

[JB007]

Hello,
Yesterday a friend of mine contacted me to ask me if I've ever seen a screen like the one on his laptop (Lenovo Ideapad).
I never had this privilege and you ?
This problem occurs from time to time and the only way to solve it is to restart the laptop.

 

[Pat MacKnife]

Perhaps try to update graphics driver....

 

[show-Zi]

If the driver is updated and the symptom is not improved, the hardware may be faulty. If possible, try connecting to an external display to see if the same symptoms occur.
I feel like a hardware glitch.

 

[roger_m]

That looks like a hardware issue rather than a driver problem. If your laptop has dedicated graphics (rather than just integrated graphics), it's possible the graphics chip is faulty.

 

[sepik]

Hello,
If possible, try linux "live" USB. Usually, linux can handle gfx driver quite good(sigh nvidia), but if it works with linux, then its a driver problem on the windows side.

 

[JB007]

Hello,
Thanks for your answers.
I will contact my friend ASAP and then give you more informations. (He is not very comfortable with English language ).

 

[Ink]

Is it still covered by the warranty?

 

[CyberTech]

Hello,
Thanks for your answers.
I will contact my friend ASAP and then give you more informations. (He is not very comfortable with English language ).

Yea please let us know that we would like to know it!

 

[JB007]

If the driver is updated and the symptom is not improved, the hardware may be faulty. If possible, try connecting to an external display to see if the same symptoms occur.
I feel like a hardware glitch.

Hello,
My friend tell me that the this problem did not appear on the HDMI screen.

That looks like a hardware issue rather than a driver problem. If your laptop has dedicated graphics (rather than just integrated graphics), it's possible the graphics chip is faulty.

As you can see on the photos below, I don't think that this basic laptop has a dedicated graphic card.

Is it still covered by the warranty?

Unfortunately there is no more guarantee

 

[Divine_Barakah]

Try updating your graphics card driver from device manager and see what happens.

 

[plat]

Is this laptop running Windows 10 v. 2004? It looks like it but the photo is kind of grainy. If it is running 2004, it's no longer possible to update drivers via Device Manager. You can have a look at the Settings App under Windows Updates/Optional Updates link but be very careful. I prefer to go straight to the sources myself.

Source

Either look at Lenovo's site for any Ideapad 330 drivers available or, if your friend is not comfortable taking the back plate off, maybe inquire if there's a reputable shop in the area to troubleshoot the hardware. I read laptops have maybe a three to four year lifespan, sadly. But exhaust all the possibilities first and weigh cost versus benefits.

search_content

I don't have the product ID so you'll have to enter that info in order to proceed to the drivers.

Edit: Did your friend know there is this Lenovo software for hardware diagnostics? I don't know how good or specific it is but maybe he can consider running it and see what turns up.

Lenovo Diagnostic Solutions: Downloads - Lenovo Support US

support.lenovo.com

 

[show-Zi]

If the display of the external output did not have any problems, it is probably that the LCD itself is defective.
I think the reason why the symptoms are temporarily improved by rebooting is that the signal is reset once.

 

[JB007]

Thanks for your help.
I will let you know the evolution of this problem ASAP.

 

[yuanyasmine]

I'd start with changing the 'hardware acceleration" options in Flash. Might help.

If not, it's more likely to be the video card than a loose cable. And if happens to be part of the motherboard (what is usual in a laptop) it can be a quite expensive repair to replace the motherboard.

 

[JB007]

Hi,
The end of the story: my friend purchased a new laptop

 

[CyberTech]

Hi,
The end of the story: my friend purchased a new laptop

Ah no screen replacement?

 

[JB007]

Ah no screen replacement?

No, it was "basic" laptop and reparing it did not worth the price.

 

[show-Zi]

I think it's a wise choice