Crysys

New Member
Hi, this keeps coming up whenever I go onto MSN on my iPad. Can you please advise how to safely get rid of it?
I’m a complete novice with this sort of thing and am fearful of doing something wrong. Many thanks.
 

Spawn

Administrator
Verified
Staff member
Can you tell us more about the issue;
Is it a notification, or redirect when using Safari browser on iPad?
Does it only happen with Safari browser, or other browsers too?

Delete history, cache, and cookies
Here's how to clear information from your device:
  • To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
  • To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.
Source: Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
 

Crysys

New Member
Hi guys, thanks for replying. I only use Safari so no idea if it happens on any other. This notification appears as a whole grey page, with an icon of a folder in it with the words get-user-id to click on. I can’t get past it and won’t click on anything, just in case. I cleared the history and data but it still appears. It only occurs with MSN homepage. I hope this is helpful. Many thanks again.
 

oldschool

Level 53
Verified
This notification appears as a whole grey page, with an icon of a folder in it with the words get-user-id to click on. I can’t get past it and won’t click on anything, just in case. I cleared the history and data but it still appears.
I suspect you may need to reset your iPad, unless someone else has a better idea.

Back up your data prior to a reset. (y)
 
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