SOLVED Adware keeps reappearing. Cannot remove!

Discussion in 'Malware Removal Assistance For Windows' started by FenixVictoria, Dec 17, 2017.

Need Malware Removal Help?

We offer free malware removal assistance to our members. Sign Up now, and get free malware removal support.

  1. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    A long time ago. I'm not sure when. But a few months ago. Around 6-9 months
    Current issues and symptoms:
    Anytime I click on anything on my browsers, a new tab opens with an ad. It just keeps coming back and back and back. Even after malware removals it still reinstalls itself or something. I can't get rid of it! It's extremely annoying.
    Steps taken in order to remove the infection:
    Clicking on anything in my browsers, any browsers opens a new tab with an ad. No matter which site which page.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    I need help in removing this adware. It keeps coming back, should be in the reports you guys asked for in the previous things. Thanks for helping.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,729
    2,655
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG]Scan with Malwarebytes' Anti-Malware

    Please download Malwarebytes Anti-Malware and save it to your desktop.
    • Install the progam.
    • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
    • If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
    • Upon completion of the scan (or after the reboot), click the Reports tab.
    • Double-click the Scan Log.
    • At the bottom click Export and choose Text file.
    Save the file to your desktop and include its content in your next reply.
     

    Attached Files:

  3. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    Here is the report from the malwarebytes thing you asked me to install.
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,729
    2,655
    Malware Removal, Gaming
    Windows 7
    ESET
    How is the situation now?
     
  5. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    It is still the same. It seems like it's fixed for about a mere 5 minutes. Then all of a sudden when you press anything. It just opens another tab again with adware. It can't go away no matter what I tried.
     
  6. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    I've tried using everything malwarebytes and a whole other bunch of adware fighter before coming here with not a single chance of redemption.
     
  7. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,729
    2,655
    Malware Removal, Gaming
    Windows 7
    ESET
    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
  8. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    Here it is. New one.
     

    Attached Files:

  9. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,729
    2,655
    Malware Removal, Gaming
    Windows 7
    ESET
    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.



    [​IMG] Fix with AdwCleaner

    Please download AdwCleaner by Xplode and save the file to your Desktop.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
    • Accept the Terms of use.
    • Wait until the database is updated.
    • Click Scan.
    • When finished, please click Clean.
    • Your PC should reboot now.
    • After reboot, logfile will be opened. Copy its content into your next reply.

    Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
     

    Attached Files:

  10. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    Fix log and this is the adware log after I rebooted.

    # AdwCleaner 7.0.6.0 - Logfile created on Sun Dec 24 14:40:33 2017
    # Updated on 2017/21/12 by Malwarebytes
    # Running on Windows 10 Home (X64)
    # Mode: clean
    # Support: Customer Support & Help Center

    ***** [ Services ] *****

    Deleted: mrupdsrv
    Deleted: Updater.Mail.Ru


    ***** [ Folders ] *****

    Deleted: C:\Users\Gerrage\AppData\Local\Поиcк в Интeрнете
    Deleted: C:\ProgramData\Mail.Ru
    Deleted: C:\ProgramData\Application Data\Mail.Ru
    Deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Mail.Ru
    Deleted: C:\Program Files (x86)\Mail.Ru
    Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Mail.Ru
    Deleted: C:\Users\All Users\Mail.Ru
    Deleted: C:\Users\Gerrage\AppData\Local\Mail.Ru
    Deleted: C:\Program Files (x86)\FpGcSjfNZDUn
    Deleted: C:\Program Files (x86)\vknAtWNPMhpU2
    Deleted: C:\Program Files (x86)\gVEKLTxUjIE
    Deleted: C:\Program Files (x86)\OGqwJxyzdjgEZIvrFER


    ***** [ Files ] *****

    Deleted: C:\Users\Gerrage\Favorites\Mail.Ru.url
    Deleted: C:\Users\Gerrage\Favorites\Mail.Ru Агент - используй для общения!.url
    Deleted: C:\Users\Gerrage\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Mail.Ru.lnk


    ***** [ DLL ] *****

    No malicious DLLs cleaned.

    ***** [ WMI ] *****

    No malicious WMI cleaned.

    ***** [ Shortcuts ] *****

    No malicious shortcuts cleaned.

    ***** [ Tasks ] *****

    Deleted: boQbXxbEJPaDgWztw
    Deleted: jVVcebPoCjhHKmi
    Deleted: jVVcebPoCjhHKmi2
    Deleted: BmHhCekqquvtRi
    Deleted: boQbXxbEJPaDgWztw2


    ***** [ Registry ] *****

    Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Microsoft\Gosearch
    Deleted: [Key] - HKCU\Software\Microsoft\Gosearch
    Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\MailRuUpdater
    Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\MailRuUpdater
    Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{8E8F97CD-60B5-456F-A201-73065652D099}
    Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8E8F97CD-60B5-456F-A201-73065652D099}
    Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AE298D-7E8A-4F53-BE55-15D2B065F6C0}
    Deleted: [Value] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Microsoft\Windows\CurrentVersion\Run|MailRuUpdater
    Deleted: [Value] - HKCU\Software\Microsoft\Windows\CurrentVersion\Run|MailRuUpdater
    Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\E3605470-291B-44EB-8648-745EE356599A
    Deleted: [Key] - HKLM\SOFTWARE\Mail.Ru
    Deleted: [Key] - HKU\.DEFAULT\Software\Mail.Ru
    Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Mail.Ru
    Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\AppDataLow\Software\Mail.Ru
    Deleted: [Key] - HKU\S-1-5-18\Software\Mail.Ru
    Deleted: [Key] - HKCU\Software\Mail.Ru
    Deleted: [Key] - HKCU\Software\AppDataLow\Software\Mail.Ru
    Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C0D38E5A-7CF8-4105-8FE8-31B81443A114}


    ***** [ Firefox (and derivatives) ] *****

    Plugin deleted: Домашняя страница Mail.Ru -
    Plugin deleted: Поиск Mail.Ru -
    Plugin deleted: __MSG_extName__ -


    ***** [ Chromium (and derivatives) ] *****

    No malicious Chromium entries deleted.

    *************************

    ::Tracing keys deleted
    ::Winsock settings cleared
    ::Additional Actions: 0



    *************************

    C:/AdwCleaner/AdwCleaner[C0].txt - [12941 B] - [2017/5/6 11:50:56]
    C:/AdwCleaner/AdwCleaner[C1].txt - [4623 B] - [2017/9/18 10:5:6]
    C:/AdwCleaner/AdwCleaner[C2].txt - [1588 B] - [2017/11/22 19:54:56]
    C:/AdwCleaner/AdwCleaner[S0].txt - [11969 B] - [2017/5/6 11:49:28]
    C:/AdwCleaner/AdwCleaner[S1].txt - [4970 B] - [2017/9/18 10:4:4]
    C:/AdwCleaner/AdwCleaner[S2].txt - [1471 B] - [2017/11/22 19:54:36]
    C:/AdwCleaner/AdwCleaner[S3].txt - [4461 B] - [2017/12/24 14:39:44]


    ########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt ##########
     

    Attached Files:

  11. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,729
    2,655
    Malware Removal, Gaming
    Windows 7
    ESET
    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
  12. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    New One
     

    Attached Files:

  13. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,729
    2,655
    Malware Removal, Gaming
    Windows 7
    ESET
    How is the situation now?
     
  14. FenixVictoria

    FenixVictoria New Member

    Dec 16, 2017
    8
    0
    Singapore
    Windows 10
    Norton
    It seems to be solved. But I'm worried it'll come back. Anyways if it does I'll come back here. Thank you so much for the help.
     
Loading...
Similar Threads Forum Date
SOLVED addonjet adware keeps reappearing Malware Removal Assistance For Windows Oct 29, 2017
Cloudscout adware keeps reappearing despite multiple removal attempts Malware Removal Assistance For Windows May 11, 2015
Pricechop extensions/adware keeps reappearing Malware Removal Assistance For Windows Aug 12, 2014