SOLVED Adware keeps reappearing. Cannot remove!

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Dec 16, 2017
8
0
Operating System
Windows 10
Installed Antivirus
Norton
#1
I need help in removing this adware. It keeps coming back, should be in the reports you guys asked for in the previous things. Thanks for helping.
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,984
2,659
Operating System
Windows 10
Installed Antivirus
ESET
#2
Hello,


Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

Attachments

Dec 16, 2017
8
0
Operating System
Windows 10
Installed Antivirus
Norton
#5
It is still the same. It seems like it's fixed for about a mere 5 minutes. Then all of a sudden when you press anything. It just opens another tab again with adware. It can't go away no matter what I tried.
 
Dec 16, 2017
8
0
Operating System
Windows 10
Installed Antivirus
Norton
#6
I've tried using everything malwarebytes and a whole other bunch of adware fighter before coming here with not a single chance of redemption.
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,984
2,659
Operating System
Windows 10
Installed Antivirus
ESET
#7
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,984
2,659
Operating System
Windows 10
Installed Antivirus
ESET
#9
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 

Attachments

Dec 16, 2017
8
0
Operating System
Windows 10
Installed Antivirus
Norton
#10
Fix log and this is the adware log after I rebooted.

# AdwCleaner 7.0.6.0 - Logfile created on Sun Dec 24 14:40:33 2017
# Updated on 2017/21/12 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: Customer Support & Help Center

***** [ Services ] *****

Deleted: mrupdsrv
Deleted: Updater.Mail.Ru


***** [ Folders ] *****

Deleted: C:\Users\Gerrage\AppData\Local\Поиcк в Интeрнете
Deleted: C:\ProgramData\Mail.Ru
Deleted: C:\ProgramData\Application Data\Mail.Ru
Deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Mail.Ru
Deleted: C:\Program Files (x86)\Mail.Ru
Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Mail.Ru
Deleted: C:\Users\All Users\Mail.Ru
Deleted: C:\Users\Gerrage\AppData\Local\Mail.Ru
Deleted: C:\Program Files (x86)\FpGcSjfNZDUn
Deleted: C:\Program Files (x86)\vknAtWNPMhpU2
Deleted: C:\Program Files (x86)\gVEKLTxUjIE
Deleted: C:\Program Files (x86)\OGqwJxyzdjgEZIvrFER


***** [ Files ] *****

Deleted: C:\Users\Gerrage\Favorites\Mail.Ru.url
Deleted: C:\Users\Gerrage\Favorites\Mail.Ru Агент - используй для общения!.url
Deleted: C:\Users\Gerrage\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Mail.Ru.lnk


***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

Deleted: boQbXxbEJPaDgWztw
Deleted: jVVcebPoCjhHKmi
Deleted: jVVcebPoCjhHKmi2
Deleted: BmHhCekqquvtRi
Deleted: boQbXxbEJPaDgWztw2


***** [ Registry ] *****

Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Microsoft\Gosearch
Deleted: [Key] - HKCU\Software\Microsoft\Gosearch
Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\MailRuUpdater
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\MailRuUpdater
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{8E8F97CD-60B5-456F-A201-73065652D099}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8E8F97CD-60B5-456F-A201-73065652D099}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AE298D-7E8A-4F53-BE55-15D2B065F6C0}
Deleted: [Value] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Microsoft\Windows\CurrentVersion\Run|MailRuUpdater
Deleted: [Value] - HKCU\Software\Microsoft\Windows\CurrentVersion\Run|MailRuUpdater
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\E3605470-291B-44EB-8648-745EE356599A
Deleted: [Key] - HKLM\SOFTWARE\Mail.Ru
Deleted: [Key] - HKU\.DEFAULT\Software\Mail.Ru
Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\Mail.Ru
Deleted: [Key] - HKU\S-1-5-21-2552103195-1593805477-2402279128-1001\Software\AppDataLow\Software\Mail.Ru
Deleted: [Key] - HKU\S-1-5-18\Software\Mail.Ru
Deleted: [Key] - HKCU\Software\Mail.Ru
Deleted: [Key] - HKCU\Software\AppDataLow\Software\Mail.Ru
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C0D38E5A-7CF8-4105-8FE8-31B81443A114}


***** [ Firefox (and derivatives) ] *****

Plugin deleted: Домашняя страница Mail.Ru -
Plugin deleted: Поиск Mail.Ru -
Plugin deleted: __MSG_extName__ -


***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [12941 B] - [2017/5/6 11:50:56]
C:/AdwCleaner/AdwCleaner[C1].txt - [4623 B] - [2017/9/18 10:5:6]
C:/AdwCleaner/AdwCleaner[C2].txt - [1588 B] - [2017/11/22 19:54:56]
C:/AdwCleaner/AdwCleaner[S0].txt - [11969 B] - [2017/5/6 11:49:28]
C:/AdwCleaner/AdwCleaner[S1].txt - [4970 B] - [2017/9/18 10:4:4]
C:/AdwCleaner/AdwCleaner[S2].txt - [1471 B] - [2017/11/22 19:54:36]
C:/AdwCleaner/AdwCleaner[S3].txt - [4461 B] - [2017/12/24 14:39:44]


########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt ##########
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,984
2,659
Operating System
Windows 10
Installed Antivirus
ESET
#11
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 
Dec 16, 2017
8
0
Operating System
Windows 10
Installed Antivirus
Norton
#14
It seems to be solved. But I'm worried it'll come back. Anyways if it does I'll come back here. Thank you so much for the help.