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Windows Malware Removal Help & Support
adware / ordinals
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<blockquote data-quote="Fiery" data-source="post: 119700" data-attributes="member: 9"><p>Hi and welcome to MalwareTips! </p><p></p><p>I can certainly help you.</p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/adwcleaner/" target="_blank">AdwCleaner</a> by Xplode onto your desktop.</p><ul> <li data-xf-list-type="ul">Close all open programs and internet browsers.</li> <li data-xf-list-type="ul">Double click on<strong> AdwCleaner.exe</strong> to run the tool(For Vista or Windows 7, right-click and select <strong>Run as Administrator to start</strong>)</li> <li data-xf-list-type="ul">Click<strong> delete</strong></li> <li data-xf-list-type="ul">Please post the content of that logfile with your next reply.</li> <li data-xf-list-type="ul">You can find the logfile at <strong>C:\AdwCleaner[S1].txt</strong></li> </ul><p></p><p>Please download <strong>Junkware Removal Tool</strong> to your desktop from <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Turn off your antivirus software now to avoid potential conflicts</li> <li data-xf-list-type="ul">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ul">The tool will open and start scanning your system</li> <li data-xf-list-type="ul">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ul">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ul">Post the contents of JRT.txt into your next reply</li> </ul><p></p><p>Download <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank"><strong><span style="color: green"><u>OTL</u></span></strong></a> by <strong>Old Timer</strong> from <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank">here</a> and save it to your Desktop.</p><ul> <li data-xf-list-type="ul">Double click on <strong>OTL.exe</strong> to run it.</li> <li data-xf-list-type="ul">Click the <strong>Scan All Users</strong> checkbox.</li> <li data-xf-list-type="ul">Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong></li> <li data-xf-list-type="ul">Click on <strong>Run Scan</strong> at the top left hand corner.</li> <li data-xf-list-type="ul">When done, two Notepad files will open.<ul> <li data-xf-list-type="ul"><strong>OTL.txt</strong> <-- <em>Will be opened</em></li> <li data-xf-list-type="ul"><strong>Extra.txt</strong> <-- <em>Will be minimized</em></li> </ul></li> <li data-xf-list-type="ul">Please attach the contents of these 2 Notepad files in your next reply.</li> </ul><p></p><p>If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072</p></blockquote><p></p>
[QUOTE="Fiery, post: 119700, member: 9"] Hi and welcome to MalwareTips! I can certainly help you. Please download [url=http://www.bleepingcomputer.com/download/adwcleaner/]AdwCleaner[/url] by Xplode onto your desktop. [list] [*]Close all open programs and internet browsers. [*]Double click on[b] AdwCleaner.exe[/b] to run the tool(For Vista or Windows 7, right-click and select [b]Run as Administrator to start[/b]) [*]Click[b] delete[/b] [*]Please post the content of that logfile with your next reply. [*]You can find the logfile at [b]C:\AdwCleaner[S1].txt[/b] [/list] Please download [b]Junkware Removal Tool[/b] to your desktop from [url=http://thisisudax.org/downloads/JRT.exe]here[/url] [list][*]Turn off your antivirus software now to avoid potential conflicts [*]Double-click to run the tool. For [b]Windows Vista[/b] or [b]7[/b] users, right-click the file and select [b]Run as Administrator[/b] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply[/list] Download [url=http://oldtimer.geekstogo.com/OTL.exe][b][color=green][u]OTL[/u][/color][/b][/url] by [b]Old Timer[/b] from [url=oldtimer.geekstogo.com/OTL.exe]here[/url] and save it to your Desktop. [list] [*]Double click on [b]OTL.exe[/b] to run it. [*]Click the [b]Scan All Users[/b] checkbox. [*]Check the boxes beside [b]LOP Check[/b] and [b]Purity Check[/b] [*]Click on [b]Run Scan[/b] at the top left hand corner. [*]When done, two Notepad files will open. [list][*][b]OTL.txt[/b] <-- [i]Will be opened[/i] [*][b]Extra.txt[/b] <-- [i]Will be minimized[/i][/list][*]Please attach the contents of these 2 Notepad files in your next reply.[/list] If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072 [/QUOTE]
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