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[Jemor]

Not sure if I was meant to post here too as well as fill in the boxes, so I will..just in case.

Your help is much appreciated!

I can't remember ever having such a dreadful infection before and I'm usually able to fix generic type problems myself, but now I'm quickly loosing patience with this one. I think it's in to root system files, but I'm not competent enough with windows 8.1 yet to venture there.

Infected since about 5th April 2015. I clicked on a binary options link and downloaded and installed the software. I realised it was a scam software site so uninstalled it. After that my chrome browser was infected with browser redirect on anything I click on including blank areas on pages making it difficult to even get into this forum. It's been like this since early April.

The page it opened used to have different ads for this software (obviously getting hits for search engine result) but now is a blank page so I guess they have now moved onto another scam.

I have tried a couple of removal programs that I can't remember names of now, but immediately uninstalled them after they supposedly found hundreds of viruses but wouldn't remove them until you paid money, which I didn't. I installed spybot search and destroy but it didn't find it either so uninstalled that.
I do have Avast free version on and it didn't alert me to this and hasn't found it since.

This pc is only 2 months old, so I'm still learning windows 8.1 and can't find my way around it real well yet either.

Thanks again for any help you can give me.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Jemor]

Hi, Thank you for your reply.

I'm sorry I haven't been online since my post to fix this , but where I live we have just gone through a national disaster as a catagory 2 cyclone hit a few days ago and have not had power, phones or internet until a couple of hours ago. Please bear with me as I don't have time just now to deal with this as I have a massive clean up operation to do first.

I will get to this in the next few days when I can, but for now there are more important things to deal with, but I still want to eventually get this virus fixed.

Thanks again for your consideration and please do not remove me for now.

 

[TwinHeadedEagle]

I'll be waiting.

 

[Jemor]

Hi THE,
I finally got this done. Thank you so much for your patients.
I've uploaded the log and my initial testing seems to be fine now.
You are brilliant. Thank you so much...another headache gone, I think.

Is there anything else I need to do at this point?

 

[TwinHeadedEagle]

PC seems clean. Is everything fine now?

 

[Jemor]

Yes..all seems good now..Thank you so much. I appreciate it.

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[DeWhine]

Hello there,

Trying to update this old post, since I have the same problem and cant find a solution anywhere...

Im posting the ZOEK result file here... Hope you can assist

Thanks

 

[TwinHeadedEagle]

If you need help, please start your own topic.