App:relevantinformation is on my computer

[Yurik]

I've followed all the directions to getting rid of this virus on your site.
However, I could not seem to access the free trial of HitmanPro,
it only scans and says "Application is not activated. removal of viruses and other malicious software is disabled."
I used Malwarebytes to scan and delete any malicious software, but they somehow pop back up (not sure why).

I've attached the "FRST" and "Addition" files to this post

I will be glad to provide any more information if required, and I would really appreciate your assistance

 

[Yurik]

update:
I found the free trial option for HitmanPro, and have completed a scan with it.

New "FRST" and "Addition" files are attached.

The virus is gone now, right?
I apologize for my incompetency in using HitmanPro.

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

Any issues with this computer?

 

[Yurik]

I've followed all the directions to getting rid of this virus on your site.
However, I could not seem to access the free trial of HitmanPro,
it only scans and says "Application is not activated. removal of viruses and other malicious software is disabled."
I used Malwarebytes to scan and delete any malicious software, but they somehow pop back up (not sure why).

I've attached the "FRST" and "Addition" files to this post

I will be glad to provide any more information if required, and I would really appreciate your assistance

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

Any issues with this computer?

I don't seem to see any other major issues, although there is still one more thing.
I've run the scans for malwarebytes and HitmanPro a few more times, and they are showing me these PUP files as threats.
Should i be worried about them?

I really do appreciate your time

 

[nasdaq]

Post the notifications for my review.

 

[Yurik]

I'm not sure I understand, I will try to post them if I find how. Also, I seem to have found app:relevantknowledge still on my computer, though both HitmanPro and Malwarebytes says my computer is clean, the windows defender app still says the relevant knowledge is on my computer.
And what do you mean by posting the notifications for your review?

 

[nasdaq]

Hi,

If the problem persists and Chrome is Synced with other Devices reset it.

Chrome Secure Preferences detection always returns

Browser-related remediation (especially concerning preference/configuration files) can be particularly troublesome given the safeguards built into the browsers, along with syncing mechanisms and other complications associated with Internet browsers. The issue you're experiencing is likely caused ...

forums.malwarebytes.com

Sign in and sync in Chrome - Computer - Google Chrome Help

When you sign in to Chrome with your Google Account, you can get your info on all your devices and use additional Chrome features. When you sign in You can get your bookmarks, passwords, and

support.google.com

Execute the suggested fix.

Restart the computer normally.
===========

Is the problem solved?

p.s.
Other than these notifications do you have issues with this computer?

 

[Yurik]

Thank you for the help, I ended up reseting my computer, because I have come to realise through trusted IT specialists that some sort of Spyware managed to get onto my device. I believe the problem has been solved by the reset. What are the chances of it still remaining?

 

[nasdaq]

Hi,

This topic will be closed.