Apple launches Self Service Repair program in eight European countries

silversurfer

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Apple has launched its Self Service Repair in Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the UK. The program allows customers to perform repairs for the iPhone 12 series, iPhone 14 series, and some Macs. The services were first launched in the US last year.

The iPhone maker has announced that users will be able to access a wide range of individual parts through a new online store. Customers will have the option to either buy or rent the tools they need.

Apple assures that the parts available on the store are the same ones that are available to their network of authorized repair providers, and are offered at the same prices. In addition, customers can also send replaced parts back to Apple for refurbishment and recycling, and may even receive credit towards their parts purchase in some cases.

Apple's Chief Operating Officer Jeff Williams said:
“We believe the best technology for our customers and for the planet is technology that lasts, which is why we design our products to be durable and rarely require maintenance or repair," "But when a repair is needed, we want customers to have many options for safe, reliable, and secure repair. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to genuine Apple parts, tools, and manuals."


 

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France has been investigating Apple since December after the organization Halte à l'Obsolescence Programmée (HOP) accused the company of "planned obsolescence" over serialized repair parts, according to French news agency AFP.

Apple's self-service repair program requires customers to enter a device's serial number when ordering parts for devices like iPhones and Macs, and any parts ordered need to be paired with the same device after installation. HOP said this policy gives Apple the potential to restrict repairs to approved technicians only, and limit the functionality of devices repaired with uncertified parts. The organization added that Apple's self-service repair program is bad for the environment given that Apple ships large and heavy tools to customers.

Do-it-yourself repair website iFixit also expressed disappointment about the serial number requirement when Apple's program launched last year.

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