Hardware News Apple Replaces Some iPhone 18 Pro Max Units After AT&T Users Lose Cell Service

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https://www.ghacks.net/2026/10/04/apple-replaces-some-iphone-18-pro-max-units-after-att-users-lose-cell-service/

Apple is replacing some iPhone 18 Pro Max units after owners on AT&T lost cellular service, according to an Apple statement. Affected phones cannot make calls, use mobile data, or send texts.

Apple has released a carrier settings update and iOS 27.0.1 to stop more devices from running into the problem, but phones that have already lost service need a replacement from Apple or AT&T.

"We have identified an issue affecting a small number of iPhone 18 Pro Max users on the AT&T network that may cause a device to lose service and be unable to make calls," an Apple spokesperson said in a statement.

Customer reports describe the problem only on the iPhone 18 Pro Max on AT&T, and Apple says it has seen the same pattern. AT&T has confirmed to customers that the issue is known and under investigation together with Apple.

Apple has not disclosed the number of affected devices or why a replacement is the only fix for phones that have already dropped off the network.