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Windows Malware Removal Help & Support
Ask toolbar removal - nothing works
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<blockquote data-quote="marilynlewis" data-source="post: 114639" data-attributes="member: 7176"><p>OK, so I went into my control panel and tried to uninstall but it keeps saying 'can't uninstall because you have Chome open' - I didn't have Chrome open or any thing else. I then opened internet explorer and closed it down and it said can't uninstall because I have Internet explorer open. It has obviously been installed in a way that stops people from uninstalling it.</p><p></p><p>Next I used the Chrome toolbar to go to settings and extensions, sure enough Ask is in there but it is the only option that does not allow me to delete it or untick it or send to trash. The tick just stays in the box and I can't change it. It give me the following message:-</p><p></p><p>ID: aaaaojmikegpiepcfdkkjaplodkpfmlo</p><p>(This extension is managed and cannot be removed or disabled.)</p><p>Inspect views: background/background.html</p><p></p><p>If I click on the background/background.html it shows a page with a load of code on it - I have attached a snippet if the code it brings up</p><p></p><p>Any advice?</p></blockquote><p></p>
[QUOTE="marilynlewis, post: 114639, member: 7176"] OK, so I went into my control panel and tried to uninstall but it keeps saying 'can't uninstall because you have Chome open' - I didn't have Chrome open or any thing else. I then opened internet explorer and closed it down and it said can't uninstall because I have Internet explorer open. It has obviously been installed in a way that stops people from uninstalling it. Next I used the Chrome toolbar to go to settings and extensions, sure enough Ask is in there but it is the only option that does not allow me to delete it or untick it or send to trash. The tick just stays in the box and I can't change it. It give me the following message:- ID: aaaaojmikegpiepcfdkkjaplodkpfmlo (This extension is managed and cannot be removed or disabled.) Inspect views: background/background.html If I click on the background/background.html it shows a page with a load of code on it - I have attached a snippet if the code it brings up Any advice? [/QUOTE]
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