Assistance in removing Safe Finder

[Anne Terri]

March 24, 2016

I have a safe search infiltration taking over my firefox browser. It happened when I downloaded from a free site a gif to mp4 conversion tool. Please assist.


Bless you and Thank you for your assistance.


Anne Terri

email removed

 

[TwinHeadedEagle]

Hello Anne,

Please do not put your email like that online. Spammers just wait to send you fake emails.


Do you have Addition.txt report?

 

[Anne Terri]

Thank you for the head's up. No, I do not have more than the text I sent you. To reiterate, it is Safe Finder which is the problem. Should I run the other programs? Anne Terri

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Anne Terri]

Attached are the reports.
Thank you
Anne Terri

 

[TwinHeadedEagle]

Okay, let's go with this tool first:


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Anne Terri]

Scan complete. File attached. Going off line for today. Will check in tomorrow.
Expect a donation when we are finished.

Does Clint Eastwood celebrate?
Gunslinger you are.
Anne Terri

 

[TwinHeadedEagle]

Okay, let's continue with remnants cleanup.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Anne Terri]

REPLYING AS REQUESTED

# AdwCleaner v5.105 - Logfile created 27/03/2016 at 09:40:09
# Updated 21/03/2016 by Xplode
# Database : 2016-03-26.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Owner - OWNER-PC
# Running from : C:\Users\Owner\Downloads\AdwCleaner.exe
# Option : Clean
# Support : ToolsLib

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\CheckPoint\ISW
[-] Key Deleted : HKCU\Software\PRODUCTSETUP
[-] Key Deleted : HKCU\Software\SecuredDownload
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : [x64] HKLM\SOFTWARE\CheckPoint\ISW
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Default_Page_URL]
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Search Bar]
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\Main [SearchAssistant]
[-] Data Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\Search [Default_Search_URL]
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\SearchUrl [Default]
[-] Data Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchUrl [Default]
[-] Data Restored : HKU\S-1-5-21-284117730-3838826859-1300441790-1000\Software\Microsoft\Internet Explorer\Main [Default_Page_URL]
[-] Data Restored : HKU\S-1-5-21-284117730-3838826859-1300441790-1000\Software\Microsoft\Internet Explorer\Main [Search Bar]
[-] Data Restored : HKU\S-1-5-21-284117730-3838826859-1300441790-1000\Software\Microsoft\Internet Explorer\Main [SearchAssistant]
[-] Data Restored : HKU\S-1-5-21-284117730-3838826859-1300441790-1000\Software\Microsoft\Internet Explorer\Search [Default_Search_URL]
[-] Data Restored : HKU\S-1-5-21-284117730-3838826859-1300441790-1000\Software\Microsoft\Internet Explorer\SearchUrl [Default]
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{C0C3A6C6-03BC-4195-8FCB-AEA091301353}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes [DefaultScope]
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}

***** [ Web browsers ] *****


*************************

:: "Tracing" keys removed
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [17567 bytes] - [24/03/2016 15:55:54]
C:\AdwCleaner\AdwCleaner[C2].txt - [2695 bytes] - [27/03/2016 09:40:09]
C:\AdwCleaner\AdwCleaner[S1].txt - [19204 bytes] - [24/03/2016 15:50:39]
C:\AdwCleaner\AdwCleaner[S2].txt - [6104 bytes] - [27/03/2016 09:34:02]

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [2915 bytes] ##########

 

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Findwide Toolbar
• Foxtab
• Google Drive Packages

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



How is your PC behaving now?

 

[Anne Terri]

Thank you, All seems to be working much better now. We have publications on Kindle, but I guess it is not a good item.
Attached is the file you asked for. Let me know if you need more. We still have a popup C++ text prompt which keeps occurring in reference to Parental controls on the laptop. However, I do not know C++ This has been happening for a long time though, and it probably is not an adware problem. The computer is working faster also.

It is Easter... I Am Blessed you were working today.

Anne Terri

 

[TwinHeadedEagle]

Can you tell me what kind of pop-up are you experiencing? Picture would be nice.

I don't need more reports, your PC should be clean now.

 

[Anne Terri]

next time it happens, on start up, I will take screen shot. Want to donate, but need to issue check to you. Credit card not working
from here where I am traveling. Thank you.

 

[TwinHeadedEagle]

next time it happens, on start up, I will take screen shot. Want to donate, but need to issue check to you. Credit card not working
from here where I am traveling. Thank you.

Thank you, but check thing probably wouldn't work with PayPal It only accept credit card or donation from other PayPal account.

Don't worry, you can donate when you are in better position.