Avira keeps reporting security alert
- Thread starter hweinze
- Start date
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
Code:
:OTL
[2011-10-03 10:29:19 | 000,109,632 | ---- | M] () (No name found) -- C:\Documents and Settings\Hugo\Application Data\Mozilla\Firefox\Profiles\nxzelg5r.default\extensions\compatibility@addons.mozilla.org.xpi
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&q={searchTerms}&{google:cursorPosition}sugkey={google:suggestAPIKeyParameter},
CHR - homepage: http://search.conduit.com/?CUI=UN3823282...hSource=48
O2 - BHO: (ElnkBhoGuard Class) - {00000000-0000-0000-0000-000000000002} - C:\Program Files\PeoplePC\Toolbar\ScamGrd.dll (EarthLink, Inc.)
O2 - BHO: (ElnkScamBHO Class) - {15F4D456-5BAA-4076-8486-EECB38CD3E57} - C:\Program Files\PeoplePC\Toolbar\ScamGrd.dll (EarthLink, Inc.)
O2 - BHO: (Accelerator Plugin) - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\PROGRA~1\PEOPLE~1\PRPL_I~1.DLL File not found
O2 - BHO: (EWPBrowseObject Class) - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll ()
O2 - BHO: (Reg Error: Value error.) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll (Siber Systems)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (NOW!Imaging) - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\Accelerator\components\NOWImaging.dll (SlipStream Data Inc.)
O2 - BHO: (Prefetch) - {A66AA08A-9BF0-4e87-99E6-6972731D6B99} - C:\Program Files\Accelerator\Prefetch.dll (SlipStream Data Inc.)
O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll (Google Inc.)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O2 - BHO: (no name) - AutorunsDisabled - No CLSID value found.
[2013-07-02 09:39:27 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\188F1432-103A-4ffb-80F1-36B633C5C9E1
[2013-07-05 12:38:36 | 000,000,178 | ---- | M] () -- C:\Documents and Settings\Hugo\Application Data\wklnhst.dat
:Files
g:\System Volume Information
:commands
[emptytemp]
[reboot]<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
Last edited by a moderator:
kuttus said:
I ran the OTL fix just as you said but I do not fine the log (C:\_OTL)
I am awaiting further instructions.
Last edited by a moderator:
hweinze said:
After searching I found this log/file which I believe is the one produced by OTL fix but it is located at (G:\_OTL\MovedFiles\<filename>) an it will not attach so I am pasting it in here.
All processes killed
========== OTL ==========
File C:\Documents and Settings\Hugo\Application Data\Mozilla\Firefox\Profiles\nxzelg5r.default\extensions\compatibility@addons.mozilla.org.xpi not found.
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to remove the default_search_provider items.
Use Chrome's Settings page to change the HomePage.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{00000000-0000-0000-0000-000000000002}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00000000-0000-0000-0000-000000000002}\ deleted successfully.
C:\Program Files\PeoplePC\Toolbar\ScamGrd.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{15F4D456-5BAA-4076-8486-EECB38CD3E57}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{15F4D456-5BAA-4076-8486-EECB38CD3E57}\ deleted successfully.
File C:\Program Files\PeoplePC\Toolbar\ScamGrd.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{656EC4B7-072B-4698-B504-2A414C1F0037}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{656EC4B7-072B-4698-B504-2A414C1F0037}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{68F9551E-0411-48E4-9AAF-4BC42A6A46BE}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68F9551E-0411-48E4-9AAF-4BC42A6A46BE}\ deleted successfully.
C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{724d43a9-0d85-11d4-9908-00400523e39a}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{724d43a9-0d85-11d4-9908-00400523e39a}\ deleted successfully.
C:\Program Files\Siber Systems\AI RoboForm\roboform.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
C:\Program Files\Java\jre7\bin\ssv.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9AA2F14F-E956-44B8-8694-A5B615CDF341}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9AA2F14F-E956-44B8-8694-A5B615CDF341}\ deleted successfully.
C:\Program Files\Accelerator\components\NOWImaging.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A66AA08A-9BF0-4e87-99E6-6972731D6B99}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A66AA08A-9BF0-4e87-99E6-6972731D6B99}\ deleted successfully.
C:\Program Files\Accelerator\Prefetch.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}\ deleted successfully.
C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}\ deleted successfully.
C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
C:\Program Files\Java\jre7\bin\jp2ssv.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\AutorunsDisabled\ deleted successfully.
C:\Documents and Settings\All Users\Application Data\188F1432-103A-4ffb-80F1-36B633C5C9E1\x86\x86 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\188F1432-103A-4ffb-80F1-36B633C5C9E1\x86 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\188F1432-103A-4ffb-80F1-36B633C5C9E1 folder moved successfully.
C:\Documents and Settings\Hugo\Application Data\wklnhst.dat moved successfully.
========== FILES ==========
Folder move failed. g:\System Volume Information scheduled to be moved on reboot.
========== COMMANDS ==========
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Google Chrome cache emptied: 0 bytes
User: All Users
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Hugo
->Temp folder emptied: 5533480 bytes
->Temporary Internet Files folder emptied: 146888 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 9397570 bytes
->Flash cache emptied: 0 bytes
User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 251966 bytes
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33052 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 673646194 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes
Total Files Cleaned = 657.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 07052013_204136
Files\Folders moved on Reboot...
Folder move failed. g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E}\RP1562 scheduled to be moved on reboot.
g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E}\RP1561 folder moved successfully.
g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E}\RP1560 folder moved successfully.
g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E}\RP1559 folder moved successfully.
g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E}\RP1558 folder moved successfully.
g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E}\RP1557 folder moved successfully.
Folder move failed. g:\System Volume Information\_restore{98F833F7-368A-46D0-8190-E8CC52059E7E} scheduled to be moved on reboot.
Folder move failed. g:\System Volume Information scheduled to be moved on reboot.
File\Folder C:\WINDOWS\temp\Perflib_Perfdata_9c4.dat not found!
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
Last edited by a moderator:
hweinze said:
........the file path is (G:\_OTL\MovedFiles\07052013_204136.log)
Last edited by a moderator:
- Oct 5, 2012
- 2,697
In your computer the infected files are located in System Restore Point files. So we need to Turn Off and Turn On the system Restore Point to remove it...
How to turn off or turn on System Restore.
Steps to turn off System Restore
Please let me know after you Finish this steps.
How to turn off or turn on System Restore.
Steps to turn off System Restore
- Click Start, right-click My Computer, and then click Properties.
- In the System Properties dialog box, click the System Restore tab.
- Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
- Click OK.
- When you receive the following message, click Yes to confirm that you want to turn off System Restore:
You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.
After a few moments, the System Properties dialog box closes.
- Click Start, right-click My Computer, and then click Properties.
- In the System Properties dialog box, click the System Restore tab.
- Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
- Click OK.
After a few moments, the System Properties dialog box closes.
Please let me know after you Finish this steps.
- Oct 5, 2012
- 2,697
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
Download Malwarebytes Anti-Rootkit from here to your Desktop
Please download Malwarebytes' Anti-Malware to your desktop.
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
- Turn off your antivirus software now to avoid potential conflicts
- Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
- The tool will open and start scanning your system
- Please be patient as this can take a while to complete depending on your system's specifications
- On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
- Post the contents of JRT.txt into your next reply
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- When it prompts you to try their 30-day trail, click decline
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Last edited by a moderator:
kuttus said:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.07.07.03
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Hugo :: HUGOCOMPUTER [administrator]
07-Jul-2013 8:34:25 AM
mbam-log-2013-07-07 (08-34-25).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 271314
Time elapsed: 13 minute(s), 25 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
Last edited by a moderator:
- Oct 5, 2012
- 2,697
STEP 1: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> <em>(This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</em></li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> <em>(This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</em></li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />
Last edited by a moderator:
kuttus said:
I was required to travel away from the "infected" computer for a couple of weeks and I continued the this removal process upon my return with the following results. See the Hitman Pro log included (file would not attach). ESET didn't find any threats, no report was created. Kaspersky Virus Removal Tool was downloaded but fails to install, returning an error message.
Please advise.
Code:
HitmanPro 3.7.6.201
www.hitmanpro.com
Computer name . . . . : HUGOCOMPUTER
Windows . . . . . . . : 5.1.3.2600.X86/2
User name . . . . . . : HUGOCOMPUTER\Hugo
License . . . . . . . : Trial (Expired)
Scan date . . . . . . : 2013-07-24 08:29:10
Scan mode . . . . . . : Normal
Scan duration . . . . : 13m 14s
Disk access mode . . : Direct disk access (SRB)
Cloud . . . . . . . . : Internet
Reboot . . . . . . . : No
Threats . . . . . . . : 0
Traces . . . . . . . : 437
Objects scanned . . . : 1,181,060
Files scanned . . . . : 54,650
Remnants scanned . . : 258,523 files / 867,887 keys
Miniport ____________________________________________________________________
Primary
DriverObject . . . : 8A7294A0
DriverName . . . . : \Driver\atapi
DriverPath . . . . : atapi.sys
StartIo . . . . . : B9DE9864 atapi.sys+30820
IRP_MJ_SCSI . . . : B9DEBB40 atapi.sys+39744
Solution
DriverObject . . . : 8A7294A0
DriverName . . . . : \Driver\atapi
DriverPath . . . . : atapi.sys
StartIo . . . . . : B9DE9864 atapi.sys+30820
IRP_MJ_SCSI . . . : B9DE8852 atapi.sys+26706
Cookies _____________________________________________________________________
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:ad.where.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:ad.yieldmanager.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:ads.ookla.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:apmebf.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:atdmt.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:c1.atdmt.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:carfax.112.2o7.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:doubleclick.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:in.getclicky.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:invitemedia.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:kaspersky.122.2o7.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:linksynergy.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:media6degrees.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:mediaplex.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:msnbc.112.2o7.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:oracle.112.2o7.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:paypal.112.2o7.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:questionmarket.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:revsci.net
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:statcounter.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:stats.paypal.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:www.googleadservices.com
C:\Documents and Settings\Hugo\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies:yadro.ru
Last edited by a moderator:
kuttus said:
Thanks to you, all seems to be well! Just one question though. Is it normal for the system to shutdown after each Avira scan? I don't find an option in the Avira configuration to change this.
kuttus said:
I am using scheduled scan, 2am daily. The "Shutdon computer if job is done" box is not ticked.
hweinze said:
I am not sure, but maybe in all the things we have done, perhaps the "Power Properties" were reset to default and this might be what was causing the system to shutdown? I have set the "Power Properties" to my preferences. I will wait and see what happens.
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