Avira keeps reporting security alert

[hweinze]

Okay... Power Options may not be the issue........

Sorry ... I did not mean to say I didn't want to continue with any recommendations you may have...Just that I will be watching to see if Power Options affect the shutdowns..... But...... now, just before I started writing this reply I started another scan with Avira and I had an unexpected Restart..... while I was writing this reply, of course I had to start over. Any ideas....Is this a hardware problem??

 

[kuttus]

It is not a Hardware issue I think........ Lets see....... Please try this one also....

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

<ul>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
<>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</>.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
   [*]Please include the C:\ComboFix.txt in your next reply.

Additional notes:
<ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>



<hr />

 

[hweinze]

It is not a Hardware issue I think........ Lets see....... Please try this one also....

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

<ul>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
<>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</>.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
   [*]Please include the C:\ComboFix.txt in your next reply.

Additional notes:
<ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>



<hr />

Okay.... thanks for your patience....Please see log/txt attached.

 

[kuttus]

STEP 1: Download and Run Windows Repair (all in one)

Download Windows Repair (all in one)

• Install the program then run it.
• Go to step 2 and allow it to run Disc check by clicking Do It
• Go to step 3 and allow it to run SFC
• Go to start repairs tab select advanced mode and click start.
•  Check the box next to "Restart/Shutdown system when finished" and ensure the following is checked along with the default checks
  1. Reset File Permissions
  2. Register System Files
  3. Repair WMI
  4. Remove Policies Set By Infections
  5. Remove Temp Files
•   Then click Start.
  

 

[hweinze]

STEP 1: Download and Run Windows Repair (all in one)

Download Windows Repair (all in one)

• Install the program then run it.
• Go to step 2 and allow it to run Disc check by clicking Do It
• Go to step 3 and allow it to run SFC
• Go to start repairs tab select advanced mode and click start.
•  Check the box next to "Restart/Shutdown system when finished" and ensure the following is checked along with the default checks
  1. Reset File Permissions
  2. Register System Files
  3. Repair WMI
  4. Remove Policies Set By Infections
  5. Remove Temp Files
•   Then click Start.
  

Okay .... Windows Repair (all in one) has been run.

Step 2, disc check with no problems noted.

Step 3, SFC requested Windows CD 13 times; since no Windows CDs are available I cancelled on through these and then restarted system as requested.

Repairs were run as instructed with no difficulty. Do you need to see a log for this?

 

[kuttus]

Okay it's fine.... Send me the log if you can....

Today I got one PM from redwolfe_98. redwolfe_98 told me like there is a Option in Scheduled Task to Turn Off computer in the scan.

Please remove all the Scheduled Scans and create a new one... Make sure you didn't check the option "shut down computer when scan finishes".

Thank you.....

 

[hweinze]

Okay it's fine.... Send me the log if you can....

Today I got one PM from redwolfe_98. redwolfe_98 told me like there is a Option in Scheduled Task to Turn Off computer in the scan.

Please remove all the Scheduled Scans and create a new one... Make sure you didn't check the option "shut down computer when scan finishes".

Thank you.....

Today I also got msg from redwolfe_98 informing me of same.

The tick box for "shut down computer when scan finishes" is not and was not checked; however I did select it, say ok and then deselect it and say ok again.

Now the scheduler will not allow me to delete the originally scheduled scan job. When I first highlighted the scan job to delete it, the status changed to from "ready" to "running" but it was not actually running. I then restarted the system and status changed back to "ready" but it still will not allow me to delete the scan job. I may need to reinstall Avira.

The log file for ComboFix is attached.

Thanks for your help.

 

[hweinze]

Okay it's fine.... Send me the log if you can....

Today I got one PM from redwolfe_98. redwolfe_98 told me like there is a Option in Scheduled Task to Turn Off computer in the scan.

Please remove all the Scheduled Scans and create a new one... Make sure you didn't check the option "shut down computer when scan finishes".

Thank you.....

Today I also got msg from redwolfe_98 informing me of same.

The tick box for "shut down computer when scan finishes" is not and was not checked; however I did select it, say ok and then deselect it and say ok again.

Now the scheduler will not allow me to delete the originally scheduled scan job. When I first highlighted the scan job to delete it, the status changed to from "ready" to "running" but it was not actually running. I then restarted the system and status changed back to "ready" but it still will not allow me to delete the scan job. I may need to reinstall Avira.

The log file for ComboFix is attached.

Thanks for your help.

I just noticed I sent the wrong log. Here is the correct one.

 

[kuttus]

Okay..... It seems there is some issues in Avira. Try to re install it.....

 

[hweinze]

Okay..... It seems there is some issues in Avira. Try to re install it.....

Avira Free Antivirus was completely removed and re installed from a fresh download. Avira installation recommended removal of Malwarebytes Anti-Malware and Trusteer Rapport due to incompatibility which I did. All previous suggestions by you and redwolfe_98 were followed. The first complete system scan completed without any issues.

It appears all problems are solved....Thank you

 

[hweinze]

Okay..... It seems there is some issues in Avira. Try to re install it.....

Avira Free Antivirus was completely removed and re installed from a fresh download. Avira installation recommended removal of Malwarebytes Anti-Malware and Trusteer Rapport due to incompatibility which I did. All previous suggestions by you and redwolfe_98 were followed. The first complete system scan completed without any issues.

It appears all problems are solved....Thank you

Well I spoke too soon...subsequent scan with Avira produced same issues...the scan aborted just before it finished and restarts the system...therefore I am abandoning Avira in lieu of Microsoft Security Essentials. I will let you know how it turns out...Hugo

 

[kuttus]

Okay..

 

[hweinze]

Okay..

Everything is running smoothly using Microsoft Security Essentials. I have run several Quick Scans and one full scan. One severe threat (Java handy hack) was found and removed. I see no further issues at this time. Thanks.

 

[kuttus]

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

---

Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For XP
How to create a Restore Point in XP
Delete all restore points except the most recent one

For Vista
Create a restore point
Delete all but the most recent restore point

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

---

Keep your system updated

• Keeping your programs (especially Adobe and Java products) updated is essential. Update Checker will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

---

I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 7 Home Edition - Don't use it with Online Armor
• Avira AntiVir Personal
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.

• Online Armor
• Comodo Firewall - If you are an advance user

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

---

Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

---

Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware
• Temp File Cleaner by OldTimer

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

<hr />
What's next?

1. Bulild up your malware defenses by starting a new thread in Security Configuration Wizard forum.
2. Learn how to avoid malware by reading this article <a href="http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/">How to easily avoid malware</a>
3. Be an active member in the MalwareTips community!

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