L0ckJaw

Level 11
Verified
Content Creator
After 3 reinstalls of G-Data is suddenly my license expired ( its valid til 03-2019 ) but i can not active it again.
Send a email to the support and all they keep saying is, please reinstall the product. Wel after 4 times i give up.
Unskilled support employees there. Did NOT expect that. And also no Forum for support.

To be honest i like their software but the Helpdesk sucks.
 

L0ckJaw

Level 11
Verified
Content Creator
This is fixed. You need to update the definitions after reinstall. that way the license will be activated.
 
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Slyguy

Level 42
Verified
Basically, if you reinstall it doesn't login to your account until you update it, and sometimes it requires a reboot. Once this process is completed your account will be re-tied to the installation.

Also, G Data has poor email support but VERY GOOD voice support. That number is: 844-257-6050
 
D

Deleted Member 3a5v73x

@L0ckJaw Glad you sorted out your license problem, and you are somewhat right, you need patience when dealing with G Data support, they answer e-mail support requests eventually, just not as fast as you expect them to, like an Emsisoft or Heimdal. G Data thinks that it's not efficient to run an official support forum. Other day, try to call G Data 24/7 phone support, you will change your mind about them being unprofessional/unskilled employes. :giggle:
 

Slyguy

Level 42
Verified
@L0ckJaw Glad you sorted out your license problem, and you are somewhat right, you need patience when dealing with G Data support, they answer e-mail support requests eventually, just not as fast as you expect them to, like an Emsisoft or Heimdal. G Data thinks that it's not efficient to run an official support forum. Other day, try to call G Data 24/7 phone support, you will change your mind about them being unprofessional/unskilled employes. :giggle:
I called G Data one night at 12:30AM. Got a strong German accent guy on the phone. We ended up talking for a half hour about this or that, especially privacy, US and Israeli spying, etc..

So yeah, give them a call and it will change your mind. That 24/7 voice support is ridiculous.