Troubleshoot black screen after malwarebytes scan

[Babybear]

Briefly explain your current issue(s)

When I turn my laptop on all I get is a black screen with a cursor. All started after a malwarebytes scan. I deleted all it had found. It told me to complete the process I would have to restart my computer. I did and now all I get is a black screen when I turn on my pc.

Steps taken to resolve, but have been unsuccessful

I have tried a master reset. I have tried to reset my bois. I have removed the he memory module and put it back. Now I'm trying to restore my system from a point of two weeks ago. But when I chose my restore point, it said that I had a critical update when I did the malwarebytes scan. It has been restoring for almost 2 hours now. I need some serious help. PLEASE.

Please help

 

[Piteko21]

hi, run in safe mode and try to restore the system...may help.

 

[jamescv7]

Can you post here the logs? For sure you delete something which likely to link to be benign.

 

[Piteko21]

Can you post here the logs? For sure you delete something which likely to link to be benign.

malwarebytes may delete some critical windows files...false positives...

 

[Babybear]

I'm having to use my cell phone now. Cannot get anything on my pc to work

 

[Babybear]

malwarebytes may delete some critical windows files...false positives...

How do I do that?

 

[Cats-4_Owners-2]

How do I do that?

I think Piteko21 was explaining that Malwarebytes possibly removed important Windows files it should not have because they were 'false positives'. This is a mistake to which we are all vulnerable if we're not aware of what is being removed.

Good luck, and I know you'll eventually be able to sort this out, Babybear.

 

[Piteko21]

How do I do that?

at the end of scanning you should have everything to quarantine and not immediately clear.
because in quarantine you have the ability to restore clean files.
tries to restore quarantined files and see what is actually malware and system files that are erroneously detected.
sorry for my bad/google translator english

 

[illumination]

Since your system was infected, and upon Malwarebytes removing the infection and causing your system to crash, whether it be from a False Positive or from the infection being embedded into a file/s, being removed and corrupting the file/s which is more then likely the case, I would highly suggest opening a thread with one of our malware removal experts.


Malware Removal Assistance

 

[Babybear]

Thanks everyone, I had to restore the pc to the factory settings. And start from scratch just like when I first bought it. I didn't have anything on it that was super important, so I didn't mind losing it. Thanks for the help.