- Sep 14, 2015
- 4
- Briefly explain your current issue(s)
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When I turn my laptop on all I get is a black screen with a cursor. All started after a malwarebytes scan. I deleted all it had found. It told me to complete the process I would have to restart my computer. I did and now all I get is a black screen when I turn on my pc.
- Steps taken to resolve, but have been unsuccessful
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I have tried a master reset. I have tried to reset my bois. I have removed the he memory module and put it back. Now I'm trying to restore my system from a point of two weeks ago. But when I chose my restore point, it said that I had a critical update when I did the malwarebytes scan. It has been restoring for almost 2 hours now. I need some serious help. PLEASE.
Please help