Solved Bonjovi virus removal

[mattdeleo]

Please help me in removing this bonjovi virus. You have helped me before with another problem and it worked great.
Thanks for your time.

Matt

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[mattdeleo]

Thank you. Here are the files your requested.

 

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[mattdeleo]

Hi.

I downloaded Zoek.exe and ran the scan as you asked. for 15 minutes it showed a list of things that it scanned, but it has not changed for the past hour. The last scan was chrome look. that is where it stopped. I thought I could close the program and do it over. but the program will not close and It seems I would not be able to uninstall it if I wanted to.
You have helped me before and so I trust your expertise, but I looked up ZOEK online and read it is a virus itself. Can you explain for me.
Should I just let the scan continue?
Thanks again.

Matt

 

[mattdeleo]

Oh. Also after I started the scan, a window popped up telling me that DaS21 stopped functioning and had to close down. Is this a problem?

 

[mattdeleo]

Just to cover all bases...Was I supposed to copy the word code also, or just starting from the line 'createstpoint;? Because I did the latter. I figured the word code was not part of what was to be pasted.
Anyway...still running but stuck at chrome look for hours now

 

[TwinHeadedEagle]

Don't worry about Zoek error. You need to copy this:

createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns >>"%temp%\log.txt";b

 

[mattdeleo]

Once again, I ran ZOEK as per your instruction.
The error box about DaS21 came up again, I hit continue and the scan began. However it stopped once again at Chrome Look and has not changed for a while(I use chrome as my primary browser)
last night I let it go for hours and it never passed this point
Here is what is in the box:

===== Runcheck 7:40:24.13 =====

--- Create Environment Variables 7:40:25.10
--- Create System Restore Point 7:40:30.91
--- Checking Input 7:40:33.03
--- AU AppData Check 7:49:49.81
--- Remove From Windows Installer 7:49:51.59
--- Registry HKLM Software Check 7:50:20.77
--- Quick Launch Shortcut Check 7:50:29.49
--- IE Startpage Check 7:50:31.63
--- Program Files DB Check 7:50:44.51
--- C:\Users\Default\AppData\Roaming DB Check 7:51:27.79
--- C:\Users\Default User\AppData\Roaming DB Check 7:51:27.79
--- C:\Users\matt\AppData\Roaming DB Check 7:51:27.79
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\Roaming DB Check 7:51:27.79
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Roaming DB Check 7:51:27.79
--- C:\WINDOWS\serviceprofiles\networkservice\AppData\Roaming DB Check 7:51:27.79
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\Roaming DB Check 7:51:27.79
--- C:\Users\matt DB Check 7:53:32.08
--- C:\PROGRA~3 DB Check 7:53:48.70
--- C:\Users\Default\AppData\Local DB Check 7:53:52.43
--- C:\Users\Default User\AppData\Local DB Check 7:53:52.43
--- C:\Users\matt\AppData\Local DB Check 7:53:52.43
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\Local DB Check 7:53:52.43
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local DB Check 7:53:52.43
--- C:\WINDOWS\serviceprofiles\networkservice\AppData\Local DB Check 7:53:52.43
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\Local DB Check 7:53:52.43
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 7:55:18.78
--- C:\Users\matt\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 7:55:28.02
--- Tasks DB Check 7:55:33.90
--- Downloads DB Check 7:55:37.45
--- C:\Users\matt\AppData\LocalLow DB Check 7:55:41.59
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\LocalLow DB Check 7:55:41.59
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 7:55:41.59
--- C:\WINDOWS\serviceprofiles\networkservice\AppData\LocalLow DB Check 7:55:41.59
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\LocalLow DB Check 7:55:41.59
--- Tasks2 DB Check 7:56:28.50
--- Documents DB Check 7:56:55.59
--- C:\Users\matt\AppData\Roaming\Mozilla\Firefox\Profiles\7y8eiub0.default DB Check 7:57:03.55
--- C:\Users\Public\Desktop DB Check 7:57:05.65
--- C:\Users\matt\Desktop DB Check 7:57:09.87
--- Services DB Check 7:57:16.82
--- FF prefs.js DB Check 7:57:30.74
--- Del by CLSID 7:58:05.49
--- Delete Services 7:58:24.35
--- Batch Commands 7:58:26.10
--- Delete files\folders 7:58:26.20
--- Create Backups 7:58:26.27
--- Firefox Extensions 7:58:27.83
--- Firefox Plugins 7:58:28.05
--- Chrome Look 7:58:58.50

Also, my browser seems to be going to the bottom of the page by itself on many pages. Is this possibly related or separate issue I can easily resolve?
What is my next step?
Thanks again for all your help!

Matt

 

[TwinHeadedEagle]

Do you have C:\Zoek-results.log report?

 

[mattdeleo]

No. I don't. Or at least can't find it.

 

[mattdeleo]

I found it but can't upload it. It says it is empty

 

[TwinHeadedEagle]

Can you open it and then copy/paste?

 

[mattdeleo]

Sure. This is all it says:

==== System Restore Info ======================

8/24/2015 11:05:16 PM Zoek.exe System Restore Point Created Successfully.

 

[TwinHeadedEagle]

Can you restart your PC, disable Antivirus, download and run Zoek again?

 

[mattdeleo]

I tried to do it again. Same result. It just stops at chrome look. The results log is empty, the same as before, but this time there is also a runcheck.log notebook file in my c:

 

[mattdeleo]

It says zoek is still running, but there is no further movement on the scan, just as last time

 

[mattdeleo]

There is also a zoek_backup folder in c:. Inside is a notebook text called restore.txt
Should i send you any of these items?
Thanks again.

 

[TwinHeadedEagle]

Don't need. Sometimes it just won't work.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[mattdeleo]

Thanks. Here are the files. Strange enough, I haven't had any pop tabs or ads since last night though.