Operating System
Windows 7
Infection date and initial symptoms
about 6 months ago
Current issues and symptoms
Hijacker redirects to false adobe flash download and other sites
Steps taken in order to remove the infection
Have tried many malware tools to no avail

Steve Smith

New Member
Hijacker redirects to false adobe flash download and other sites, and used several tools to locate and remove. it happens spontaneously as well as when clicking on links
 

Attachments

argus

Former MalwareTips Staff
Helllo,

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.



Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.




Uninstall Chrome

Chrome installation is altered by malware. Reinstall is needed.

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.
 

Attachments

Steve Smith

New Member
File is attached, I would like to note that upon trying to uninstall chrome( which i have not down yet until the answer to this question) in the dialog box the are only 2 check boxes, one for " also delete your browsing data" and also "change default browser to:", your instructions state to your browser preferences, bookmarks, and history, should these be an option in the uninstall dialog box?
 

argus

Former MalwareTips Staff
Chrome:
=======
CHR dev: Chrome dev build detected! <======= ATTENTION



You have the developer version of Chrome.
 

argus

Former MalwareTips Staff
Download
Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"



Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.
 

Steve Smith

New Member
I have clicked on upload attachments and a new tab appears, I have uploaded the 2 files on that page but i do not see them attached to this reply. I have copied the report from AdwCleaner below

# AdwCleaner v4.104 - Report created 06/12/2014 at 13:48:16
# Updated 05/12/2014 by Xplode
# Database : 2014-12-03.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Steve Smith - STEVESMITH-HP
# Running from : C:\Users\Steve Smith\Downloads\adwcleaner_4.104.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.0

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Mozilla Firefox v33.1.1 (x86 en-US)


*************************

AdwCleaner[R0].txt - [13727 octets] - [26/10/2014 11:51:56]
AdwCleaner[R1].txt - [5780 octets] - [28/11/2014 21:39:53]
AdwCleaner[R2].txt - [1042 octets] - [29/11/2014 12:47:11]
AdwCleaner[R3].txt - [2696 octets] - [06/12/2014 13:46:51]
AdwCleaner[S0].txt - [13275 octets] - [26/10/2014 11:54:25]
AdwCleaner[S1].txt - [5827 octets] - [28/11/2014 21:41:35]
AdwCleaner[S2].txt - [1104 octets] - [29/11/2014 12:49:52]
AdwCleaner[S3].txt - [2647 octets] - [06/12/2014 13:48:16]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [2707 octets] ##########
 

Attachments

argus

Former MalwareTips Staff
You had two infections
ZeroAccess and dev-m chrome version :)

How's your computer behaving now?
 

Steve Smith

New Member
so the hijacking instances where sporadic, i will have to use Chrome for a bit to see if its clean. I will follow up with you, Thank you for your help.