This has happened recently, in fact; I can still access google chrome, but the initial search keeps changing to bing. despite the default browser being set to Chrome. after reading the forum i downloaded FRST and did the scan. here are the files.FRST.txt doesnt seem to be uploading. thanks.
Browser Keeps Changing to Bing
- Thread starter blackylegend
- Start date
- Status
- Nov 5, 2019
- 1,599
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Microsoft Safety Scanner - MSERT.exe
Please make sure you have the latest Windows 10 updates before proceeding.
<<<>>
Please set File Explorer to SHOW ALL folders, all files, including Hidden ones.
Please use this Guide for Windows 10 or 11.
https://support.microsoft.com/en-us... from the taskbar.,folders, and drives and OK.
Follow the instructions.
Then Download the Microsoft Scanner for this site:
Microsoft Safety Scanner Download - Microsoft Defender for Endpoint
Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.
Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
The log is named MSERT.log
the log will be at
Windows\debug\msert.log
Please attach that log with your reply
p.s.
There are more information for you to read in the download link.
Restart the computer after the scan.
Run the Farbar program and do a Scan. Post the FRST.TXT log if successful to completion.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Microsoft Safety Scanner - MSERT.exe
Please make sure you have the latest Windows 10 updates before proceeding.
<<<>>
Please set File Explorer to SHOW ALL folders, all files, including Hidden ones.
Please use this Guide for Windows 10 or 11.
https://support.microsoft.com/en-us... from the taskbar.,folders, and drives and OK.
Follow the instructions.
Then Download the Microsoft Scanner for this site:
Microsoft Safety Scanner Download - Microsoft Defender for Endpoint
Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.
Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
The log is named MSERT.log
the log will be at
Windows\debug\msert.log
Please attach that log with your reply
p.s.
There are more information for you to read in the download link.
Restart the computer after the scan.
Run the Farbar program and do a Scan. Post the FRST.TXT log if successful to completion.
- Nov 5, 2019
- 1,599
Hi,
First: Clean the Windows Defender Quarantine folder.
Comment: Delete/Restore quarantined files from Windows Defender.
How to: Delete/Restore quarantined files.
Restore quarantined files in Microsoft Defender Antivirus - Microsoft Defender for Endpoint
Follow the directives on the page to delete all the files in the quarantine folder.
===
When completed:
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Please post the Fixlog.txt and let me know what problem persists.
First: Clean the Windows Defender Quarantine folder.
Comment: Delete/Restore quarantined files from Windows Defender.
How to: Delete/Restore quarantined files.
Restore quarantined files in Microsoft Defender Antivirus - Microsoft Defender for Endpoint
Follow the directives on the page to delete all the files in the quarantine folder.
===
When completed:
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Please post the Fixlog.txt and let me know what problem persists.
it seems that the browser is back to normal for now. thanks for the help. i will keep you updated if anything happens
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