This issue has been going on for a while now. Yesterday, I searched on how to resolve this issue, people said to remove the macafee extension that I had. I tried to remove the extension but it still would not get removed. It appears again after restarting Google. I am so frustrated with this issue. Is there any way I can fix this?
Browser keeps switching to Yahoo/ Secure Search even though i set Google as deafult browser
- Thread starter stickynotes7668
- Start date
- Status
- Nov 5, 2019
- 1,599
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
We have to find out where this malware is stored in your computer.
This tool will identify it. Please follow these directives. I will review the logs and advise.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]
Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.
Please post the logs for my review.
Let me know what problems persists.
Wait for further instructions
p.s.
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
We have to find out where this malware is stored in your computer.
This tool will identify it. Please follow these directives. I will review the logs and advise.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]
Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.
Please post the logs for my review.
Let me know what problems persists.
Wait for further instructions
p.s.
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
- Nov 5, 2019
- 1,599
Hi,
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Please post the Fixlog.txt and let me know what problem persists.
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Please post the Fixlog.txt and let me know what problem persists.
Thank you for this. However, when I tried removing the extensions, it came back after restarting chrome. It also changed back to Yahoo search.
- Nov 5, 2019
- 1,599
Hi,
Will try the Microsoft Safety Scanner - MSERT.exe
Please make sure you have the latest Windows 10 updates before proceeding.
Please set File Explorer to SHOW ALL folders, all files, including Hidden ones.
Please use this Guide for Windows 10 or 11.
View hidden files and folders in Windows - Microsoft Support.
Follow the instructions.
Then Download the Microsoft Scanner for this site:
Microsoft Safety Scanner Download - Microsoft Defender for Endpoint
Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.
Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
The log is named MSERT.log
the log will be at
Windows\debug\msert.log
Please attach that log with your reply
p.s.
There are more information for you to read in the download link.
<<<>>>
If the problem persists after the scan please run a Scan with the Farbar program again and post the logs for my review.
Will try the Microsoft Safety Scanner - MSERT.exe
Please make sure you have the latest Windows 10 updates before proceeding.
Please set File Explorer to SHOW ALL folders, all files, including Hidden ones.
Please use this Guide for Windows 10 or 11.
View hidden files and folders in Windows - Microsoft Support.
Follow the instructions.
Then Download the Microsoft Scanner for this site:
Microsoft Safety Scanner Download - Microsoft Defender for Endpoint
Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.
Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
The log is named MSERT.log
the log will be at
Windows\debug\msert.log
Please attach that log with your reply
p.s.
There are more information for you to read in the download link.
<<<>>>
If the problem persists after the scan please run a Scan with the Farbar program again and post the logs for my review.
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