Solved Browser Redirect Virus still exists even after following all removal steps

[TwinHeadedEagle]

Yes, please.

 

[Asma Khan]

Closed all browsers, still stuck at some point not running further.. This is how it looks

Zoek.exe v5.0.0.1 Updated 27-09-2015
Tool run by Asma on Sun 11/20/2016 at 21:49:01.59.
Microsoft Windows 7 Home Basic 6.1.7600 x64
Running in: Normal Mode No Internet Access Detected
Launched: C:\Users\Asma\Desktop\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 21:52:13.78 =====

--- Create Environment Variables 21:52:15.60
--- Create System Restore Point 21:52:28.51
--- Checking Input 21:53:25.32
--- AU AppData Check 21:54:09.23
--- Remove From Windows Installer 21:54:17.00
--- Registry HKLM Software Check 21:56:35.05
--- Quick Launch Shortcut Check 21:56:56.58
--- IE Startpage Check 21:57:03.97
--- Program Files DB Check 21:57:46.17
--- C:\Users\Asma\AppData\Roaming DB Check 21:58:43.48
--- C:\Users\Default\AppData\Roaming DB Check 21:58:43.48
--- C:\Users\Default User\AppData\Roaming DB Check 21:58:43.48
--- C:\Windows\SysNative\config\systemprofile\AppData\Roaming DB Check 21:58:43.48
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 21:58:43.48
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 21:58:43.48
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 21:58:43.48
--- C:\Users\Asma DB Check 22:01:24.62
--- C:\PROGRA~3 DB Check 22:01:46.44
--- C:\Users\Asma\AppData\Local DB Check 22:01:51.57
--- C:\Users\Default\AppData\Local DB Check 22:01:51.57
--- C:\Users\Default User\AppData\Local DB Check 22:01:51.57
--- C:\Windows\SysNative\config\systemprofile\AppData\Local DB Check 22:01:51.57
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Local DB Check 22:01:51.57
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 22:01:51.57
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 22:01:51.57
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 22:03:34.92
--- C:\Users\Asma\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 22:03:46.09
--- Tasks DB Check 22:03:53.35
--- Downloads DB Check 22:03:57.82
--- C:\Users\Asma\AppData\LocalLow DB Check 22:04:02.77
--- C:\Windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 22:04:02.77
--- C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 22:04:02.77
--- C:\Windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 22:04:02.77
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 22:04:02.77
--- Tasks2 DB Check 22:04:58.45
--- Documents DB Check 22:05:32.45
--- C:\Users\Asma\AppData\Roaming\Mozilla\Firefox\Profiles\q2voel99.default DB Check 22:05:40.80
--- C:\Users\Public\Desktop DB Check 22:05:43.51
--- C:\Users\Asma\Desktop DB Check 22:05:50.86
--- Services DB Check 22:06:01.53
--- FF prefs.js DB Check 22:06:33.26
--- Emptyclsid 22:07:18.52
--- Del by CLSID 22:07:22.25

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Asma Khan]

Please find new copies of FRST.txt and Addition.txt files.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Asma Khan]

Report is attached.

 

[TwinHeadedEagle]

How is the situation now?

 

[Asma Khan]

Great Everything is working perfectly now.. I have no words to appreciate your assistance and patience in sorting out my issue.. I am really happy.. God bless you and the team!

 

[TwinHeadedEagle]

Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Asma Khan]

All tools removed and read the tips for better protection.

Thanks again, stay blessed.

 

[Asma Khan]

Hi,

The exact same issue appeared again yesterday. I tried all steps again but of no use now. This is the exact same thing. What should I do now?

 

[TwinHeadedEagle]

I have no idea. Your computer isn't infected.

Install uBlock extension and reinstall your browser as solution. If this doesn't help, I cannot help you.

 

[Asma Khan]

It's Ok thank you for all your help.