j_tan23

New Member
Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

Attachments

Reactions: Jack

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,


Please uninstall:
deskapp (HKLM-x32\...\{13327864-E605-423C-9A52-721CE3068FDF}) (Version: 1.1.5 - deskapp) <==== ATTENTION
globalupdate Helper (x32 Version: 1.3.25.0 - globalupdate Inc.) Hidden <==== ATTENTION
WINSNARE (HKLM-x32\...\{56D19032-B59F-4020-994B-15912A49CD96}) (Version: 4.4.6 - WINSNARE) <==== ATTENTION


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
 

Attachments

j_tan23

New Member
Hello,
I've already uninstalled deskapp & WINSNARE, but I can't find globalupdate Helper. How to uninstall it?
 

j_tan23

New Member
Enclosed the Fixlog.txt after fixing process without uninstall globalupdate helper. Internet connection still doesn't work :(
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Let's try this one:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
 

Attachments