Cannot access internet after malware removal using GridinSoft Anti Malware

j_tan23

New Member
Thread author
May 13, 2017
4
Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

Attachments

  • FRST.txt
    115.2 KB · Views: 3
  • Addition.txt
    59.4 KB · Views: 4
  • Like
Reactions: Jack

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


Please uninstall:
deskapp (HKLM-x32\...\{13327864-E605-423C-9A52-721CE3068FDF}) (Version: 1.1.5 - deskapp) <==== ATTENTION
globalupdate Helper (x32 Version: 1.3.25.0 - globalupdate Inc.) Hidden <==== ATTENTION
WINSNARE (HKLM-x32\...\{56D19032-B59F-4020-994B-15912A49CD96}) (Version: 4.4.6 - WINSNARE) <==== ATTENTION


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    10.6 KB · Views: 6

j_tan23

New Member
Thread author
May 13, 2017
4
Hello,
I've already uninstalled deskapp & WINSNARE, but I can't find globalupdate Helper. How to uninstall it?
 

j_tan23

New Member
Thread author
May 13, 2017
4
Enclosed the Fixlog.txt after fixing process without uninstall globalupdate helper. Internet connection still doesn't work :(
 

Attachments

  • Fixlog.txt
    31.3 KB · Views: 2

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

j_tan23

New Member
Thread author
May 13, 2017
4
Hi,
Please see attached files.
 

Attachments

  • Addition.txt
    67.1 KB · Views: 2
  • FRST.txt
    112.4 KB · Views: 2

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Let's try this one:

FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    81.6 KB · Views: 8

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