Troubleshooting Cannot install Antivirus on Windows 10!

N

np123

New Member
Describe the problem
Bitdefender download gets to 99%, system hangs and explorer becomes unresponsive
What have you tried?
Restored older system image, tried again. Turned off Defender.
Hi all,

Struggling with this. I keep trying to install Bitdefender Internet Security, but the scan bit completes at 100%, and download gets to 99% and hangs.

I also tried Avira, but this hangs too at around 95%.

I have MBAM Pro installed - could this be blocking it? Anyone else having issues at all?
 
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MBAM Pro shouldn't provide any conflicts since its not a full blown AV.

I think you need to conduct a repair by use the CMD as Administrator

sfc /scannow
Dism.exe /Online /Cleanup-image /RestoreHealth
chkdsk C: /f


 
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Thanks. Just tried that, and it said it found erros which it fixed. Then the DISM tool did restore an image. And then I tried again but same thing. The odd thing is that the file explorer seems to crash, cant open settings, click on folders etc.
 
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Disable MBAM real-time protection and self-protection while you install BD; re-enable those afterwards and put each product on the other's exception list.
 
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Have you try to update Windows 10 Service Release 1 from Windows Update? That should fix any bugs including Windows Explorer/File Explorer crashed.
 
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jamescv7 said:
Have you try to update Windows 10 Service Release 1 from Windows Update? That should fix any bugs including Windows Explorer/File Explorer crashed.
Click to expand...
I'm still on IP builds on my desktop for a few weeks before I rebuild it with Win7, upgrade, then clean install, so, yes, I have the latest updates but I still have quirkiness from all the in-place upgrades (one example: Mail is completely broken/unfixable on the desktop but not the cleanly installed laptop--in Microsoft Pure Genius it tells me to delete the account to fix it but it also says I cannot delete the MSA from Mail--now that is utter garbage). I haven't used the laptop much yet so I cannot say whether Explorer crashes regularly on it.

I dropped MBAM from Real-time protection since it didn't really offer much more in detection than Qihoo already does.
 
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According to me most of the antivirus available in market is still incompatible with with Windows 10. So, when you download any antivirus make sure that they are compatible with windows 10.
 
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