Troubleshoot Cannot open PNG and JPG files

[JB007]

Hello,
When I try to open my PNG and JPG files I got an error message:

Can you help me ?
Thanks

 

[toto]

I don't know how you can fix this problem, except doing a fresh install of windows

 

[BugCode]

& if you gonna make fresh install, pls make "backup" ur important filehistory so you can restore them you new freshinstalled windows.

 

[Solarquest]

Hello all,
Thank you very much for your help


@Spawn
I never try to reinstall Widows.
Can you tell me if after reinstalling Windows 10, I have to reinstall all my softwares ?


@Wave
Thanks+++, my png and jpg problem is solved with your method
View attachment 134952 View attachment 134953




Another question for you @Spawn
What do you mean when you say "I recommend to erase your Windows 8/8.1"? How can I do?


@Solarquest
I run HitmanPro, Malwarebytes, Adwcleaner and Avast but not Zemana...
Is it enough?


@toto
I tried this method but my apps are continuing to be blocked

If you run all above AV and they didn't find anything it's a very good sign.
I would still check with Zemana, it's free and takes max 5 min to test.
Start Zemana and run a scan, then select your c drive in explorer and right click "c" and select to scan with Zemana (this scan will take 5-10min).

 

[JB007]

Hello,
Thank you for your help.
My problem with png and jpg is solved (#20)